SUMMARY:

With 25+ years of experience in Information Technology industry, I have acquired a tremendous amount of hands on experiences and experiences in project delivery, support, deployments, operational efficiencies, workforce management, and process development. My current objective is to apply my IT Services Management (ITSM), ITIL, methods, processes, skills, technical knowledge and project management skills to help lead a competitive growing company to meet customer business requirements.

TECHNICAL SKILLS:

Protocols:

Routing (BGP v 4, EIGRP, IGRP, RIP v 2); routed (TCP/IP and IPX), HSRP/VRRP, VRF lite

Wan Technologies:

T-3, T-1, Fractional T-1, Frame-Relay, ISDN PRI and BRI, POTS

Network Management:

Familiarity with HP OpenView (Sol), Cisco Works

Protocol Analyzers:
Applications:

Network General Sniffer, NetXray, MS-Network Monitor, Lanalyzer and Etherpeek
MS Office 2007 (Excel, Outlook, Access, PowerPoint, Visio) MS Project, MS SharePoint, Exchange, and Novell

HP SM7 (incident and change tracking system)
Asset Center (device asset management system)
Aperture (cable management system)
Planview (project allocation contractor timesheets)

Professional Experience:

Provisioning Manager, RTT EN& M (Network and Security),Nutley, NJ 2010 2012

Managed global staff of 12 network / security engineers for delivery of business critical systems and infrastructures located in Europe, Middle East, and Africa (EMEA), Asia, and Americas (Amers).

• Provided point of contact for network engineering team ensuring accurate implementation and project deployment within 6+ major global datacenters.
• Meticulously reviewed business critical design documents from Business Development team, guiding project acceptance, commitment, and implementation by team.
• Led Provisioning Managers forum to develop consistencies across all Provisioning teams; guided Provisioning Managers unfamiliar with Network and Security deployment and processes.
• Drove team to completion of 100+ projects and related deployment in Thomson Reuters Datacenters (EMEA, Asia, Amers.)
• Successfully guided team from reactive performance oriented group into high performance team consistently meeting project deliverables by establishing “Method of Work” and understanding ITIL lifecycle Service Transition Change Management process, goals and objectives.
• Configured network devices, coordinated installs, and trouble shot issues on site for build out of Thomson Reuters US1 Datacenter in Hartland WI, enabling delivery of project ahead of schedule.
• Facilitated project handover from Project Deployment team to Technical Support team using ITIL Service Transition framework resulting in quick project handoff, documentation sign off, and project’s start of operational use.

Supervisor, Confidential, Nutley NJ 2003 2010

Provided point of contact for daily support of network engineers for Level 2 issues and project implementation.

• Ensured focus was maintained throughout day to day operations and during incident management of major issues resulting in team’s effective support of production network and customers.
• Implemented Nutley, Hauppauge Technical Center “Cell” build out which served as upgrade to production network Infrastructure resulting in fully redundant, efficient, and cost effective environment.
• Successfully managed team during Nutley Technical Data Center “Power Disaster Testing” by planning work schedule, testing and documentation of testing results.
• Mentored 2 indirect reports from Bangalore team on technical infrastructure knowledge, work ethics, and communication with business project teams.
• Conferred with Area Manager to ensure most current information was considered in formulation of annual performance reviews for indirect reports.

Acquired by Reuters 2003. Leading financial information, research, and analytics market data provider.

Planned, coordinated, and performed project management and network engineering functions.

• Designed, implemented, and configured web hosting network environment using Cisco routers, switches, Content Load Balancing devices, and Cisco Pix firewalls resulting in secured, resilient access for internal and external customers.
• Maintained Internet BGP routes and policies for redundant Internet connections across multiple data centers; supported and troubleshot Cisco and inter-vendor routing configurations using EIGRP, IGRP, BGP, and RIP2.
• Implemented redundant configuration for Cisco Content Switching devices, providing fault tolerance and guiding switch from MS application base load balancing.
• Used Network Associates Sniffer Pro and Wire Scoops to quickly identify issues and lessen impact on clients.
• Guided administration of Nortel Networks Contivity Extranet Switches (1500 / 2600) for VPN access to corporate and production environments; supported remote users accessing Nortel VPN Client on MS Windows platform. Results ensured secured, accessible VPN network for developers, support teams, and clients.
• Administrated database on ACE / Radius Server for VPN Authentication.
• Served as key member of engineering migration team for relocation of production data center, assisted in all aspects of project coordination; instrumental in successful relocation of data center on time and within budget.

Administered LAN / WAN / Cable plant infrastructure, Nortel PBX. Planned, coordinated, and performed project management.

• Supported and maintained LAN / WAN infrastructure for 500 + users including support of financial markets’ data-geared shows including: Squawk Box, Money Line, and The Closing Bell, ensuring zero outages and quality market data information.
• Consulted with facilities team regarding network cable infrastructure for remote locations leading to upgraded network cable plant for Washington and Chicago offices.
• Coordinated 3rd-party vendor feeds including Reuters, Bloomberg, and Archipelago with GE’s Information Delivery Services group.
• Maintained documentation including IP addresses, network designs, and process maps used for Support and Server Systems teams.
• Confidential,New York, NY 1997 1999
• Assistant Director Trading Floor Management – Morgan Stanley
• Responsible for the overall management and coordination of technical support functions for the firm’s trading floor. Supervised and directed activities of six market data analysts to ensure that operational objectives were achieved. Oversaw troubleshooting for market data for vendors.
• Administered and supported market data services (NASDAQ, Reuters, NewsEdge, Bloomberg/ Open and Classic, TrackData, Instinet, etc.) and mission critical systems including Cisco 2500 Routers, Synoptic Hubs, PC NT 4.0 workstation hardware and software installation; coordinated adds, moves, and changes.
• Resolved problems with network operations on stand-alone vendor networks.
• Coordinated vendors for installation of new circuits, stand-alone networks, and software/hardware upgrades.
• Provided cost estimates within budget on materials needed for build out and generating cable orders.
• Administered and supported Market Data Services (Bridge, Open Bloomberg, Instinet) and systems including PC workstation hardware and software installation; supported IPC MX Tradenet Turret system for traders.

Confidential,New York, NY 1993 1997

• Assistant Vice President, Market Data Services and Network Services
• Administered and supported market data services and systems including PC workstation hardware and software installation. Managed and maintained the network and data communications cable plant and infrastructure with responsibility for all new cable installations including fiber optics.
• Coordinated adds, moves, and changes for all departments including trading floor.
• Managed projects for new branch office; coordinated contractors and vendors for the purchasing and installation of materials needed for build out as well as cost estimating and purchasing of materials and supplies; supported branch offices for LAN/WAN and market data services.
• Provided technology design and installation (market data services, network Services, cable infrastructure, etc.) for relocation of Equities Derivative Trading Group.

Education:

• ITIL V3 Foundation Certification in progress (50% complete)
• CAPM/PMP prep course in progress, Confidential,Institute, Eatontown, NJ
• AS, Computer Science (20% completed), Confidential,College, Lincroft, NJ
• Diploma, Systems Engineering, Confidential, School of Technology, New York, NY
• Certified Nursing Assistant, Confidential,Career Training, Neptune, NJ

Professional Development & Memberships:

• Emerging Managers Program, Thomson Reuters, New York, NY
• CCNA, CCNP-Cisco Certification Courses, Global Knowledge, New York, NY
• Certificate, Programming, Program Systems Institute, New York, NY
• Member of PMI, New York City Chapter ID 2548044