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Customer Service Agent Resume

New York, NY

OBJECTIVE: I would love to obtain a position in the Customer Service/Supervisor field that will utilize my skills, training and education.

SUMMARY OF SKILLS:

  • Customer Service at a high volume call center
  • Experience in clerical skills including typing, filing, alphabetizing
  • Experience with Microsoft Word, Office Suite, Power Point, etc.

WORK HISTORY:

Owner/Manager Confidential, In Pre-launch stage

  • Professional Photography Service Bath, NY
  • Order product and edit website
  • Provide examples and gave ideas for improvement
  • Review and edit final photographs that employees submitted
  • Provided guidance to improve quality of photography and skills

Customer Service Agent 2/09-Present Confidential Corning, NY

  • Customer service for Verizon Wireless and converted Alltel customers
  • De-escalating upset callers for myself and other agents receiving supervisor requests
  • Problem solving and conflict resolution
  • Teaching training modules to classes (Approx. 60 agents)
  • Observing agent statistics on calls improving call quality and time management (RTA)
  • Phone interviews with applicants for customer service positions
  • Filing of confidential information regarding applicants and current/past employees

Certified Nurse Assistant 5/08-11/08 Confidential Bath, NY

  • Assisted with Activities of Daily Living for residents living in a long term care facility
  • Helped serve & feed meals
  • Provided safety through the use of personal alarms, side rails when needed, etc.
  • Assisted with proper hygiene & cleanliness

Home Health Care 4/08-5/08 Confidential Hornell, NY Hornell, NY

  • Provided care for residents in their homes
  • Traveled to residents homes to assist with Activities of Daily Living
  • Grocery/Personal Item shopping
  • Cleaning, helping with any needs that a resident required

EDUCATION:

Classes toward Associate Degree, Education

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