Professional Qualification

• P.G. Diploma in Global Sales and Marketing management from NIS Bhopal ( 1998 - 2000 )
• P.G Diploma in Journalism and Mass Communication from, RajasthanUniversity( 1996 - 1998)
• Bachelor of commerce from CommerceCollege, Jaipur ( 1993 - 1996 )
• Schooling from St. Xavier's School, Jaipur ( 1992 - 1993 )

WORK EXPERIENCE (Overview):

Confidential,(5Years3 months) - Domain - BPO,Bangalore/ Pune
Confidential, (1 Year 2 months) - Domain - Collections, Dehradun Uttrakhand
Confidential, (5 Years) - - Domain - Sales and Marketing,Pune, Maharashtra
Confidential, (7 Months) - Domain - Sales and Marketing,Jaipur,
Rajasthan

Confidential
Designation - Business Consultant (Feb 2012 - May 2012)
Location - North Carolina, USA

User-interface testing for supply chain management application "Sterling"

• Role Description: UAT testing team member, coordination with offshore team for test cases, interaction with onsite client Test Lead, synchronizing business requirements by regular interactions with Business Analyst

Confidential
Designation - Manager - Sales & fulfillment Practice (June 2010 - Jan 2012)
Location - Bangalore, India

Practice team for Sales and Fulfillment horizontal which include 15 processes working from 6 locations

• Best Practice sharing
• Business transformation
• Benchmarking
• Solution Development Co-ordination
• Transition Coordination: Resource planning (incl. Infra)/SOW / Metric Determination/Process Training & Certification
• Performance Planning
• Customer Management
• Resource optimization

Confidential
Designation - Assistant Manager - Operations(March 2007 - May 2010)
Location - Pune

Handling 5 Processes managed by9 TL/TC's and 150 advisors.
Telecom Process, UK - Non Voice

• Business development (retain and enhance existing revenue)
• Engaging with key client stake holders to enhance CSAT
• Transition Coordination - Resource planning , meeting deadline, process documentation
• Monitor and review Knowledge management methodology
• Reduction in cycle time and AHT through implementation of TPS methodology
• Two processes got COPC certification under my supervision
• Work force management
• Real time management
• Forecasting and staffing
• Monitor SLA adherence
• People management
• Succession planning & Career Progression
• Optimize Seat / Resource utilization
• Deployed a structured Governance Model with an Audit Mechanism

Confidential
Designation - Territory Collection manager (Uttrakhand state)
Grade - Assistant Manager 2(Jan 2006 - Feb2007)

Domain - Collections

• Locations : -

Hub: -Dehradun Spokelocations: -Mussoriee,Vikasnagar
Hub: -SaharanpurSpokelocation: -Roorkie
Hub: -HaridwarSpokelocation: -Rishikesh, Kotdwar,Nazibabad, New Tehri,Shrinagar,Uttarkashi

• Products - Auto loan, Used auto loan, Two Wheelers, Personal Loans, Home Loan, Commercial Vehicle, Commercial Equipment, Three wheelers,
• Hierarchy -

Staff strength: -
Hub Dehradun - Two collection manager, six off roll collection agency managers. Handling four collection agencies, Two Field Investigation agencies.
Hub Saharanpur - Two Collection managers, three off roll agency managers, Handling two collection agencies and two FI agencies.
Hub Haridwar - Two collection manager, two off roll agency managers, four collection agencies, four FI agencies.

• Job Profile :-

Managing delinquency of the state (Total portfolio of 10 Crores)
Managing Soft & Hard collection agencies. (10 collection agencies across state)
Managing Field Investigation agencies (6 FI agencies)
Managing legal case of the company related to defaulters

Confidential
Location - PUNE - Maharashtra(SEP 2001 - Nov2005)
Designation - Assistant Manager

Domain: Sales and Marketing

Role & Responsibilities:

• Managing two-wheeler & consumer durables finance sales portfolio.( 200+ dealers)
• Appointing DSA's, review their performance & market activities.( 4 DSA)
• Appoint Sales executives for dealership sales, and review their performance and targets.(70 sales executives)
• Conceptualized and implemented various dealer schemes & Sales promotion campaigns
• Effective inter departmental interaction for efficient target accomplishment.
• Efficient Dealer , DSA'S & distributor networking
• Promotion of Citi financial schemes extremely effectively
• Strategies for new business development

Confidential
(JAIPUR) (DEC 2000 - SEP 2001)

Domain: Sales & Marketing

Role & Responsibilities:

• Managing consumer Durables Dealership network.(Approx 120 dealers)
• Handling dealer grievances and queries.
• Handling collection agencies and controlling delinquency for Jaipur branch.
• Tracking competitor activities and formulating strategies to counter competition.

Confidential
(PAMCO management services Pvt. ltd.)
may 2000 to november 2000
location: jaipur, jodhpur, udaipur, kota, bhilwara, ajmer, alwar.

Domain: Sales & Marketing

Role & Responsibilities:

• Monitoring the sales and administration related jobs in all the seven locations
• Handling consumer durables, two wheelers & auto business.
• Restructuring & supervising different territories
• Recruiting staff. ( sales, collection, credit and operations)
• Involved in sales and planning and formulating various strategies

Achievements

• Reduction in cycle time and AHT through implementing TPS methodology ( Infosys)
• Two processes got COPC standard certified ( Infosys)
• Top sales target achiever in quarterly targets throughout (Citifinancial).
• All India top consumer durable delinquency blaster (Pune Citifinancial).Qualified for a target based trip to Thailand.
• Started Citifinancial branch in Jaipur and headed the branch till its merger with The Associates.