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Associate Support Specialist Resume Profile

Toronto, GtA

OBJECTIVE

5 years of experience in IT related fields with extensive work experience in giant and prestigious organization seeking a job in IT positions in Installations ,Deployment , Application support activities, to serve the company with professionalism and learn more from technology and business stream of the company

Professional Work Experience:

  • Years of IMAC, desk side support and break fix experience doing hardware roll-outs, refreshes, and other deployment related activities
  • Data Migration and Deploying OS and Application package
  • Tools used: From CD, USB Kit, Network share, RAP
  • Tools Used for deployment: MDT,
  • SCCM, Lti, Ulti, Zti and scripts
  • Disk Imaging: Using tools AIK, WinPE, Imagex , Sysprep, MDT
  • Creating OS Boot image using Microsoft Deployment tool 2010
  • Windows 7 , Windows 8 support
  • Application and after day support.
  • GPO creation and linking
  • Active directory users and computers
  • System installation: Server, UPS, POS machines, Printers, Desktop, Card reader, barcode reader and configuration.
  • Hel desk , Resolving tickets
  • Proficiency in MS Office suit
  • Knowledge of VB scripting and Power shell WMI and Active Directory
  • Language C, C ,HTML,CSS
  • Good team player, Can work under pressure and time bound ,can work individually
  • well understanding of corporate atmosphere as have work experience in IBM, Rogers, Johnson and Johnson ,BMO,CIBC
  • Have ability to work with uncertainties specially in Project atmosphere and posses good reporting skills
  • Good Knowledge about network fundamentals, Switches, Routers, Virtual Lans, Patch cabling etc
  • Good knowledge of Virtualization Hyper v

Work Summary

Confidential

Position: Associate support specialist

Job-Responsibilities:

  • Laptop refresh,
  • OS upgrade and imaging to Windows 8.Data migration.
  • Windows 8 and application support,
  • Resolving Incident and service tickets using SCSM ,updating system info to PROVANS
  • Active directory activities like unlock and reset password, assigning group membership. Create AD accounts etc

Confidential

Position: Associate support specialist

Data Migration of Computers, Upgrade from XP to Windows 7 and Windows 7 installation on Bare bone. Tools used -- Light touch installation, Images from USB and CD . Deployed Software as their necessity.

Confidential

Position :Windows 7 deployment PC refresh consultant

Responsibilities/Job accomplished:

The team accomplished data migration, refresh as well as deployment of OS and software packages for a total of 30000 computers in different establishment of Rogers Inc

Tasks:

  • Data migration
  • Windows 7 to windows 7
  • XP to Windows 7,
  • From XP to XP,
  • Deployment Of windows 7 From SCCM, Disk, USB,
  • Tools used: MDT, SCCM LTI backup. SCCM Ulti, Zti, OSD360, scripts.
  • SCCM details
  • Provisioning of Lti backup, Ulti, and different application to resources as needed. Install them from RAP
  • they appear there after pushing it from SCCM.
  • Adding Systems to collections
  • Reading log files like OSD logs and also USMT logs for some specific resources
  • Initiate actions in configuration manager
  • Repair and fix site in configuration console.
  • Track the steps of deployment in SCCM reporting tool.
  • After day support for the system after installation for failed up and failed down issues.
  • Software configuration for different users having specific type of business application from smart list and share drives

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