Sr Operations Representative RESUME NY - Hire IT People

PROFILE
SUMMARY

WORK Confidential,Atlanta, GA (04/2007-Present)

EXPERIENCE Cancellation Processor

Consistently cancels 300-400 product contracts per day.
Offers suggestions for improvement in work processes.
Trains newly hired staff on cancellation procedures and customer service protocols.
Provides customer service to contract holders, lien holders, and dealerships regarding product cancellation policies and quotes.

Confidential,New York, NY (12/2003-07/2006) Sr. Operations Representative

Processed transactions in one or more of the company’s internal operations to support domestic and international consumers.
Responsible for basic level reporting, customer service support, review of transactions, reconciling, statement rendering, lock box, remittance, ATM deposits, and other operations functions as required.
Maintained internal operational and financial controls and ensured compliance with bank standards.
Accurately repaired, verified, and directed large volumes of wire transfers in highly pressured environment.

Confidential,New York, NY (06/1990-08/2003) Payment Processor (Funds Transfer Dept.)

Opened and monitored the FEDWIRE and CHIPS lines at a designated time.
Processed payments from various domestic banks via CHIPS, FEDWIRE, SWIFT, and checks.
Processed payments from Asian banks via FX.
Made cancellations/amendments to payments as requested by customers or representative offices.
Facilitated the timely delivery of the CHIPS pre-funded amount into the Clearing House daily.

Payment Investigator (Collections Dept.)

Researched and determined the status of unapplied payments received via CHIPS and FEDWIRE.
Reviewed Swift items/telexes received and determined appropriate routing.
Assisted and directed Payment Processors in application of payments.

Import Clerk (Collections Dept.)

EDUCATION Administrative Secretary Program 06/1981- 03/1982

Confidential,Institute, Brooklyn, New York

Academic Diploma 09/1976- 06/1980

Grover Cleveland H.S., Ridgewood, New York

SKILLS Typing 55-60 wpm, telephone etiquette, Microsoft Word, Excel, and Outlook.

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