IT Operations Support
Support the distribution center when problems arise and projects are proposed. Help and teach the users of the distribution center. First line of support for PC, printer,and server issues.
- Made and rewrote Unix scripts to make tedious processes on the Unix server much simpler and easier saving up to 10 minutes per use on certain tasks.
- Worked on and implemented a project for the TEOA initiative that saved an average of 10 minutes per order process.
- Never had a tape discrepancy through the entire time of employment.
- Trained close to 20 workers over the course of employment.
Windows: 95, 98, 2000, ME, XP, Vista, 7, 8, Server 2003, Server 2008
Office: 2003, 2007, 2010, 2013, 365
Infrastructure: Active Directory, SCCM, WSUS, Group Policy, ASP.net
Support: Remote desktop, Lync screen share, Easy Transfer Wizard
Unix/Linux: HP-UX, Ubuntu, Debian, Suse, Red Hat
Scripting/Programming: VB, Python, Shell, CGI
Mobile OS: Android, iOS, Blackberry, Windows 8
VPN: Aventail, Cisco AnyConnect
Communication: NetMeeting, LiveMeeting, Lync
Productivity: SAP, BMC Remedy
Labels: ZPL code, ZebraDesigner
PC: Every form factor, All major components
Printers: Laser Jets, Label printers
Server: Basic Maintenance
Networking: Basic switches, Hubs, Routers, Cabling
Mobile: Android Tablets, Android Phones, Apple Phones, Blackberry Phones, Windows Phones
Associate in Computer Network Administration 2005 - 2007
C-Net certified in copper based cabling.
C-Net certified in fiber based cabling.