Support Engineer Resume

SUMMARY:

Fifteen years’ experience in administering local and wide area networks
Energetic, enthusiastic, dedicated professional
Willing to learn, work hard, and expand current levels
Team player with excellent communications skills
Organized and efficient project leader
Excellent organizational, customer service, and troubleshooting skills

TECHNICAL SKILL:

Communications:

Skilled technical writer, able to interpret complex technical instruction and communicate specialized information to both technical and non - technical reader.
Effective verbal communicator and confident working with all levels of the organization. Able to generate and build excitement and enthusiasm for new ideas and technology, anticipation and understanding of the natural resistance to change that may occur in the organization.

Project management:

Able to oversee all facets of project management from the organization of the optimum project team to successful implementation. Able to identify necessary resources, both internal and external to the organization and apply them effectively keeping all aspects of the project on schedule.

Network Applications:

Ten years of progressive experience supporting network operating systems and application including; G-Admin, Microsoft Windows 10, MS Sever 12/16, MS Exchange 10/O365 Admin, Sonicwall Firewall/VPN/Router, WDS Server, LANDESK, Casper(JAMF), and MS SCCM. Virtualization Using VMWare 5.5/6 Citrix access GW, MS RDS 2008/12 Server, and RDP/Citrix clients and Remote App services.

PC-based MS Windows Apps:

Extensive experience using, supporting, and managing all levels of Microsoft OS platforms including MS-dos through Windows 10. Manage and support corporate standard software applications including; Configuration Manager, MS Office 97- Office 365, MS-Project, MS Visio, MS Outlook, MSIE 11,Chrome, Citrix client, Okta/Logmein-SSO, VPN client software, and Secure FTP, Airwatch/Intune MDM.

Apple/Mac based apps:

Extensive experience using, supporting, and managing all levels of the MAC OS10 Sierra/IOS 10 for IPad/IPhone, manage corporate standard software applications including, MAC Server, Remote Desktop/CoRD, Time Machine, Adobe Creative Cloud, Mail, MS Outlook, MS Office 365(MAC).

Hardware:

Proficient working knowledge of a wide range of hardware platforms including: Cisco firewalls, routers, switches, and Dell/HP/IBM servers.
Familiar with SLAs, refresh cycles of desktop equipment, and Cisco/Avaya/Shoretel IP systems.

EXPERIENCE:

Confidential

San Francisco, CA

Support Engineer

Responsibilites:

Support daily operation in 50/50 MAC/PC environment. Box, AD, and G-admin environment with 300 user base. Box.com and Google suite, Okta SSO, Cisco VPN, Office 365 admin, Office for MAC, Creative Cloud

Confidential

San Francisco, CA

Network Engineer

Responsibilites:

Upgraded all 2K3 server infrastructure to Server 2012(VMWare 5.5), Implement/Maintain Cisco Meraki wireless infrastructure, complete security assessment and remediation to clear security audit, conduct training for IT team and internal users, maintain/upgrade Shoretel telephony system, Audit AD/GPO infrastructure to best practice, install new cisco switch/Palo Alto FW infrastructure, audit SolarWinds system to in corporate new system monitoring, and recommend to SVP of IT all system implementation/upgrades to maintain compliance

Confidential

San Francisco, CA

Office Computer Support Engineer

Responsibilites:

Level 1 office support; install new PCs and network equipment for new offices, SCCM Admin, User Admin, Cisco Call Manager telephony Admin, and direct CEO/C-Suite support

Confidential

Yountville, CA

Responsibilites:

Contract position to assist in office support, Avaya telephony support, imaging PCs/MACs, and VMWare 5.5 support

Confidential

Computer Support Engineer

San Francisco, CA

Responsibilites:

Installed and setup 2011 SBS server and client PCs
Setup A/V systems for automated in-class instruction

Confidential

St Helena, CA

Technical Consultant

Responsibilites:

Maintained both corporate back-bone networking as well as client/server application platforms using the TCP/IP protocol in a Microsoft 2K/2K3/2K8 environment

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