Customer Service Representative Resume Maryland - Hire IT People

SUMMARY:

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Proven ability to establish rapport with clients and exceed sales quotas.
Reliable and driven, with strong time management and priortization abilities.

SKILLS SUMMARY:

WORK EXPERINCES:

Confidential, Maryland

Customer Service Representative

Responsibilites:

Reaching out to clients to obtain necessary signatures on documents with incomplete and/or missing signatures
Ensure that all clients’ issues have efficient resolution by acting as liaison between other bank departments when necessary.
Provided support to clients regarding account related maintenance such as: funds transfers, automatic funds transfers (AFTs), stop payments, inquiries about bank deposit products and service charges, inquiries about ATM and debit card usage and limits, inquiries about checking and savings accounts transactions, inquiries about funds availability, and check verification requests by third parties.
Performed routine services such as check orders and statement printouts.
Reaching out to clients in order to notify them of debit card and/or check orders that are ready to be picked up at the branch
Cross-sell bank products and services based on customer needs in accordance with the banks’ policies and procedures.

Confidential

Receptionist/Executive Administrative Assistant

Responsibilites:

Answered and directed phone calls to the appropriate office
Served as central contact point within the education board for information relating to human resources, office policies and procedures, archives reports, filing system and other general administrative details.
Management of office calendar which includes scheduling and rescheduling of meetings, appointments for office executives.
Responsible for efficient documentation and filing system.
Coordination of company events such as travel arrangements for in state and out of state training and conferences.
Maintained strict confidentiality of the company documents
Followed the set Standard operating procedure of the education board
Provided support to the Human Resources department during recruitment processes
Supervised other clerical staffs as needed and also served as a mentor to incoming clerical staffs.
Preparation of annual budget and update of expenditure on a weekly basis
Prepared detailed report on each project done by the Board.
Updated the social media pages for the Board on a daily basis.
Responded appropriately to emails and mails sent to the Board Office.