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Field Services Coordinator Resume Profile

San Antonio, TX

Summary

A candid leader with broad expertise in management with an emphasis on operations, logistics,and network implementation. Dynamic, results-oriented professional that offers a solid background of experience highlighted by significant accomplishments. Outstanding communication, negotiation, and interpersonal skills with a reputation for forming productive relationships at all levels. Clearance friendly, available immediately, willing to relocate.

Competencies

  • Strategic Planning
  • Operations
  • Team Building
  • Purchasing
  • Time Management
  • Process Improvement
  • Cisco/Dell/HP/Aruba
  • Personnel Management
  • SolarWinds / Juniper
  • Quality Assurance
  • Risk Management
  • Proposal Development

Professional Experience

Confidential

Field Services Coordinator

Monitor and investigate network status and respond to emergencies in a 24/7 environment. Ensure services offered are performing to company standards/contract requirements. Track and escalate trouble tickets. Collaborate with network partners to address escalated issues. Update and maintain network documentation using Adobe and Visio. Perform diagnostics and troubleshooting using SolarWinds, OpenNMS, Juniper as well as direct console access. Interact directly with customer to resolve network related outages and issues on PC, MAC, iPhone, iPad, Xbox, PS3/4, ROKU, and other tablets. Setup Cisco VOIP phones. Manage cable TV head end system as well as diagnostics and repairs at customer location. Install switches and routers and all related cabling. Proficient using putty.

Confidential

Owner

Manage a variety of consulting activities to include logistics and operations for various companies throughout Iraq, China, Afghanistan and Kuwait. Comply with applicable corporate, DOD, local, state, and federal rules, regulations and lawsand conform with contract regulations for quality assurance and control nationally and internationally.

Confidential

Logistics / Operations Manager

Logistics and Operations manager of a 1B USD contract in Afghanistan with staff of 20 and oversight of over 600 additional employees. Planning, organizing, directing, controlling and evaluating the operations of a transportation company.Primary responsibility for designing and implementing the entire IT network including all hardware and software. Mange and troubleshoot small enterprise network. Ensure all service deliverables meet required quality standards and performance requirements to include achieving all metrics. Responsible for periodic, routine and scheduled inspections of all aspects of contract performance. Responsible for timely and accurate reporting on quality operations provide summaries, analyses and other data necessary for the management team based on the Quality Assurance Surveillance Plan QASP . Supervise quality control and support customer with all Logistics and QA/QC activities to include monitoring Continuous Process Improvement CPI/KPI and utilizing deliverables to ensure timely submission to client. Establish and manage budgets. Ensure compliance with the USG and FAR/ISO requirements as well as accurate and timely reporting and notification to the USG.

Confidential

Warehouse Manager / Training Manager

Primary mentor to team of Afghan nationals. Responsible for receiving, processing, storing and shipping from the largest military warehouse in Afghanistan Over 1M Sq/Ft, and 800 containers . Responsible for implementing, and performing Quality Assurance/Quality Control QA/QC , and EH S activities company-wide. Effectively coordinate property and supply activities as necessary with customer, multi-national and local business representatives as required. Provide coordination for repair parts, supply and service activities relating to life cycle support for all assigned property.

Confidential

Administration Supervisor

Administrative support for staff of 76 officers across 2 locations and 3 shifts. Team Lead for largest US military Staging Lot for Onward Transportation outside the Continental United States. Manager Windows server and provide technical support to staff.

Confidential

Materials Manager

Coordinate on time delivery of construction / O M materials to over 60 locations across Afghanistan by truck and air. Promote quality assurance and control and confirm compliance to contract performance requirements, policies, and procedures by conducting compliance-oriented audits. Support the implementation of a quality control program that identifies potential and actual problem areas in provide requirements of the contract as specified. Ensure the results of corrective actions are recorded throughout the life cycle of the contract. Assure that the processes and procedures established to maintain quality control as identified in the Quality Control Plan are properly administered. Liaise with Site Managers and process over 1000 requests for materials per week, valued at more than 400,000 USD per week. Negotiate with and select vendors to provide lowest possible rates for goods and services. Responsible for all QA/QC programs to ensure the highest standards of quality in goods and services.

Confidential

Procurement Adviser Senior Buyer

Senior Buyer for 13 different construction and security upgrade jobs across Afghanistan. Responsible for all aspects of procurement to include issuing requests for quotations, selecting the best supplier, getting the materials sent from world-wide locations thru customs and delivered to the job site on time. Implement VSAT system to provide connectivity for company. Provide recommendations to the Director of the Planning and Procurement Department to increase the efficiency and accuracy of all procurement related issues.Plan, organize, direct, control and evaluate companies or departments responsible for coordinating, arranging and monitoring the transportation and movement of goods. Leveraged company's procurement activities through a high level understanding of materials, markets, global negotiations, and forming strategic alignments that led to a strong supply chain.

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