Customer Service Resume Tuxedo Park, NY - Hire IT People

EXPERIENCE

Marketing

Set up, laid out, tested, and executed email promotions/subscriber newsletters
Analyzed e-mail blast results to understand subscriber purchasing behaviors through open rates, click rates, bounce rates, conversion rates, number of orders, deliverability, and unsubscribe rates
Designed and maintained web content and product pages
Preserved subscriber e-mail lists in vendor database
Created promotion codes and affiliates for various product promotions
Reported campaign results by collecting, consolidating, analyzing, and summarizing data
Facilitated and moderated web conferencing
Implemented SEO optimization for company website
Created and maintained the computer databases for purchasing, inventory, and POS systems
Headed direct marketing and advertising campaigns to expand customer base

Customer Service

Maintained relationships with customers by fulfilling their requests and troubleshooting any problems they were experiencing
Took customer orders and created invoices
Experienced in both outside and inside sales
Set pricing in database based off purchasing and cost of inventory
Maintained relationships with vendors
Handled purchasing and inventory management
Communicated with debtors by telephone and approved written correspondence to attempt to bring resolution to unpaid accounts
Provided thorough, efficient, and accurate account updates on computer files for each call made or received
Demonstrated effective skip tracing techniques by locating debtor contact information
Counseled delinquent account debtors to assist in finding funds to meet debt obligations

Administrative

Executed filing, faxing, copying, photocopying and e-mail correspondence
Handled accounts payable and accounts receivable
Planned and administered C-level Executives schedules, including all meetings, travel, and overall calendar
Possessed excellent organizational skills to meet deadlines and goals, and to handle multiple tasks and interruptions
Assisted in banking and bookkeeping for various business entities
Managed day-to-day activities in an office atmosphere

SKILLS

Proficient in the use of Microsoft Office software including Word, Excel, PowerPoint, and Outlook.
Knowledge of Quest, Peachtree Premium Accounting, Ektron Content Management System, Able and Collection Resource System software.
Familiarity of web site maintenance and HTML using Dreamweaver software.
Knowledge, understanding, and compliance with all applicable Federal, State, and Local laws and regulations that regulate the collection industry
Fulfilled both leadership and subordinate roles in both the classroom and workplace.
Demonstrated responsibility, the ability to multi-task, time management, and organization by successfully putting myself through school part-time, while working full-time.
Ability to speak and understand intermediate Spanish.

POSITIONS

Collection Agent (3/2012-Present)
Confidential, Ramsey, N.J.

Food & Beverage Purchaser - Yankee Stadium (12/2008-4/2009)
Confidential, Bronx, N.Y.

Internet Marketing Associate (6/2007-7/2008)
Confidential, Ramsey, N.J.

Assistant Office Manager/Administrative Assistant (10/2002 - 6/2007)
Confidential, Poughkeepsie, N.Y.

Store Manager (2/1999 - 10/2004)
Confidential, Poughkeepsie, N.Y.

EDUCATION

A.A.C.S.B. Accredited School of Management
Bachelor of Science
Major: Business Administration
Concentration: Marketing

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Customer Service Resume

Tuxedo Park, NY

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