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Gis Technician Resume Profile


CAREER OBJECTIVE: Anindividual with strong technical analysis skills, successful project management abilities, forward thinking and self-motivated individual. Looking to learn, contribute and grow with an organization that will challenge my inherent qualities, build upon my existing skill level and provide me with the opportunity to enhance the quality of the company's objectives.



Customer Service Representative

  • Take incoming calls about tax bills and City of Charlotte water accounts for Mecklenburg County
  • Utilize about 5-10 applications to assist citizens i.e., Emerald, Advantage, NCTPS and BizTax
  • Answer general questions about various services within the City of Charlotte and Mecklenburg County


GIS Technician Contract

  • Developed 100 of the existing land use database for the Mecklenburg-Union Metropolitan Planning Organization geographic area, by field work and various aerial maps
  • Quality Controlled various datasets, i.e. Sub-divisions by parcel data and geography
  • Created various maps with ArcGIS 10 for internal departments with zoning, parking lot or other land use data
  • Digitized some parcel data, i.e. boundary lines or center street lines


Email and Phone Customer Service Advisor

  • Communicate via inbound/outbound emails, live web chats and phone calls with customers
  • Provide prompt resolution to customer inquiries by providing appropriate and accurate information with the software MobileMe Apple, Inc
  • Accurately document and update records in required systems


City PlanningTechnician:

  • Utilizes geographic information technology to provide 75 of the maps to internal departments for daily research projects
  • Quality assurance for the development and 100 maintenance of a database. Use ArcGIS, Property Address Directory PAD and a suite of Geographic Information Systems GIS applications
  • Use 50 of Digital Tax Map DTM application to update 7 components of data with our PAD database
  • Maintains a database of city conditions including updating address information and changes occurring to existing infrastructure
  • Performed quality assurance with the conversion of the Citywide Center Line CSCL application


Community Development Intern

  • A Real Estate liaison to 6 community development activities for a comprehensive plan
  • Contributed in monthly Community Board 5 Meetings regarding the 197-a plan for Jerome Avenue
  • Studied plans with the Planner and District Manager about 5 community development activities
  • Managed the Vacant Land/ Parking Lot Project for Community District 5

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