Work Experience

Confidential - Wholesale Bank Credit Services (Credit Services Specialist IV)
Responds to incoming telephone calls, as well as emails and servicing request.
Perform maintenance on commercial accounts. Update the customer information in Compass using automated system. Explain to customers and branch representatives information pertaining to the customers account Examples of maintenance on accounts - setting up Automatic payments, address changes, waiving late fees, prepare payoff letters, etc… Work Commercial Loan Error Reports for all banks. Perform the necessary transactions to clear the errors from the reports. Receive incoming mail,sort and distribute mail. Apply payments to customers accounts. Also problem solve in regards to payments applied to incorrect accounts. Reverse & reapply payments to the correct accounts, write general ledger tickets to balance debits and credits and batch work Research overpayments to determine if customer is due a refund, if so type cashier checks and send them to the customer by mail. Submit customer loan payments online to be processed .Research checks customers send in incomplete to find the necessary information to process the payments. Backup team leader when needed. Separate & distribute the reports to coworkers, and train new employees.
Use of Excel, Word, Access, Outlook, Image Link, Compass, Lnax, Crf, Mops, Internet, typewriter and check machine.
05-04 to 08-31-2009 Company downsized, Laid off

Confidential- Temping thru Manpower ( Consumer Loan Document Specialist )
Prepare Consumer Lending Lines of Credit and Loans to be sent to the branches for customers
Signatures. Process 15 lines or loans a day with 98% accuracy rate. Use of Compass
03-04 to 05-04

Confidential (Support Services Specialist)
Provide support in the loan solutions department. Responsibilities include
Print loan applications, credit reports, appraisal, flood information, as well as prepare the files for the HSS ( Loan officer). Supported the Loan officer by pulling necessary documents needed for the loan. Made a variety of phone calls to verify property taxes, and home owners insurance. Prepare loan applications to be signed by sorting the documents, arranging them in order and Highlighting and flagging areas for the customer and notary to sign. Mail packages. Use of automated system
Use of the LPS system, Excel, and Home Focus
06-03 to 01-04 Company downsized, Laid off

Temporary Agency: Confidential
Assignment, The Department of Education. ( Administrative and Office Specialist III )
Provides Administrative support to the staff of Secondary Instruction, which consist of five people. Perform multiple tasks simultaneously. Responsibilities include typing letters, memos and other documents, prepare excel applications, , use of automated systems edit documents to be presented to the Board of Education. Also research, gather and analyze information to create PowerPoint reports, Spreadsheets and other reports. Prepare Power Point presentations for meetings. Maintain filing system manually and electronically, receive and distribute incoming mail as well as ordering supplies. Responds to internal & external inquiries, routing incoming phone calls to the correct dept or extension as well as taking messages for upper management. Have good customer service skills, of data entry and ten-key by touch, flexible, organized, and prioritize well. Maintain a positive attitude and have a good working relationship with co-workers. Hardworking
Use of MS Windows, MS Word, MS Excel, PowerPoint, FileMaker Pro, Access and GroupWise and Netscape 6.2.
09-02 to 06-03 Received a full time position back with Bank of America

Confidential - Richmond Business Lending Department. ( Administrative Specialist )
Provides Administrative support to eight Commercial Loan Approval officers. Perform multiple tasks simultaneously. Prepare and edit commitment and decline letters for commercial loans up to $4,000,000.00. Receive and relay messages for upper management. Great customer service skills. Responds to written inquiries, make phone calls researching information necessary to complete the loan. Meet deadlines, work well independently needs little or no supervision. Communicate well on all levels (co-workers, customers, branch officers, portfolio team, commercial loan officers and upper management). Perform additional administrative duties such as maintain filing system, faxing, copying, data entry and ten-key etc. Also provide help in other areas of the department when needed. Speak to visiting tour groups sharing the process of a commercial loan and the different phases it passes through. Adaptable to change, flexible and work well under pressure.
Use of MS Windows, MS Word, MS Excel, Lotus Notes and Desktop Automated System
8-00 to 12-01 Company Downsized, Laid off

Confidential - Richmond Business Lending Dept. ( Application Coordinator )
Provide administrative support to all Commercial Loan Approval officers (fifteen people) within the department. Prepare application by entering loan information into the desktop automated system. Input the customer's total amount of deposits and repayment amounts into desktop. Pull credit scores on the business, consumer and guarantor(s). Determine if score is accurate, also screen for early score decline. Use of Spreadsheet to calculate total business and total corporate amounts. Use of Merlin computer to retrieve commercial loan amount information from AFS system. Communicate well on all levels (co-workers branch officers, commercial loan officers, and upper management). Make phone calls to gather incomplete information needed to complete loan application. Make sure loan sure loan application is complete and presentable before submitting to Commercial Loan Officers. Speak to visiting tour groups sharing the process of a commercial loan and the different phases it passes through. Adaptable to change, flexible and work well under pressure.
Use of Internet Explorer, MS Windows, MS Word, MS Excel, Desktop Automated System, Lotus Notes, the Merlin Computer and Equifax machine. Promoted to a higher position
11-99 to 8-00

Confidential - Richmond Data Integrity Dept. ( Support Specialist II )
Responsible for providing customer service to internal and/or external
customers. Perform customer maintenance on customer's records in response to written inquiries. Problem-solve and trouble shoot integrity problems encountered on Model Boss. Support state conversions / bank acquisitions. Use of data entry and ten-key on a PC. Relied upon to meet deadlines. Have a strong working relationship with my co-workers and work harmoniously and effectively with others. Exercise great math skills.
Use of Computer Terminal. Secured a higher position within the company
11-98 to 11-99

Soft Ware
ACCESS, IMAGE LINK, COMPASS, LNAX, CRF, MOPS, MS WORD, MS EXCEL, MS POWERPOINT, FILEMAKER PRO, ACCESS, NETSCAPE 6.2, GROUPWISE, LOTUS NOTES, WINDOWS, DESKTOP, MERLIN, MODEL BOSS, MS DOS, AFS, PIMS/CRMS,

Education

Course Title, Principles and Practices of Real Estate
Computer Information Systems