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Contract Courier Resume

4.00/5 (Submit Your Rating)

Atlanta, GA

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SUMMARY:

  • Dedicated, personable and entrepreneurial - driven professional offering an exceptional blend of expertise in areas of People Management, Vendor Management, and Process Enhancement.
  • Possesses outstanding multi-tasking and prioritization skills; gracefully balances continuous and competing demands.
  • Highly versatile and resourceful - quickly adapts to new roles, responsibilities, and environments.

PROFESSIONAL EXPERIENCE:

Confidential - ATLANTA, GA

Contract Courier

Responsibilities:

  • Responsible for safe deliveries of customer orders.
  • Route mapping to ensure timely deliveries.
  • Time management to effectively make deliveries throughout day.

Confidential - ATLANTA, GA

QA Team Lead

  • Responsible for the overall quality of assigned insurance applications.
  • Process new client insurance enrollments.
  • Update system with changes to existing plans.
  • Log cases in SalesForce and escalate if necessary.
  • Account, billing, and system testing; AE testing.
  • Client and government escalations.
  • Train and manage small escalation team.

Confidential - AUSTIN, TX

Chat-Technical Support Representative

Responsibilities:
  • Delivered service and support in a wide variety of areas via chat and phone.
  • Diagnosed and resolved technical hardware and software issues.
  • Identified and escalated support issues based on client specifications.
  • Create and update wiki knowledge base articles for clients and users.

Confidential  - Austin, tx

Senior Account Support Manager

Responsibilities:
  • Responded to customer inquiries and questions via chat and phone.
  • Answered inquiries and question related to technical issues, account questions, and product information.
  • Responsible for creating and maintaining Wiki knowledge database.
  • Actively involved in training of new employees and evaluation of training material.

Confidential — AUSTIN, TX

Manager, Tier 3 Support Operations

Responsibilities:
  • Responsible for a team of 20 support techs and 3 supervisors.
  • Managed team numbers by keeping a database of qualified level 3 support techs.
  • Improved Customer Service by continually evaluating and creating policies and procedures centered on the total customer experience.
  • Responsible for escalation records from the BBB and Corporate.
  • Maintained vendor relationships.
  • Managed the training and recruiting of call center staff.

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