- Around 15 years of Extensive software research and development experience especially, over twelve years in
- Enterprise System Management, Customer Relationship Management CRM /Infrastructure Management and Business Technology Optimization BTO projects using HP Service Manager 9.3x , UCMDB 9.x,HP Asset Manager 9.x, 5.x , HP Connect IT 9.x , DDMI 9.x,8, Asset center 5.x, Peregrine Service Center 6.x .IBM Maximo .Expertise in Hardware and software Asset Management. Experience working in SaaS environment.
- Actively involved in all phases of Software Life Cycle from analysis, design, development, testing, implementation, and maintenance. Possess very strong presales , analytical, logical and problem solving skills with excellent communication, training and interpersonal skills. Ability to exhibit leadership qualities, technical skills, analytical ability, logical thinking and problem solving techniques. Able to satisfy customer's business requirements and gain their confidence by delivering products on time with high quality in various kinds of projects especially core development as well as critical production support systems in large data centers
PROFICIENCIES AND EXPERTISE
Technical: HP Asset Manager 9.x, 5.x, Asset Center 5.x 4.4, HP Connect IT 9.x, 4.x,3.x, UD 10,UCMDB 9.30, DDMI, HP Service Manager 9.3x, 7.11, Peregrine Service Center 6.x ,IBM Maximo , OAA Peregrine Studio, Asset center Web, Soap Sonar, Get- Resources, Get Services, Get-Answers, Remedy Vantive , SMS, Oracle9i,10g, Ms SQL Server, Crystal Reports, MS Project Office, scripts XML, AQL.perl , python ,Java scripts , Java, Unix shell scripts, VB Scripts, ASP.Linux, UNIX, Windows 8, NT, VMware, Windows XP.
Consulting: Asset management, Service management - change management , Infrastructure Management, Customer Relationship Management, Ecommerce and Business Processes .
Industry Expertise: ERP, CRM, SCM, Financial
Process Knowledge: ITIL Process for ITSM, ISO 9001, CMMI, CMDB, ITAM, Agile SCRUM methodology.
Other Skill Knowledge and Research:
Service Now, Service Now automation , Service Now modules ,Service Now integrations , Discovery , HP Release Control, HP Universal Discovery, Software Licensing ,SAM Oracle LMS. DDMI, B MC Atrium CMDB,
Oracle9i Database Administrator Certified Associate
Microsoft Certified Professional in SQL server 6.5