Call Center Representative Resume Richmond, Va - Hire IT People

0bjective:To obtain a challenging position where I can utilize my communication and customer service skills. Also find a job with financial security.

Experience:

Provided customer service for Medicare insurance, hospitals and prescription drug plans.
Experience with collecting past due accounts.
Assisted users with credit accounts.
Experience with resolving problems for customers also escalating calls when needed.
Provide great customer service and collections for inbound and outbound customers.
Experience with assisting customers varies problems, late payment, and recover payments.
Assisting seniors with everyday living such as light housekeeping, meals, taking their medicine and all other daily activities.
Assisting lead teachers with children ages 0-12 years old.

Skills:

Windows 00-2011 and Vista, Microsoft Office Suite and MAC.
Proficient in Data Entry, Excel , Word and Power Point.
Lending Portal, PLX, Fidelity, Internet Explorer, LOB Functions.
Also familiar with smart new up-to-date devices.

Education:
Graduate/Advance Studies
2yrs/Business Management/ Human Relations
Customer Service Representative Training
Personal Care Aide Training

Certification:
First Aid & CPR
Personal Care Aide
Customer Service Representative

Volunteer:
Sister Rising Mentoring Program 2009
FCCLA- Administrative Task 2008
Step team- Instructor 2007

Job Experience:

Confidential, Call Center Representative 2008 1yr.
Answered inbound calls regarding credit card accounts within set standards.
Assisted customers with repayment plans to make accounts active.
Provided assistance with accounts for new customers, existing clients.
Handles inbound service calls from clients, while looking for sale referral opportunities for personal banking products and services.

Confidential, Customer Service Representative Temp Tier 1 Gen Med Part B 2009,6months
Took inbound calls using NGB Systems.
Assisted customers and providers with general information regarding various insurance plans.
Informed beneficiaries of required documentation for Medicare insurance.
Provided details regarding insurance to hospitals and various providers.
Assisted customer providers and beneficiary information about their medical prescription plans.

Confidential, Event Coordinator 2009 1yr
Setup meetings with various vendors and companies.
Provide desire information to new and previous clients.
Coordinate caters the day of event.
Assist with setup and breakdown of the event.
Make sure vendors have proper invoices and customer needs.
Also make sure clients have all things in order.

Confidential, 2010-present
Care Med , Personal Care Aide 2012-present
Assist seniors with their everyday living.
Help clients remember appointments, medication times, checking mail, and also recreational activities.
Working with clients that have Dementia , Alzheimer\'s ,Diabetes, Arthritis and chronic back pain.
Stand by assist with ambulation & walker transfer.

Confidential, Retail Sales 2012-present Part time Volunteer (Clothing )

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Call Center Representative Resume

Richmond, VA

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