Customer Service Rep Resume Charlotte, NC - Hire IT People

objective Seeking a position that utilizes acquired experience and skills with the opportunity for advancement

PROFILE

Experienced professional with mortgage/banking/collections/customer service background
Excellent leadership, communication and training skills
Works well individually or in a team and with diverse populations
Dependable, task oriented, willing to take on new challenges
Strong process improvement and problem solving skills

Experience

Confidential, Charlotte, NC

Medical Billing Intern

Confidential, Charlotte, NC

Customer Service Rep II

Assisted On Star subscribers in routing destinations, roadside assistance & emergency services;

Distributed payroll to staff; Also assist ed with upgrade package and well as purchasing minutes for the phone system.

Confidential, Fort Mill, SC

Etalk Admin/Team Lead Qrt Quality Review Team

Listened and scored team members for accurate information in order to provide homeowner with best possible option in order to retain their property; reported trends and potential risks to management in accordance with OCC regulation; served as E - Talk Administrator for the Carolina Campus.

Confidential, Charlotte, NC

Representative 2/Lead

Assisted homeowners with Customer Service issues such as payments, histories, escrow issues, etc.; also handled escalated calls from homeowners, researched and resolved problems.

Confidential, Charlotte, NC

ContractAccounts Payable

Confidential, Charlotte, NC

Accounting Clerk (part-time) 8

Balanced and sorted sales receipts for various departments.

Confidential, Charlotte, NC

Accountant Specialist I 6

Researched and resolved debit and customer disputes from debit card transactions; duties also included oral and written correspondence to customers for each transaction.

Confidential, Charlotte, NC

Accounts Research Control Clerk 2

(Progressed from the following positions: Float Control Clerk, Reconciling Clerk, Distribution Clerk II, Bank Technician Operator, Proof Operator)

Researched and monitored corporate accountants for funds availability; researched and balanced entries for personal and corporate accounts - data entry of checks and deposits of CRT; balanced, processed and cleared accounts; processed and balanced cash letters for distribution to other cities; prepared checks for shipping; maintain ed check delivery; processed items and balanced deposits; operated bank technician machine and IBM 803 sort machine for corporate and individual accounts

TecHNICALSKILLS

Microsoft Word, Excel, PowerPoint, 10-Key, Data Entry

References Furnished Upon Request

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Customer Service Rep Resume

Charlotte, NC

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