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Customer Service Resume

Riverview, FloridA

OBJECTIVE

To enhance my professional skills in the best possible way for achieving the company's goals.

SUMMARY

  • Bachelor degree with specialization in Economics from Madurai Kamarajar University, India.
  • Technically trained and educated at Zed Careers Computer Training Institute, India.
  • Sql server for Database administration through Hillsborough Community College ,FL

COMPUTER SKILLS

  • Databases: Microsoft Access 2003, 2007
  • Office Applications: Microsoft Excel, Microsoft Word, DOS, FoxPro, Word Star
  • Computer Programing : Visual Basic 5.0, C, C++, Visual Basic 6.0

Visa Status: U.S Citizenship

EXPERIENCE

Confidential, Riverview, Florida June,2011-April,2012 Customer service

  • Maintaining and updating database for Medicare beneficiaries
  • Responsible for incoming calls, and maintain 85% accuracy
  • Responsible for being a team player
  • Utilized Microsoft Word, Excel and Outlook daily

Confidential, Tampa, Florida Feb, 2011-Mar,2011 System-Admin Deploy, Imaging, configure

  • Apply new image for company's new pcs, laptops: Converted operating system from Windows7 to XP
  • Wiping image of pcs, laptops whenever lease is over : Wipe operating system.
  • Used P-touch office utility machine for making labels for New-lease term pcs and laptops
  • Tracking information under the list of New lease-term pcs , Laptop in which department also employees name
  • Tracking list of lease over pcs , laptop.
  • Verify all electronic office utility machines whether functioning well for employee's use.
  • Making report of item code and items of new electronic items something like Pcs, Laptops, blackberry, calculator ,phones ,printing machines & Hardware tools to Manager.
  • Sorting hardware , electronic items and make it available for employees

Confidential, Tampa, Florida Oct,2010 - Jan2011 Office Clerk

  • Sorting mails based on member's request
  • Prepare and make sure size of member's attachments with sorted forms for scanning
  • Also general office duties included such as printing " Date and time" on forms, Sorting labels for scanned forms by various department code number.

Confidential, Brandon, Florida July, 2010-Jan,2011 Customer Service Representative

  • Conducting sales and respond promptly to resolve customer inquiries.
  • Assisted in the development of new policies and procedures.
  • Provided support to the sales team, ensuring all sales and service objectives were met.
  • Responsible for Cash and Credit transactions.

Confidential, Tampa, Florida Excel Developer/Administrative Assistant April, 2009 - June,2010

  • Developed and maintained electronic sheets for New Patients, Doctor's Surgery Schedule, Patient Consultation and Income Allocation through Microsoft Excel and Access.
  • Adding logical calculation through using formulas and linking different spreadsheets.
  • Verify patient balances through Medinet, perform general duties such as data entry, file keeping, printing, scanning, faxing, etc.

Confidential, Indianapolis, Indiana August 2007 - March 2008 General Office Assistant Volunteer

  • Responsible for file keeping, scanning and printing documents for member's information folder.
  • Responsible for Member's inquiries to resolve it.

Confidential, Indianapolis, Indiana April 2007 Test Evaluator

  • Evaluated scores of student's exams in their system.

EDUCATION

  • Bachelors of Arts in Economics
  • Diploma in Computer Applications and Programming
  • Certificate of "Sql server" for Database administration

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