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Software Engineer Reporting Specialist Resume Profile

Charlotte, NC

Executive Summary:

Reporting Specialist with expertise in conceiving, developing, and implementing business solutions, methods, and ideas using the latest Business Intelligence technologies.

Competencies excelling in:

  • Reporting Services SSRS Analysis Services SSAS Database Development T-SQL
  • Crystal Reports Lean Six Sigma / Agile Scrum Performance Tuning

Specific Area of Expertise:

Analysis and Reporting: Evaluating market, business condition, customer experience, and product/service initiatives obtaining executive objectives planning, implementing, and executing new operational processes meeting with key resources to cultivate project goals building business requirements defining appropriate design approach managing expectations writing specifications. Schedules and facilitates project meetings client/executive/technical capture and implement decisions.

Professional Experience:


Software Engineer Reporting Specialist

  • Served as primary data expert on underlying business rules and data sources. Designed and implemented scalable solutions supporting the company's analysis and reporting initiatives.
  • Worked in partnership with business users and subject matter experts to understand and develop report requirements and other system requirements
  • Converted more than 100 existing Crystal Reports to SSRS reports
  • Generated over 200 SSRS reports and interactive dashboards
  • Enhanced existing reporting capabilities through extensive use of automation
  • Investigated and facilitated resolution of data integrity issues
  • Responsible for resolving database capacity and performance problems

Technologies Used: Reporting Services, Analysis Services, Crystal Reports 8, SQL Server 2000/2005/2008,

Visual Studio 2005/2008, Team Foundation Server


Data Support Specialist

  • Involved in analysis, build, and implementation phases of call center software project
  • Engineered the development and setup of new call center software for Best Health, Health On Call, Physician and Community Health Access departments
  • Used Crystal Reports to design over 700 complex ad hoc reports for various medical center departments including, but not limited to: Bed Management, Information Services, Public Relations Marketing, Risk Management, Service Response Center, Six Sigma, and Strategic Planning
  • Regularly synchronized the QA, DEV environments with production reports
  • Designed reporting packages for such third party organizations as Sodexo and Riverside Regional Medical Center
  • Imparted training to end users on Crystal Reports development and implementation using Crystal Reports 8.5 Developer Edition

Technologies Used: Crystal Reports 8.5 XI, Reporting Services, SQL Server 2000/2005, SAS, VB6, MS Project, Access, Excel, Visio


Crystal Reports Developer

  • Developed, documented, and supported over 600 production and ad hoc reports
  • Created tables, views, and stored procedures to support aggregates, audit reports, benchmarking, and queue reports
  • Collaborated with clients and project managers to define and document product scope and objectives, business requirements, and project plans
  • Created and configured systems / reports to satisfy project requirements, including analysis, scripting, and mapping data elements to XML
  • Responsible for research, evaluation, selection, and installation of new interactive reporting tools

Technologies Used: Crystal Reports XI/2008, SQL Server 2005, SourceSafe, TortoiseSVN, Visio

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