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Technical Manager Resume

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Plano, TX

OBJECTIVE: To effectively use my skills and work experience in a Software Development Manager/Lead role for software development.

QUALIFICATIONS SUMMARY:
  • 5 Years managing multiple projects in Java/J2EE development as a Technical Manager/Lead
  • Collaborated and communicated effectively with Business, Architecture, BA and QA teams in the organization for successful product releases.
  • Ability to handle and lead multiple applications and mentor the team.
  • 8+ years Java/J2EE, JSP, AJAX, JavaScript, JMS, Web Services, Spring Framework, Hibernate , Eclipse RCP/Plugin, SWT, Swing/AWT, XML, SQL, IBM RAD & Websphere, BEA Weblogic, Tomcat and Spring Framework experience.
  • 7+ years C, C++, VB programming on UNIX, Windows and RTOS OS.
  • 14+ years total software development life cycle (including Software Architecture, Software Design, Implementation, Unit testing, System integration, System verification testing), Java/J2EE, C/C++, UNIX programming, Multithreading, CORBA, Web Services, RMI and SOAP distributed programming, Client-Server programming, Databases, OOA/OOD, UML design and Design Patterns.
  • 3 years experience in Voice over IP (VoIP) technology including SIP and H.323 protocols.
  • 3 years Unix Programming experience including Shell, Socket(TCP & UDP) and I/O programming, Interprocess Communication (IPC) mechanisms, File systems, and Memory management.
  • 5 years OAMP (Operation, Administration, Maintenance, Provisioning) including Configuration, Alarm and Fault Management in Telecom applications.
  • Defining System Requirements/Functional Specification, Software High Level Design, Unit testing, Integration Testing, User Acceptance Testing and System Verification Testing specifications.
  • Software Configuration Management (SCM) using several version control tools.
  • Good experience in System, Regression, UAT, Load and Performance testing and knowledge of test tools including QTP, JMeter, Selenium and IBM Rational Functional Tester.
  • Proven record of meeting aggressive deadlines and as a self-starter, ability to work individually or as a team player, and ability to quickly master new technologies.
EDUCATION:

Confidential,University Texas at Dallas, TX MBA (Aug \'06 - May \'09)
Confidential,University TX MS in Computer Science (Aug \'96 - Dec \'97)
Confidential,University , India BS in Computer Science (Sep \'91 - Sep \'95)

SKILLS:

OPERATING SYSTEMS: UNIX, Linux, Windows, pSOS, Lynx, DOS, Cisco IOS
TOOLS: SQL Developer, Toad, IBM RAD, JBuilder, Eclipse, MyEclipse, ClearCase, Subversion, Teamware, UML (ObjectDomain, MagicDraw), Debuggers (XRAY, GDB, Workshop), Ethereal & Hammer Analyzer, AppVerifier, Purify, JProfiler, Java Profiler, PerfMon, Agitar, Putty, WinSCP, Cygwin, WinSCP3, DDTS, PVCS, CVS, SVN
EQUIPMENTS: DS3/OC-N Test equipment, Cisco Proxy/Registrar, PartySIP, GnuGatekeeper
LANGUAGES: C, C++, STL, Java, J2EE (Servlets, JSP, Struts, JMS, Web Services, JRules), AJAX, JavaScript, Jasper, VBScript, WSH, Java Remoting (RMI, JMS,Sockets), SQL, JDBC, JNDI, JNI, AWT/Swing, SWT, JFace, Eclipse RCP and plugin, Applets, JUnit, OOA/OOD, Pthreads, TL1, COBOL, Pascal, UNIX Scripts, Sockets, HTML, XML, VXML, SQL, Maven, ANT
FRAMEWORKS: Hibernate, Struts, JSF, Spring, AJAX (Smartclient, JSF, JQuery)
MIDDLEWARE: CORBA (TAO, Visibroker), SOAP/WSDL, LDAP, Web Services, TIBCO
DATABASE: Oracle, DB2, Objectivity, Sybase, SQL Server, DB2, PostgresSQL, MySQL, Derby
WEB CONTAINERS: BEA Weblogic, Tomcat, IBM Websphere, JBOSS, Glassfish
PROTOCOLS: VoIP (SIP, H.323), SONET, WDM
TESTING TOOL: QTP, Selenium, JMeter, HTTPunit, IBM Rational Functional Tester
BUSINESS INTELLIGENCE: Cognos 8, Crystal Reports
CONTINUOUS INTEGRATION: Cruise Control, Hudson

WORK EXPERIENCE: 1) Confidential,Plano, TX (Technical Manager/Lead) (June ‘10 – Present)

Software design & development using Swing, Java/J2EE (Spring, JSP, Struts), TIBCO, Web Services, JMS on Windows and Linux for the following project:

SIMS POS R5.0.A

The product is a Point Of Sale (POS) system used in 3500+ Rent-a-Center stores across US, Puerto Rico, Canada and Mexico and also in the Corporate Headquarters to manage Customers, Agreements, Inventory, Account Management and Payments.

  • Built and led a team of 18 Java software engineers for 2 projects and provided mentoring, coaching, and technical direction.
  • The new POS system replaces legacy mainframe application and generates high revenue for the company, reduces cost and integrates with other products within the company.
  • Assisted Project Manager in building the Project Plan for the 2 projects
  • Collaborated proactively with Business Users, Architecture, Business Analysis and QA teams for successful releases.
  • Developed J2EE application at the Home Office using JSF, Spring, Struts, and hibernate ORM on IBM Websphere application server(WAS).
  • Developed Store POS system using Java Swing UI (Matisse Editor), TIBCO Web Services and communicated with the stores using TIBCO JMS.
  • Led the development effort to create custom frameworks for Swing UI to provide Rules validation, Screen navigation and Metadata management.
  • Used Jasper Reports to create reports for Customer, Inventory, and Account Management.
  • Used Drools for Business logic rules in TIBCO which was used by Java POS application.
2) Confidential,Richardson, TX (Team Lead) (Sept ‘07 – June ‘10)

Software design & development using Java/J2EE (Spring, JSP, Struts), Smartclient AJAX on Windows and Linux for the following projects:

EPPS R1, R2, R3

The product provides auditing and reporting capabilities for the business customer service advocates performing healthcare claims, memberships and inquiries. It measures their quality, performance and productivity and provides reporting capabilities using Cognos BI tool.

  • Developed AJAX client and server side development using Spring framework and hibernate ORM on IBM Websphere application server (WAS) for providing Auditing workflow capabilities, .
  • Used Spring MVC HTTPInvoker to communicate between the two production WAS servers.
  • Developed capability to monitor logged in users and capture system memory performance.
  • Used JPA and Hibernate mapping to map with the database tables and perform CRUD operations.
  • Led Regression testing for the product using QTP testing tool to fully automate regression test (6000+ test cases) using VBScript.
  • Used JMeter to perform load testing and identify performance enhancements.
  • Used Cognos 8 to generate Reports for Customer Reps Quality, Productivity and Performance metrics.
  • IRT 2.5

The product performs reconciliation of the insurance claims received against the bills issued to the member

  • Ported customer Access database (IPC) which reports the issues found in the claims processing.
  • Provided front end AJAX client and Server side Spring framework and hibernate access to the IPC database
3) Confidential,Richardson, TX (Senior Software Engineer, June \'03 – Sept ‘07)

Software design & development using Java/J2EE(Struts, JSP) on Windows and Linux for the following projects:

  • DisasterRecovery (DR) R1.0

The Product provides High Availability (HA) and Site failover for Intervoice Linux servers in case of server/WAN failures.

  • Created a DR client to interface with Linux clustering and query for server status in cluster.
  • Report the server status via JMX protocol to DR Manager about server failures for site failover.
  • MediaHub R2.5

The Product provides support for BEA Weblogic 9.x in addition to Tomcat 5.5.x container.

  • Worked on the administration of BEA Weblogic and Tomcat and JMX support.
  • Release coordinator for the project.
  • Store Voice recordings in WAV format with embedded XMP metadata and indexed in search engine for retrieval.
  • MediaHub R2.1

The Product provides performance enhancements for ‘MediaHub R2.0 project’ tools and runtime.

  • Performance improvement for the Lucene Search Engine Indexing speed.
  • File Monitor history of file addition, deletion or update of the WAV files in the MediaHub server.
  • MediaHub R2.0

The Product has Eclipse RCP and Plugin Tools to prepare and inject XMP metadata into WAV files stored in the database.

  • Metadata Injector GUI tool written in Eclipse RCP, plugin and SWT/JFace.
  • Interface with Database APIs for Sybase to store and retrieve metadata needed to inject into the WAV files.
  • Create CSV/Excel spreadsheet from the embedded metadata of WAV files either from the directory
  • MediaHub R1.1

The Product has a Swing GUI Tool for injecting XMP metadata into WAV files specified in the input CSV/Excel Spreadsheet.

  • Metadata Injector GUI tool written in Swing to inject XMP metadata into the WAV files.
  • Library to read and create CSV/Excel Spreadsheets.
  • MediaHub R1.0

Product serves as a repository of Pre-recorded audio WAV prompts retrievable via HTTP interface with Tomcat as Container.

  • Wrote the Core Software for the project (File Monitor, RIFF WAV parsers and writers, Search Engine, Secure TCP server/client)
  • A File monitor application to monitor WAV files addition, deletion or modification in a directory.
  • Search Engine based on Apache Jakarta Lucene to index the WAV files picked up by File Monitor and make them available for search.
  • RIFF audio file writer to read and write Adobe XMP metadata in WAV files.
  • A custom XMP schema for Adobe XMP metadata.
  • TCP Server for File Monitor application that accepts commands in XML format from the TCP Client using Secure Socket (SSL) connection.
  • XML document parsing using DOM and SAX parsers.
  • Administration of Tomcat 5.x container (HTTPS support, Connectors, etc)
  • Management and bug fixes for the Servlets and JSP to handle audio file requests based on metadata search criteria.

Software design & development using C++ on Windows (XP, .NET 2003) for the following projects:

  • Media Telephony Core System (MTCS) VoIP

This is an Interactive Voice Response (IVR) product using Intel’s Host Media Processing (HMP) for VoIP.

  • Hardware Abstraction Layer for SIP and H.323 protocols based on the Intel’s HMP 1.1 product.
  • SIP Registrar and H.323 Gatekeeper Registrations.
  • SIP Blind Transfer using SIP REFER message.
  • QoS alarm management for Jitter, Packet Loss, RTP and RTCP timeout alarms in VoIP.
  • IVR functionalities like Playing and Recording prompts, DTMF generation and detection, and streaming data to the ASR and TTS.
  • Supported multiple audio Codecs like G.711 A-Law, G.711 U-Law, G.723 and G.729.
  • Sole engineer to develop and test on the MTCS VoIP project. Solely managed all the communication between Intervoice and Intel for required HMP product support.
  • Media Telephony Core System (MTCS) TDM

This is an IVR product using Intel’s ISDN and CAS hardware.

  • Designed the BatchSim tool to run the CallSim and MediaSim simulator tools in batch mode.
  • Tested IVR functionalities like Playing and Recording prompts, DTMF generation and detection, and streaming data to the ASR and TTS.

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