Associate support specialist Resume Profile Toronto, GTA - Hire IT People

OBJECTIVE

5 years of experience in IT related fields with extensive work experience in giant and prestigious organization seeking a job in IT positions in Installations ,Deployment , Application support activities, to serve the company with professionalism and learn more from technology and business stream of the company

Professional Work Experience:

Years of IMAC, desk side support and break fix experience doing hardware roll-outs, refreshes, and other deployment related activities
Data Migration and Deploying OS and Application package
Tools used: From CD, USB Kit, Network share, RAP
Tools Used for deployment: MDT,
SCCM, Lti, Ulti, Zti and scripts
Disk Imaging: Using tools AIK, WinPE, Imagex , Sysprep, MDT
Creating OS Boot image using Microsoft Deployment tool 2010
Windows 7 , Windows 8 support
Application and after day support.
GPO creation and linking
Active directory users and computers
System installation: Server, UPS, POS machines, Printers, Desktop, Card reader, barcode reader and configuration.
Hel desk , Resolving tickets
Proficiency in MS Office suit
Knowledge of VB scripting and Power shell WMI and Active Directory
Language C, C ,HTML,CSS
Good team player, Can work under pressure and time bound ,can work individually
well understanding of corporate atmosphere as have work experience in IBM, Rogers, Johnson and Johnson ,BMO,CIBC
Have ability to work with uncertainties specially in Project atmosphere and posses good reporting skills
Good Knowledge about network fundamentals, Switches, Routers, Virtual Lans, Patch cabling etc
Good knowledge of Virtualization Hyper v

Work Summary

Confidential

Position: Associate support specialist

Job-Responsibilities:

Laptop refresh,
OS upgrade and imaging to Windows 8.Data migration.
Windows 8 and application support,
Resolving Incident and service tickets using SCSM ,updating system info to PROVANS
Active directory activities like unlock and reset password, assigning group membership. Create AD accounts etc

Confidential

Position: Associate support specialist

Data Migration of Computers, Upgrade from XP to Windows 7 and Windows 7 installation on Bare bone. Tools used -- Light touch installation, Images from USB and CD . Deployed Software as their necessity.

Confidential

Position :Windows 7 deployment PC refresh consultant

Responsibilities/Job accomplished:

The team accomplished data migration, refresh as well as deployment of OS and software packages for a total of 30000 computers in different establishment of Rogers Inc

Tasks:

Data migration
Windows 7 to windows 7
XP to Windows 7,
From XP to XP,
Deployment Of windows 7 From SCCM, Disk, USB,
Tools used: MDT, SCCM LTI backup. SCCM Ulti, Zti, OSD360, scripts.
SCCM details
Provisioning of Lti backup, Ulti, and different application to resources as needed. Install them from RAP
they appear there after pushing it from SCCM.
Adding Systems to collections
Reading log files like OSD logs and also USMT logs for some specific resources
Initiate actions in configuration manager
Repair and fix site in configuration console.
Track the steps of deployment in SCCM reporting tool.
After day support for the system after installation for failed up and failed down issues.
Software configuration for different users having specific type of business application from smart list and share drives

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Associate Support Specialist Resume Profile

Toronto, GtA

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