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Marketing Director Resume Profile

CA

SUMMARY OF QUALIFICATIONS

  • Senior-level telecommunications professional with experience on multiple vendor phone systems.
  • My experience covers from installation, troubleshooting to daily adds, moves and changes. I am driven to provide the best customer service in all aspects of my work.

EXPERIENCE:

Confidential

Marketing Director

  • Provided marketing for social media lap timer mobile app for a startup company.
  • Provided technical support for end users of the application on their mobile device.
  • Travel to various major racing events promoting the app.
  • Graphic design to be used on various print media.

Confidential

Telecom Field Engineer

  • Lead Engineer for Google, Configure G700 G450 gateways for installation, provide technical support for remote field techs. Lead Engineer responsible for the migration of 2 major hospital projects migrating from Nortel to Avaya.
  • Configuration and Installation of S8800 servers along with over 80 G430 G450 gateways.
  • Installation, Programming and end-user support for Ascom wireless phone system.
  • Avaya CMS Installation, programming and providing CMS Supervisor User training
  • Build ACD vector call routing using variables

Confidential

  • IP Telephone Administrator contracted at Intel
  • Worked with Intel staff to migrate end users from the Avaya phone system to Cisco Call Manger.
  • Created VB scripts in Excel to manage hundred of users on bi-weekly migration.
  • Responsible for the removal of end user data from both the PBX and Audix voicemail systems.
  • Provided End user training on how to use the new Cisco phones.
  • Station programming on Cisco Call Manger

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