I am an IT professional with several years of Information Systems, SAP and business application support. My goal is to establish a lasting meaningful career with opportunities to expand my skill set knowledge base as well as gaining valuable learning.
Redwood/CPS scheduling
Multi-tool application monitoring
Diamond Systems/SAP Admin
UNIX/HPUX Admin
AS400 support
Mainframe admin duties
IBM Maximo
Incident management
15 years of customer service
Professional Experience
Dow Chemical Kelly Services , Midland, Mi
October 2011 September 2014
Direct Operations NEA Next Enterprise Architecture Console Operator
Responsibilities:
Manage both Mainframe and Windows workstation environments. With mainframe support extending to execution of running/abended production, development and user end jobs trouble shooting media storage devices and implementation of IPLs across production, development and test mainframe images
Engage, dispatch interact with other tech management teams utilizing IBM Maximo ISM Ticketing System, Microsoft Communicator and Cisco Jabber
Report and assist resolving any problems or outstanding issues to the ITS Operations Team Leader
Ensure ESM Enterprise Systems Management Alarms Console is functioning properly and all Standard Operation Procedures SOP are followed per Diamond System Procurement/Produce Product/Integrated Supply Chain/Market Sell/Record Report/Financials/Environmental Health Safety/Manage Information/Lead People/Reporting/Enterprise Data Management approved escalation
Focal point for all Redwood CPS Distributed batch job scheduling including, but not limited to scheduling, batch abend escalation of Production, Finance and development jobs. Resolving performance issues attributed to overloaded, disconnected or shutdown process servers
Confidential
Direct Operations UNIX Console Operator
Responsibilities:
Monitored managed 8 Tivoli Storage Manager Servers TSM for the Heritage Rohm-Hass environment consisting of 1500 Windows UNIX servers for Dow Chemical. Entailing File System restores, planning and implementation of production batch and archival jobs
Utilized TSM application including providing SOP's for training and daily operations
Assisted in upgrade of TSM applications to the most recent supported version
Rendered support for the Dow NEA and Legacy Unix Union Carbide environment
Troubleshoot Dow business critical systems utilizing Topaz, Sitescope, Web Control, Site Scan, Foreseer and BAC Business Availability Center monitoring tools
Provided phone support when client calls are escalated by GSD Global Service Desk
Perform daily quarterly backup in addition to archival offsite storage maintenance for Heritage Rohm and Haas AS400 systems
Rendered assistance, as requested, for second and third level support issues
Work with IRM Incident Resource Managers , Global Dispatch, SME and applicable support teams to complete requests to meet agreed SLA Service Level Agreement
Monitored tech management supported queues and functional mailboxes for various priority incidents, service request and change tickets
Managed confidential data personal contact information according to Dow's Proprietary Data Handling guidelines
Confidential
Senior Game Advisor 3rd Key
Responsibilities:
Assist the store management team in supervising all store activities as well as providing friendly, open and enthusiastic service to customers
Illustrate strong customer service skills including clear verbal and written communication skills
Supervise the work of part time associates Game Advisors by planning, organizing, and delegation of tasks to Game Advisors and follow up to ensure proper timely completion
Provide timely and appropriate feedback to adjacent Store Managers
Responsible for merchandising, restocking, receiving and shipping out product and corporate vendor marketing
Conduct inventory counts by accurately recognizing product titles, counting quantities, and recording product/count information
Ensure that merchandise is properly priced and presented per the current marketing/promotional plans
Maintain awareness of all in-store activity and stock levels. Recognizing potential theft/loss situations
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