QUALIFICATIONS:

• Experienced manager and salesperson with strong interpersonal skills, organizational abilities and a professional, articulate manner.
• A self-starter who is ambitious, motivated and customer service driven. Specializing in Sales and Sales Training.

EXPERIENCE:

Confidential

Successfully lead one of the top performing teams at this location. Provided coaching and encouraged career growth to my peers within the company. Researched and escalated concerns for both internal and external customers. Evaluated service levels of employees. Assisted in training new employees. Worked directly with my supervisor to develop engaging incentives to motivate team Worked with a member of the Customer Advocacy Team to create a program that introduced soft skills and innovative ways to improve the departments solution statistics as well as the overall work environment. Facilitated sales enhancement training sessions. Increased overall team productivity by 58 percent in six months. Performed all managerial duties. Recognized with the Service Excellence Award in 2005 and the Mission and Vision Award in 2007.

Customer Services Representative/SeniorAgent

Effectively responded to customer inquires concerning billing statements, products, and promotions. Professionally resolved escalated situations. Met and exceeded established department goals, statistics, and Customer Survey results. Recognized with the DoubleMint Award 2002, Winners Circle Award 2003, and Winners Circle Award 2004.

Confidential

Customer Service Representative

• Principal Financial Group Dental Benefit Verification
• Stroke Detection Plus Inbound Customer Service Specialist

Specialized Business Solution

Technical Support

Provide technical support to Keystroke POS authorized dealers and their end users. Worked with computer savvy and moderately experienced users to determine and resolve technical issues. Managed the KashBox program

Borders Book Store

Book Seller

Provide a positive customer service experience to our clientele. Daily tasks include assisting customers in looking for their book or music selections as well as making recommendations. Responsible for tendering customer cash and credit transactions. Also assist in setting up displays to maintain a fresh look for the store.