Professional Profile

Dedicated and self-motivated individual committed to successfully resolving multiple tasks in a fast paced environment.
Customer & Solutions-oriented professional with over nine years of IT experience in a Desktop / System Administrative role.
Solid communicator with team building and managing experience.
Experience teaching and instructing small to mid-size groups with varying levels of technical experience.
Managed site wide roll out of custom configured PCs during working hours with little to no interruptions to customer productivity.

Education

Utica School of Commerce | 17 Elm St Oneonta NY 13820
AAS in Business and Information Technologies | Graduated December, 2002

Work Experience
Confidential,50 – D Audubon Road | Wakefield MA 01880
IT Consultant | August of 2012 to Present

• Provide Remote and on site Desktop and Server support to clients using LogMeIn Remote support software.
• Support Windows XP, Windows 7 client side OS’s along with Windows SBS, Windows 2003 to 2008R2 server OS’s.
• Monitor and Maintain backups using a variety of Backup software such as Backup Exec, Mosey, Windows Backup and Windows Shadow Copy.
• Create and Field helpdesk tickets using an in house made ticketing system (made with FileMaker)
• Create and maintain system images using Open Source software called FOG
• Take part in planned and ongoing projects such as Office365 migrations and System deployments to clients.

Confidential,404 Wyman Street Suite 320, Waltham MA 02451
IT Technician | May of 2011 to June of 2012

• Provided on-site and remote support for a user base of over 100 employees in US/ UK / Asia using XP, Windows 7 OS, Mac X, and Linux OS\'s
  Configuration and administration of AD and Exchange user accounts
  Setup and configuration of end user systems using lenovo laptops and dell desktop systems along with custom systems
  Fielded and resolved help desk tickets using SysAid help desk software
  Administration of Blackberry user accounts (Blackberry Manager software v4)
  Administration of Windows 2003 /2008 Server environment
  - Administration of Exchange 2003 / 2010 servers
  - Installation, Configuration and management of Symantec Endpoint Protection software (server and desktop software)
  - Installation and configuration of Vmware ESXi servers (ESXi 4.1 and 5.0)
  - Management and tracking of IT related assets using RedBeam asset management software

- IT documentation management (Created “how to” instructional documentation for IT dept and end users)
- Creation and configuring of VM\'s for testing environments (Windows 2k8, Win7, SqlServer, Lync, Exchange, Sharepoint)
- Created and maintained system images using Acronis True Image home 2010 and 2011

Confidential,230 North Street, Danvers MA 01923
IT Manager | October of 2010 to April of 2011

- Provided support for on-site and remote users in a XP and Windows 7 environment
- Administration of Windows 2003 /2008 Server environment
- Administration of Exchange 2003 / 2010 servers
- Installation, Configuration and management of Symantec Endpoint Protection software (server and desktop software)
- Managed on site and off site backups using Sonicwall CDP device.
- Administration of Blackberry Server ( Blackberry Manager software v4)
- VMware Virtualization server administrator ( Server hardware configuration, Installation, and configuration of Vmware ESXi software)
- Setup and Configuration of Veeam Software for VM backups
- Configured and administration of AD, Exchange, VPN user accounts
- Sage CRM application administration (database administration, user account creating and configuration)
- Company Website Administration (Corporate Website, CRM, Customer Portal)
- Handled day to day tasks of resolving desktop related issues (Printing problems, file access, PC build outs of Desktops and Laptops)
- Provided user training on using VPN clients, Email clients, Office, along with training user on proprietary software from Sage and in house applications.
- Installation and configuration of Sonicwall devices such as Firewalls and CDP backup Devices
- Administration of Avay IP Office software and phone system
- Assess, Design and implementation of corporate network restructure
- Managed Desktop and Laptop images using Open source software (Clonezilla and FOG Server)
- Management of IT department projects ( Customer Portal roll-out, Migration from 2003 Server environment to use 2008 Server and Exchange 2010 Server)
- Management of corporate Cell phones (Iphone, Blackberry and Droid phones)

Confidential,245 Cabot St, Beverly MA
Associate IT Director | May of 2008 – October of 2010

- Provide remote and on site desktop and server support in a XP Windows 7 and Windows 2008 server environment using AD and Dameware software.
- Field and create trouble tickets along with inventory control.
- Research and evaluation of new hardware for replacement of aging hardware and software.
- Retooling of work process to streamline daily tasks.
- Creation / Administration of User and E-mail accounts in a Windows 2008 Server and Exchange 2008 Environment.
- Monitor, and troubleshooting of networked video security systems.
- Monitor daily Disk to Disk backups using Backup Exec along with restoration or date from backups.
- Creation and installation of PC Images for fast PC distribution using Symantec Ghost.
- Creation and administration of roaming XP and Windows 7 user profiles in a corporate environment.
- Installation, configuration and administration of Virtual environment using VM Ware ESXi 3.5 & 4.0
- Setup / configuration and troubleshooting of local and networked devices (HP printers, Konica MFP)
- Configuration of local work stations and laptop using Dell hardware