PROFESSIONAL ASSIGNMENT

Confidential, 2010-Present

Owner IT Consulting Company

• Windows NT Administration – Basic administration of Active Directory Domains (2003/2008)WINS, DHCP, DNS
• LAN/WAN Configuration and Management, Wireless Networks and Point to Point Solutions
• Active Directory Domain Management for Small Businesses
• Exchange Management – Installation Configuration and Management
• IT Project Management – All types of IT related projects.

Account Technical Lead

• Technical leader for a Leveraged Operations Team. Led a team of subject matter experts (Windows, Linux, SAP, SQL, Backup, SAN, LAN/WAN Network) for HP customers.
• Presented performance data to C-Level executives on a quarterly basis.
• Recommended to customers new products and services. Increased sales to existing customers.
• Led a technical team of 15 people to implement new processes and products for customers. Coordinated the configuration and implementation of SAP environments.
• Used statistical control charts to monitor enterprise server environments.
• Led the Windows team that developed the Next Generation Data Centers (NGDC) for HP. The new datacenters used high density solutions which included HP Blade Servers and VMware ESX along with cluster configurations.
• Consolidated 185 datacenters down to 6. This included building the new environment and coordinating the moving of applications and services associated with the old datacenters.
• Developed processes for the HPIT team to place new servers in their datacenters. Responsible for analyzing the current processes in place then develop new processes to streamline the installation of new servers. This resulted in a reduction of time to put a server into production from 3 weeks to 2 days.
• Led a team of 5 people for the Windows 2000 project to ensure servers remained on line at the turn of the century. We monitored our internal systems for possible problems through the night and worked with the SAP application team to ensure data integrity.
• Formal training in C++, Java, COBOL, HTML, MySQL, Basic, Fortran, and Pascal
• Provided leadership to a problem customer and turned their opinion around which increased revenue for HP for this particular customer
• Experience providing stable platforms for SAP, Oracle, and Microsoft SQL environments
• Led Disaster Recovery Drills. Completely rebuilt existing server environment at a remote location and restored customer data to point of disaster declaration.
• Managed ITIL processes – Change Management, Configuration Management, Problem Management, Incident Management
• Experience with VM Ware and HP Blades. The NGDC for HP contained only high density servers using blades and VMware. The project resulted in the building of thousands of virtual machines.
• Expert in Microsoft clustering technologies. I have found a problem with Microsoft Clustering that resulted in change in a Microsoft Technet Article.

• Set up the company’s web and database servers
• Maintained LAN and WAN links at 14 locations throughout the United States
• Developed the company’s IT structure for the College Station Texas location which included the layout of the LAN and fiber optic network along with the type and configuration of the datacenter infrastructure
• Provided desktop support (repair, maintenance, installation, and inventory) of all hardware and software for a company of over 1200 end users
• Determined the company’s hardware and software requirements
• Developed the IT budget for the College Station location
• Responsible for maintaining the ROLM phone system for the company
• Supported 25 field service engineers with their technical issues regarding PC’s, Laptops, Handhelds, and network connectivity
• Maintained and migrated the corporate email system from Da Vinci to Microsoft Mail and then to Exchange

• Responsible for supervising the day to day operations of the receiving department and depot repair.
• Developed and supervised a team of national operation technicians and one supervisor to process hardware warranty claims.
• Ensured that all replacement parts were shipped to customers and that all repair parts received were tested and returned to the vendor for repair or replacement.
• Provided statistical reports to the Vice-President of Technical Services monitoring product failure
• Monitored the progress of products placed in physical inventory and assisted the accounting department in the company semi-annual physical inventory
• Ordered, configured, and distributed all internal hardware purchases
• Supervised 3 employees
• Created what is now the software duplication area for the company
• Served on a TQM project to change the Employee Performance Review Process

Confidential, 1976-1983

Interior Communications Electrician – First Class (E-6)

• Certified to monitor, repair, and maintain non-nuclear electromechanical systems onboard submarines
• Categories included telephones, announcing systems, alarms and warning systems, shipboard atmosphere equipment, and all remote-indicating devices.
• I was assigned to a shipyard to complete the building process of Americas second Trident Missile Submarine USS Michigan (SSBN727).
• Responsible for inspecting and testing internal systems for the Navy from the ship builder.
• Responsible for developing and facilitating training programs for my fellow sailors under the supervision of the ships Engineer
• Led a team of sailors as leading petty officer with personnel responsibilities for 4 sailors.
• Achieved submarine watch qualifications as an E5 rating reserved for Chief Petty Officers.

Microsoft Certified Systems Engineer (MCSE) Compaq/HP ASE Certified Cisco Network Associate (CCNA)
ITIL Six Sigma Green Belt

Bachelor of Science