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Operations Unix Console Operatorresume Profile

Professional Profile

I am an IT professional with several years of Information Systems, SAP and business application support. My goal is to establish a lasting meaningful career with opportunities to expand my skill set knowledge base as well as gaining valuable learning.

  • Redwood/CPS scheduling
  • Multi-tool application monitoring
  • Diamond Systems/SAP Admin
  • UNIX/HPUX Admin
  • AS400 support
  • Mainframe admin duties
  • IBM Maximo
  • Incident management
  • 15 years of customer service
Professional Experience
  • Dow Chemical Kelly Services , Midland, Mi
  • October 2011 September 2014
  • Direct Operations NEA Next Enterprise Architecture Console Operator

Responsibilities:

  • Manage both Mainframe and Windows workstation environments. With mainframe support extending to execution of running/abended production, development and user end jobs trouble shooting media storage devices and implementation of IPLs across production, development and test mainframe images
  • Engage, dispatch interact with other tech management teams utilizing IBM Maximo ISM Ticketing System, Microsoft Communicator and Cisco Jabber
  • Report and assist resolving any problems or outstanding issues to the ITS Operations Team Leader
  • Ensure ESM Enterprise Systems Management Alarms Console is functioning properly and all Standard Operation Procedures SOP are followed per Diamond System Procurement/Produce Product/Integrated Supply Chain/Market Sell/Record Report/Financials/Environmental Health Safety/Manage Information/Lead People/Reporting/Enterprise Data Management approved escalation
  • Focal point for all Redwood CPS Distributed batch job scheduling including, but not limited to scheduling, batch abend escalation of Production, Finance and development jobs. Resolving performance issues attributed to overloaded, disconnected or shutdown process servers

Confidential

Direct Operations UNIX Console Operator

Responsibilities:

  • Monitored managed 8 Tivoli Storage Manager Servers TSM for the Heritage Rohm-Hass environment consisting of 1500 Windows UNIX servers for Dow Chemical. Entailing File System restores, planning and implementation of production batch and archival jobs
  • Utilized TSM application including providing SOP's for training and daily operations
  • Assisted in upgrade of TSM applications to the most recent supported version
  • Rendered support for the Dow NEA and Legacy Unix Union Carbide environment
  • Troubleshoot Dow business critical systems utilizing Topaz, Sitescope, Web Control, Site Scan, Foreseer and BAC Business Availability Center monitoring tools
  • Provided phone support when client calls are escalated by GSD Global Service Desk
  • Perform daily quarterly backup in addition to archival offsite storage maintenance for Heritage Rohm and Haas AS400 systems
  • Rendered assistance, as requested, for second and third level support issues
  • Work with IRM Incident Resource Managers , Global Dispatch, SME and applicable support teams to complete requests to meet agreed SLA Service Level Agreement
  • Monitored tech management supported queues and functional mailboxes for various priority incidents, service request and change tickets
  • Managed confidential data personal contact information according to Dow's Proprietary Data Handling guidelines

Confidential

Senior Game Advisor 3rd Key

Responsibilities:

  • Assist the store management team in supervising all store activities as well as providing friendly, open and enthusiastic service to customers
  • Illustrate strong customer service skills including clear verbal and written communication skills
  • Supervise the work of part time associates Game Advisors by planning, organizing, and delegation of tasks to Game Advisors and follow up to ensure proper timely completion
  • Provide timely and appropriate feedback to adjacent Store Managers
  • Responsible for merchandising, restocking, receiving and shipping out product and corporate vendor marketing
  • Conduct inventory counts by accurately recognizing product titles, counting quantities, and recording product/count information
  • Ensure that merchandise is properly priced and presented per the current marketing/promotional plans
  • Maintain awareness of all in-store activity and stock levels. Recognizing potential theft/loss situations

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