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Experis Technical Consulting Resume Profile

Albany, NY

OBJECTIVE

With over a decade of experience as an Infrastructure Support Professional in Microsoft client-server based networks from contract, temp and W2 positions, I am currently seeking F/T employment but will certainly consider temp or temp to hire .

SKILL SET

Excellent working knowledge of Microsoft client/server environments. LAN/WAN support comprising administration of active directory users and groups, Exchange 2010 / 13 client XP / Vista and Windows 7,8 operating systems, hardware, software, servers, desktops, laptops, tablets, notebooks, Windows / Blackberry phones and application support on the enterprise level, McAfee, Ghost, Altiris, in-house applications, remote support and so much more.

PROFESSIONAL EXPERIENCE

Confidential

Experis Technical Consulting

Recently supported Key Bank' transition from Lotus Notes to Microsoft Outlook, Office 2007 to Office 2010, SharePoint 2007 2010, One Note and InfoPath implementation. My scope concerning this project is frontend support, guiding users through the learning curve, resolving and documenting all Outlook related problems that resulted from the migration process. I also support Lotus Notes, SharePoint, Wi-Fi, Office, VM, Windows 7 Enterprise and many other facets of the financial platform including governance, compliance, authentication and encryption.

Confidential

Position entailed working as a consultant on the UniteNY VoIP project. My role as a Technical Site Surveyor consisted of recording, assessing and documenting various NY State agencies, sites and campuses network infrastructure and data centers. I documented all networking equipment including layer 2 and 3 switches and devices, Wi-Fi setup, end user count, Fiber and Ethernet runs, termination types, etc. Also responsible for transferring all site data into a spreadsheet and uploading to SharePoint for further collaboration.

Confidential

This role involved being the sole POC for the Chevy Chase, Md. and Washington, DC Microsoft offices end-user support base. I provide level II technical support for approximately 450 between the 2 offices with the Maryland location being the largest. My responsibilities include all laptop and workstation breakfix, support for the latest Microsoft technologies including Lync, Office 2013, Outlook, Windows 7 and 8, VPN, Direct Access, BitLocker, Forefront, Silverlight, Bing, IE9, SharePoint, Microsoft System Center, etc. I manage the North America / EST queues via the ICCM ticketing system meeting required SLA's including STR, TTR and NSATS. Imaging of systems via PXE utilizing MDT, hardware fixes on Dell, HP, Toshiba, Sony, Samsung and IBM laptops, refreshes, recycles and troubleshooting via remote access. In addition completing Microsoft training modules, Unisys courses and CompTIA updates while keeping abreast with the latest trends and technologies i.e. Cloud computing, Virtualization and mobile device technology. There are many more facets and responsibilities to this position such as customer service, technical knowledge and the ability to multitask many projects simultaneously all while still meeting deadlines and due dates .

Confidential

Previously supported GE Global Research facilities in a vast array of disciplines ranging from printer builds/support to specialized configuration of high performance computing hardware environments to include Dell servers, desktops and laptops in addition to HP 82/84/8600 workstations configured with raid, laptop encryption, intellectual properties import/export control policies and procedures, ghosting images, hardware/software break fix, remote support utilizing Dameware, terminal services, VNC and RDP, backups for tape rotation using NetApps and Veritas, SafeBoot encryption administration for laptops , Sophos enterprise antivirus, CA Associates Unicenter Desktop software delivery catalog,, build test systems ranging from 2k W7, test newly implemented hardware HP notebooks, encrypted external drives, RIM's, etc., virus remediation in specialized testing and computing environments, create quota share increases via Unix, IMAC and networked printing support to include Xerox Phasers, Dell MFP, HP LJ's and Plotters. Rotational on call after hour duties utilizing the HPSD ticketing system, dispatching and triaging downed servers usually bouncing . This is a highly technical arena which requires a great deal of imagination.

Confidential

Employed as a tier I/II and III support consultant in the corporate offices of a large bankruptcy law firm. My responsibilities Included an array of disciplines: support for XP and Vista, Exchange Outlook, Office03 and 07, client-side Citrix hosted web sessions published apps , VPN, Oracle, Crystal Reports, terminal server and .NET apps, Active Directory and VM Ware, application testing in lab /production environments, FTP Internal/external , domain accounts administration OU's, GPO's, user accounts creation, permissions, etc. along with various internal/external secure Banking applications such as Image Watcher, VendorScape, RamQuest, CPI macros and TimeSlips for Countrywide, LandAmerica, NDEXwest, Bank of America, TitleStar and a host of others along with XP/Vista image builds via Ghost. Also California, Georgia and Austin, TX remote office support via Dameware and RDP, Dell, Ricoh Afico and HP network printer setup and configuration, domain and remote user connection issues, hardware / software break fix, technical documentation and tier I phone support via TrackIt and Test Trak Pro ticketing system supporting the following departments: Accounting, Administration, Billing, Eviction, Foreclosure, GCG, HR, Litigation, IT and TitleStar

Confidential

Acting escalation point / team lead for deployment project level II/III technical responsibilities included via the Heat ticketing system the field/phone support of Citrix, GroupWise, Cerner and a host of other applications in addition to hardware, software, printing, imaging via Altiris, active directory, Blackberry and laptop-wireless support/configuration. In addition, workstation/enterprise printer deployment/configuration project for new Pediatrics hospital in Plano, Texas.

Confidential

Level I global helpdesk Monitors Help Desk Problem Tracking Systems for end user requests at Zale Central HQ Call center supporting 3000 retail outlets, kiosks and affiliated stores comprising users in the tens of thousands worldwide. First point of contact for corporate/global end user support via phone using technical problem solving skills, knowledge base, online research, co-worker input and whatever other technical avenues available to achieve problem resolution in a timely manner all while meeting / exceeding required SLA's, The job parameters included Active Directory administration and accounts management, remote POS support, ordering replacement hardware troubleshooting Novell GroupWise, ZVision intranet applications, Office 2003 along with Outlook and WAN / LAN VPN, Ethernet and wireless connection errors. On the Retail side phone and remote support included DOS, SCO Unix and Windows based POS terminals hardware / software, receipt printer errors, MSR scan guns, cash register for DOS based systems transaction failures and daily sales data polling issues.

Confidential

Windows administrator for hotel and restaurant a single, segmented entity supporting network infrastructure operations to include corporate office, restaurant and guest networks. The corporate side consisted of application / end-user support such as HSI Property Management Systems software, PBX, KMS, VPN, Group Email Entitlement, Lightweight Directory Access Protocol, Printer administration including installation, commissioning, spooling and monitoring. In addition I configured PDA type devices Blackberry, Palm Pilots and Pocket PCs , performed maintenance on all hardware and software relating to enterprise workstations, laptops and servers proactively review event logs, performance reports and complete regular system verifications, prepare, attend, participate and complete action items for all enterprise Change Control activities. Manage small projects for implementation of new components such as upgrading NT4 and Windows 2000 to Server 2003 domain s My Server build s roles included active directory, GPO's, OU's, DHCP, DNS, print, application, backup and SMS. Planning, testing and implementing workstation/laptop images using rapid deployment tools and software, oversee upgrades, patches, new applications, hardware deployment and asset tracking. Researching / testing, piloting and completing putting online a web based helpdesk ticketing system named SysAid none prior . Creation and enforcement of end-user / corporate policies and procedures. The food and beverage side of support consisted of IBM Point of Sales terminals, receipt printer break/fix, audio / video / Polycom conference setup. for the restaurant, bar and conference rooms while the guest network encompassed installation of new and redeployed end point equipment, Ethernet and wireless network support, overseeing the retirement / refreshment of EOL computer equipment and warranties.

Confidential

Third tier senior end-user support for Compaq shop laptop/desktop 20 mobile, 80 on-site respectively along with in-house publishing applications support Bradbury Phillips, SmarTerm, Avonn-Morrow, Hottitle, MS Back Office, SQL client support, MS Office 97/2000, ATT VPNS, Palm support and a wide scope of networked printer configuration, installation and monitoring.

Confidential

Primarily second/third tier end-user support 40 laptop / 60 desktop, extensive set-up, configuration and rollouts of Dell systems for approximately 300 corporate end users. Tasks include hardware and software troubleshooting along with departmental upgrades, network equipment installation and configuration, Win NT4, 2000 server/workstation builds and administration along with A/V setup and support.

Confidential

NT point person on Microsoft/UNIX integration project for Provia Software running on AIX RS/6000 platform. Joint project with Unix Administrators and Provia to integrate warehouse management and distribution software from mainframe to server to calculate daily business revenue and inventory of electrical wholesale supplier. Configured Y2K compliancy projects consisting of complete hardware and software upgrade for 115 end users.

Confidential

End-user support for 450 NT workstations running on Novell platform along with Lotus Notes4, Office 97 suite, NetWare Client and GroupWise. Primarily performed laptop configuration and installs in an IBM ThinkPad shop along with a few desktops. Documentation and assignment of new system rollout and set-up per department.

Confidential

Part of 30 member MIS team for Y2K project. Total hardware and software upgrade of NT/Novell platform with approximately 1000 corporate, management and client nodes with 75 in house hospital personnel, 20 remote and 15 satellite offices. Complete network transmission medium overhaul: coax to cat5, Fiber, hubs, routers, gateways, switches and servers. AS400 terminal emulation software Rumba configuration / installation and support for all departments ranging from the ER to HR.

SUMMARY

Over ten years as a desktop / network support consultant with a track record of producing extraordinary results for several different companies. Energetic self-starter with excellent analytical, organizational and technical skills. Rely on extensive experience and judgment to plan and accomplish goals. Perform a variety of tasks in which a wide degree of creativity and latitude is necessary.

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