Qualification Summary

• Projects—SDLC support of software development for BSS/OSS service provisioning tools integration into workflow management, supply chain/inventory applications at MCI/. Environments included BPM and SOA governance of automated workflow, training, PMO, implementation, integration UAT & requirements.
• Technologies— Service provider data/voice networks integration management. Annual $50M+ outsourced network management.
• Operations­­­­­­­­­­--- Executive (VP IT, CIO, Director) and stakeholder engagement experience. ITIL based tiered global business and service operations management for EDS managed services and AT&T. Change mgmt, gap analysis, business processes & workflow mgmt.

Employment History

• 2004 to 2010 Sapphire & Kelly Mitchell Consulting Confidential,

Integration Network Mgr and Network Service\\Support Mgr

• 2000 to 2009 MCI/ Confidential,

Business Analyst-Implementation Manager (‘2007-2009’)
EDS Managed Services Engineer (2000-2004)

Employment Details

Consultant (2004-2010) Confidential,

• Achieved key milestones of TQM goals and improved service level agreements (SLA) targets of services by identifying, leveraging and tracking areas of improvement within business processes, technical services and automations for AT&T enhanced transport systems (i.e. IP,MPLS,TDM). I
• Performed impact and gap analysis, coordinated the allocation of technology supply chain resources (LEC, OEM and outsourced vendors), managing client/stakeholder escalation engagements, workflow management processes, activities of Tiered 1, 2 and 3 teams, ensuring best practices to manage change controls (moves, adds, changes), and inventory records management.
• Managed client partner/supplier relationships of network services, pre-sales requirements and post sales technical support of global Fortune 500 networks in a client-facing service oriented program management model for business client services, technical service management and process management.

2007 to 2009 MCI/
Consultant (CCSI 2007-2009) Confidential,

• I supported Verizon Project Leaders, PMO and multiple line of business stakeholders as a consultant for operations and service delivery business transformation efforts of network tools and business processes (databases for marketing, CRM, ERP, supply chain, sales ) during SOA integration for enterprise network provisioning, billing and inventory management systems that used Oracle weblogic components for automated workflow.
• Responsibilities included developing use cases for automation, providing OSS integration UAT testing in HP (Mecury) Test Director, determining gap analysis, overseeing defect and process mgmt., supporting network and application deployment, building As-is and To-be process designs. I interfaced with multiple LOB stakeholders, operations and I.T. management along with capacity management and application developers for joint analysis & design reviews.

MCI Employee (2000-2004): Confidential,As an on-site EDS headquarters I.T. business solutions partner for MCI/, I performed business process management for managed services, client I.T. partner/supplier relationship, pre-sales and post sales support for EDS clients network services, change management and EDS client engagements.

• Achieved key SLA milestones and improved service level agreement (SLA) targets of network services while implementing IT, CRM and business process management compliances during data center migrations as an on-site EDS I.T. business partner for client network infrastructure management.
• Identified and tracked areas of process improvements, gap analysis, managed workflow delivery processes and utilized I.T. best practices in an ITIL/CMMI environment to assess, coordinate, schedule and direct the allocation of technical supply chain resources (LEC, OEM, vendors, Tiered 1, 2 and 3) and functional resources for system, network recovery and managed services systems.

Education, Technical Skills, & Training
Operating Systems: Windows NT/98/2000 and Basic UNIX
Management and Analysis Environments: SOA, BPM, TQM, ITIL, eTOM and ISO. Business and Functional Requirements, gap analysis, Systems Engineering (SOW, M&P), SDLC, UAT & Deployment, Compliance, Business Process Integration and Management, Integrated Delivery Solutions, Network & Software Migrations, Sales ordering workflow automation.
Business Intelligence and Reporting Tools: Quality Center, SharePoint, Remedy ITSM Change Management/Service Management Suite, Excel, Access, Lotus Notes
Technical Writing: PowerPoint, HTML editors, Visio, Dreamweaver, MS Word, Excel
Software, Database & Server: CRM and ERP (PeopleSoft, Oracle, Siebel), basic SVN for source code control in MySQL server database, knowledge of VPS and dedicated server hosting
Networking: Broadband, Ethernet, Cisco router Hardware & Software config. mgmt., Alcatel-Lucent, Fujitsu, Tellabs, Ericsson AXE, Nortel DMS, Lucent 5ESS,Openview,Cisco Works, ETMS, Remote Testing, Digital Media / Home network, Voice/Data networks, TCP/IP, LAN/WAN networks, IP VPN over MPLS, DSL, ATM, Frame Relay, ISDN,DS-0,DS-1,T-3, Optical circuits, SONET,OSP, Telecom OSS, AOTS,TIRKS,WFA,SORD