PROFESSIONAL PROFILE

Versatile, people-oriented contract manager and team builder with proven success in both corporate and non-profit environments. Major strengths include program development, quality improvement, and customer service. Significant skills include project management, team building, training, analysis and problem solving. Also experienced in computer operations and human relations. Effective leader with unique ability to develop and motivate teams and achieve business objectives in a variety of environments. A professional who draws on a broad base of experience and knowledge to provide creative solutions to complex problems.

AREAS OF EXPERTISE / QUALIFICATIONS

Relationship and team building | Effective communication
Work process development and improvement | Performance management
Technical presentations | Recruiting

HIGHLIGHTS OF EXPERIENCE

• Managed 34 fulltime employees to fulfill the companies' daily objectives.
• Administered monthly / yearly mandated training to multiple departments.
• Devised "Employee training and Development" program
• Experienced in building strategic relationships within the public sector.

EMPLOYMENT HISTORY

Confidential, Bloomfield, CT 1990 - 2010
Modernization Sales Analyst 2007 - 2010

• Scheduled, expedited and provided technical elevator control system assistance to field personnel, which included ordering extra miscellaneous materials, adjusting quantities and specific delivery dates, times and locations, and providing engineering expertise and final cost close out procedures.
• Served specifically as a contract manager handling elevator control systems ranging in cost from $9k up to millions in revenue that would span years into the construction phase. Acquiring this type of knowledge provided the drive to multi-task and be self-educated in the field of elevators. Through this extensive knowledge, call back volume was decreased by not having to transfer calls or wait for additional technical assistance, therefore providing quick concise information to customers.
• Served as a United Way chair for OTIS (Day of Caring). Organized and provided 15 non-profit organizations with over 200 employees. Volunteer projects in and around the greater Hartford area ranged from painting interiors and exteriors at halfway houses, major landscaping design projects to painting wooden cut outs to signify the survivors of domestic abuse. Employees recognized for giving their best during less than favorable working conditions.
• Served as Chairman of the OTIS social committee. Organized special events for the Bloomfield campus including take your child to work day, (set up tours and activities for 100 kids), summer picnic, (drafted invitations and worked with outside vendors to organize events at special location for over 300 friends and families), Holiday Party (drafted invitations, purchased promotional items and raffle prizes and worked with outside vendor to schedule & accommodate 200 people for holiday party).

Modernization Coordinator: 2001 - 2007

• Expedited scheduled elevator material shipping to job offices throughout the country ensuring that the customer received a 1 time consolidated shipment.
• Maintained a 95% weekly service rate for expedited elevator material to support 326 field offices, including over 500 mechanics and building superintendants within the US.
• Developed processes that increased workflow to specific areas, material planning process / MIT-merge in transit; worked with tech support to develop automated ordering system; and developed 4-way wooden pallet for easier maneuverability into tight spaces.
• Maintained a safe and quality oriented workplace by following the safety rules and regulations (company policies and procedures) resulting in a decrease in workplace accidents over the past 12 years.

Supervisor 1996 - 2001

• Managed 34 fulltime employees, including 5-8 temporary hires to fulfill the daily objectives of the operation, including shipping all material packages ordered for that day, scheduling time off, initiating special awards, material inventory control, team building exercises, and filling vacancies in daily work areas.
• Developed job postings along with new hire training and development program. Played integral part in the recruiting and dismissal of employees.
• Scheduled and participated in monthly safety training, required annual ethics training and certified forklift training for the entire factory.
• Provided support to the in -house customer service team through tracking packages and adjustments to customer orders, ensuring the requests were handled in a timely and orderly fashion, resulting in a positive experience for the customers.

EDUCATION

MS - Organizational Development and Leadership
BS - Business Management
AS - Communications

COMMUNITY INVOLVEMENT

• Received Governor's legislative intern award for interning at CT-N network, Hartford CT; included pre- and post-production and camera work.
• Volunteer - (14years) 4-H Farm; assisted in special events during winter holiday season and Fall Festival
• Volunteer - (15years) Special Olympic Games
• Professional voice over-commercials and videos