Objective & Qualifications

Obtain a technology position which enables continued personal and professional development.

• Engineering Lead for BI Architecture
• Customer Service and Production Support
• Problem Solving and Planning
• Technical Project Management
• Vendor Relationship Management
• Information technology professional with extensive experience in enterprise systems engineering, business intelligence application architecture, enterprise reporting tools, information security implementation, database systems, software development and project management.
• Broad technical and strategic background, skilled at working among diverse technical teams and executives to effectively achieve business and strategic objectives.
• Effective in communicating plans to the customers and senior IT management.
• Expertise in data/metadata architecture, standards, methodologies and associated tools.
• Knowledge of Data Center processes (ITIL) and Business Recovery methodologies.
• Knowledge of design and development of web based applications and systems.
• Outstanding relationship builder, adept at building consensus while quickly gaining the trust and respect of company management, key business leaders and staff.

Core Technical competencies

• Business Intelligence and Enterprise Reporting
• Enterprise Infrastructure Systems Engineering
• Database Engineering and Data Warehousing
• Information Security Implementation
• Data Center Processes and Business Recovery Strategy
• Project Management
• Web Enabled Solutions

Technologies:

• Business Intelligence applications: IBM Cognos 10 BI, Actuate, OnDemand.
• Databases: Oracle, DB2, SQL Server, Netezza Data Warehouse Appliance
• Operating Systems: Windows, AIX and Linux
• Enterprise Security applications: IBM LDAP Server, Hedgehog Enterprise Server
• Storage Appliances: EMC SAN
• Extensive experience with IBM Cognos 10.1.1 BI tools such as Report Studio, Query Studio, Event Studio and Business Insight.
• Working knowledge of IBM Cognos application 10.1.1 and its interactions with infrastructure components such as relational databases (Oracle, SQL Server and IBM DB2/UDB); Data warehouse products such as Netezza; Enterprise Security Director such as IBM LDAP, IDI components such as Tivoli Directory Integrator, Tivoli Access Manager and IIS Web Servers.

Education

• Master of Business Administration in Management, Confidential,University, Washington DC
• Bachelor of Science in Electronics Engineering, Confidential,University India

Professional Experience

Confidential, (Nov 2004 – present)
Lead Technical Analyst
Systems Engineering

Responsibilities

• Responsible for providing engineering support and expertise including product research, evaluation, analysis, design, testing/certification and implementation of enterprise Business Intelligence products such as Cognos, OnDemand, Netezza and Actuate to meet current and future business requirements.
• Manage infrastructure-based projects such as product upgrades, migrations and implementations. Responsible for application backups and disaster recovery strategy.
• Responsible for vendor relationship management and resolving open product issues.
• Responsible for delivering high availability systems using load balancing and failover methodologies.
• Responsible for monitoring IBM Cognos and Actuate Reporting tools for usage and performance metrics.
• Responsible for managing object and user level security in Shared Enterprise Level Environment.
• Responsible for modifying and maintaining existing products and systems to address changes in product functionality or business processes.
• Working with Payment Card Industry (PCI) auditors for adhering to rules and regulation compliance pertaining to BI and database products.
• Responsible for adhering to ITIL processes for change management.
• Responsible for knowledge sharing within Enterprise Reporting team. Held several technology training sessions with systems administration and application development teams to ensure compliance with best practices and company standards.
• Participate in interviewing process for fulfilling open positions, involving thorough evaluation and help find the best resources for the job.

Confidential, (Sept 2002 – Nov 2004)
Lead Technical Analyst
Systems Administration

Responsibilities

• Responsible for Tier 2 operational support for Windows NT and AIX engineering systems across multiple applications.
• Responsible for Tier 2 and Tier 3 operational support for BI applications such as Actuate e. Reporting, Cognos and OnDemand in Windows NT and UNIX operating systems.
• Responsible for installation, configuration and maintenance of BI applications across development, production and test environments.
• Responsible for validation, testing and installation of application hot fixes, service packs and upgrades.

Confidential, (Nov 2000 – Sep 2002)
IT Consultant
Role: Senior Programmer/Analyst

Responsibilities

• Report development for monitoring productivity of pharmacies.
• Creating standard code libraries for reusability and reduce design time.
• Participated in center of excellence and adhere to industry best practices.

Client: American Express, Minneapolis, MN
Role: Senior Programmer/Analyst

Responsibilities

• Development of project ‘Assist’ for the corporate as well as field employees which involved multiple financial reports. Reports were developed to capture high volumes of transactional level data to create money movement system and to provide automated surveillance capabilities through electronically distributed reports.
• Create Standard libraries, which could be inherited by all reports across the enterprise. Create basic code files containing the common functions that could be referenced by all objects. Tabular and graphical reports were developed with drill down functionality. Reports inherited page level security at different levels of hierarchy within the company.

Client: Confidential,Pittsburgh, PA
Role: Programmer/Analyst

Create a standardized reporting platform at Federated Investors. The reporting features used were dynamically creation of SQLs, dynamically creation of controls, ability to connect to Oracle 7.3.4 as well as SQL Anywhere databases. Data source federation was key feature of these reports.

Client: Confidential,Cherry Hill, NJ
Role: Programmer/Analyst

Member of the reporting team that was involved with the implementation of Vantive rel 8, Sales module for Subaru of America. Project MAPS (Market Action Planning System) was being used to analyze Dealer Performance, track meaningful Action Plans, and provide Contact Management with One-Stop-Shop for key dealer information.

Confidential,India (Jan1998 – May 2000)
Senior Programmer/Analyst

Led design and development of web based applications and systems. Involved in the development, maintenance and hosting of various portal web sites.

Confidential,Nioda, India (Oct 1995– Dec1997)
Programmer/Analyst

Developed purchase, store, inventory control and rejection analysis system. Involved in database design, coding and implementation.

Certification and Training

• Certified Cognos Report Net Administration Product Professional
• Certified Actuate Administrator
• Trained in IBM Cognos 10 BI Administration
• Trained AIX 5L Admin
• Completed IBM DB2 Content Manager OnDemand Course
• Training Certificate in Windows 2000 System Administration
• Completed ITIL v3 Foundations 3 e-Learning

Awards and Recognitions

• Marriott VIP (Value in Practice) Award
• Marriott Recognition Stock Award for Exceptional Contributions and Performance
• Session Speaker at IBM 2010 IOD (Information OnDemand Conference):

‘Creating Enterprise Reporting Platform at Marriott’