Computer Service Technician RESUME MN - Hire IT People

SUMMARY

An accomplished Support Technician with manufacturing, field service, and business computer support experience. I have just received an A.A.S. degree in Computer Networking and Security; I am looking forward to new support opportunities and challenges.

EDUCATIONAL EXPERIENCE:

Network Technology and Security Associates in Applied Science Degree, May 2012
Inver Hills Community College, Inver Grove Heights, MN
Associate in Electronics Technology Degree, Northwestern Electronics Institute, Minneapolis MN
Graduated from Richfield High School, Richfield High School, Richfield MN

CERTIFICATIONS:

CompTIA A+ 220-701 & 220-702 Certifications July 2010
MTA Networking Fundamentals Certification (Exam 98-366) May 2011
MTA Windows Operating System Fundamentals Certification (Exam 98-349) Feb. 2012
MTA Security Fundamentals Certification (Exam 98-367) Feb. 2012
MTA Windows Server Administration Fundamentals Certification (Exam 98-365) Feb. 2012

PROFESSIONAL EXPERIENCE:

Computer Service Technician, 2011 to Present
Confidential,MN

Troubleshoot and repair of Desktop and Laptop computer systems.

Problem resolution includes Malware removal, configuration problems and hardware failures (Windows XP, Vista, and 7).

Create and deploy system images on multiple computer systems.
Perform memory and hard drive upgrades on both desktop and laptop computers.
Setup and troubleshoot wireless Wi-Fi networks at customer sites.
Install and configure PC and Network security (this includes Malware and Wireless security).

Manufacturing Process Technician, 1995 to 2009
Celestica Corp. (formally MSL LTD) Arden Hills MN
Celestica is a contract manufacturing company providing services from printed circuit assembly to complex system integration.
Surface Mount Technology (SMT) Area (1994-2008)

Provided day-to-day support to machine operators on setup, operation, and quality problems.
Repaired malfunctioning SMT production machines (to the component level).
Perform routine maintenance on the entire SMT production line.
As part of the engineering team, I would assist in manufacturing process development.
Conducted machine operator certification by testing them on each piece of equipment on the SMT line.

Manufacturing Process Technician (cont.),
Confidential, (2008-2009)

As part of the conformal coat team, we received an award from our customer and Celestica for process improvements and quality. (Military Spec)
Created detailed setup documentation for each assembly that received conformal coating.
Helped institute and maintain SPC (statistical process control) for the conformal coat process.
Trained machine operators to run machines and detect defects in the conformal coat area.

Computer Service Technician, 1990 to 1995
Confidential, St Paul MN

Responsible for troubleshooting and repair of customers Personal Computers, Printers, Monitors, and Power supplies.
Configured new and refurbished computers to customer specification.
Prepare servers for installation at customer sites (load SCO UNIX and Novel NetWare).
Provided technical support over the phone to our customers.
Perform all the shipping and receiving, also created/entered POs to control inventory.

X-Ray Field Service Engineer, 1989 to 1990
Confidential,MN

Performed on-site maintenance and repair of medical X-Ray equipment.
Provided 3rd party calibration verification of X-Ray equipment for state regulators.
Performed complete tear down and re-install of medical X-Ray room (new/used equipment).
Worked with on-site technician and/or administrators to resolve machine problems.
Repaired and installed X-Ray film processing equipment.

Senior Technical Specialist, 1979 to 1989
Confidential,MN.IBM Business Processors
Product Test Technician (1979-1986)

Performed component level repair of main frame communications processors on a manufacturing test floor environment.
Worked in the engineering lab to develop testing procedures for new products.
Spent time working in each department testing and repairing the various pieces of equipment that Comten manufactured.

Senior Technical Specialist-Systems Area (1986-1989)

Configured complete data communications systems to meet customer requirements.
Once system was configured, I verified functionality of all the components and installed features.

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Computer Service Technician Resume

MN

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