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It Operations Support Resume Profile

Mechanicsburg, PennsylvaniA

Employment

IT Operations Support

Confidential

Support the distribution center when problems arise and projects are proposed. Help and teach the users of the distribution center. First line of support for PC, printer,and server issues.

Confidential

Achievements

  • Made and rewrote Unix scripts to make tedious processes on the Unix server much simpler and easier saving up to 10 minutes per use on certain tasks.
  • Worked on and implemented a project for the TEOA initiative that saved an average of 10 minutes per order process.

Co-op/Intern

Confidential

Major Accomplishment

  • Never had a tape discrepancy through the entire time of employment.

Meat/Produce Clerk

Confidential

Major Accomplishment

  • Trained close to 20 workers over the course of employment.

Experience: Microsoft

Windows: 95, 98, 2000, ME, XP, Vista, 7, 8, Server 2003, Server 2008

Office: 2003, 2007, 2010, 2013, 365

Infrastructure: Active Directory, SCCM, WSUS, Group Policy, ASP.net

Support: Remote desktop, Lync screen share, Easy Transfer Wizard

Other

Unix/Linux: HP-UX, Ubuntu, Debian, Suse, Red Hat

Scripting/Programming: VB, Python, Shell, CGI

Database: SQL

Mobile OS: Android, iOS, Blackberry, Windows 8

VPN: Aventail, Cisco AnyConnect

Communication: NetMeeting, LiveMeeting, Lync

Productivity: SAP, BMC Remedy

Labels: ZPL code, ZebraDesigner

Hardware

PC: Every form factor, All major components

Printers: Laser Jets, Label printers

Server: Basic Maintenance

Networking: Basic switches, Hubs, Routers, Cabling

Mobile: Android Tablets, Android Phones, Apple Phones, Blackberry Phones, Windows Phones

Associate in Computer Network Administration 2005 - 2007

C-Net certified in copper based cabling.

C-Net certified in fiber based cabling.

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