OIS Support/ConsultantÂ Resume Atlanta, GA - Hire IT People

PROFESSIONAL EXPERIENCE:

OIS Support/Consultant

Confidential

Atlanta, GA

Roles:

Member of a 2nd level support team in charge of providing support and resolutions to escalated cases for Confidential's Oncology suite of applications such as Confidential.
Assisting domestic and international customers, including USA, Puerto Rico, Mexico and South America.
Provided excellent service to our Field Service Engineers and installer s team, helping them with installation, configuration and troubleshooting of Radiation Therapy equipment.
Expertise with MOSAIQ, DICOM, NAMER with Elekta Linear Accelerators such as: Agility, Synergy, Versa HD, Leksell Gamma Knife Perfextion. Installation, configuration for MOSAIQ Oncology Software for third party LINAC s vendors such as: Varian 4D and True Beam, Siemens Corehence/Mevatron, Accuray s Cyberknife, Tomo Theraphy and including Proton machines: IBA, Nucletron, Mevion. Providing excellent support services for a variety of System Software including but not limited to: Windows 2008 R2, Windows 2012 R2, Microsoft SQL Server 2008 R2/2012 R2. SQL skills: Backup/ Restore, SQL Scripts (queries/updates/delete/Store Procedures), SQL Server Jobs maintenance and configuration and performance.
Experience with Analytiq reporting services. Troubleshooting issues with communication, networks, Firewalls, CLOUD soCT, CBCT, 2D images, DICOM import/export.
Executed many server migrations projects working in conjunction with the client s IT team for MOSAIQ servers.

Sr. QA Test Analyst

Confidential

Alpharetta, GA

Roles:

Foreign Exchange Products (spots, swaps, forwards, options etc) Providing production support for Front and Back Office at the trading floor (traders and marketers).
Monitoring all JMX component servers and corresponding M - beans for 15 different applications including all FX trade feeds, direct deals and external deals from Deal Hub and multiple sources.
Monitoring all FX rates including EBS, Reuters, Wachovia, Wells Fargo, Deutsche Escalation point between the trading floor and technology group regarding defects and enhancements. Familiar with system of records called OPICS from MYSYS in a SYBASE DBMS environment.
Experienced with T-SQL Sybase and MS SQL Server environment for OPICS and Oracle 10G for IACH Familiar with J2EE and component based architecture such as JMX, SOA and Web services. Maintaining and updating all XML property files for all FX Applications in Production.
In charge of validating software releases for FXOL, OPICS, Buffet, CURE, DealHub and Online FX.

QA Test Analyst

Confidential

Charlotte, NC

Roles:

Part of a technical team for testing BA Direct applications. (E - commerce/treasury Internet Applications) dentified potential software defects and scheduled their fixes for deployment using Peregrine and IBM rational Tools (4C and DERS) Escalation point for production issues concerning Information Reporting and Online Statements.
QA testing for software deployments in multiple environments from Development to Production.
QA tools used: Quality Center, QA methodologies used: Black Box and White Box Testing for different types of test cases: Unit testing, Integration testing, system testing and regression testing.

Technical Consultant

Confidential

Charlotte, NC

Roles:

Part of an escalation (Tier II) team for BA Direct Technical Support Team. Serve as a technical resource for Network and Internet related issues.
(Connectivity) Webmaster for BA Direct Technical Support a BofA intranet site created with SharePoint 2007 for support documentation purposes.
Provided solutions for Large Corporate customers experiencing compatibility issues with BA Direct. (Operating systems, browsers, certificates and Networks conflicts).

Technical Production Support

Confidential

Charlotte, NC

Roles:

Provided 2nd level production support for backend systems for BA Direct Applications
Receipts Online, Images, Positive Pay, FXWD (Treasury Services) Researched, wrote, and edited technical documentation for these applications.