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Customer Service Representative Resume

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Beecher, WI

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Work Experience

Customer Service Representative
Confidential, Wisconsin: July 16, 2012-Present

  • Answer inbound customer service calls.
  • Assist members with questions regarding medical claims, benefits, and changes with their insurance.
  • Send out correspondenceincluding HIPAA forms, disenrollment forms, and Explanation of Benefits.

Customer Service Team Leader
Confidential, Neenah, Wisconsin: June 22, 2010-July 9, 2012

  • Customer Service Phone Calls.
  • Responded to email and mail correspondence from customers; responsible for 48 responding within 48 hours.
  • Sold products such including the shake weight, Junonia clothing, and Nuglow skin products.
  • Team Leader responsible for training new employees, coaching and monitoring team members.

Customer Service Representative
Confidential, Wisconsin: December 2009-May 2010
Staffing Company-December 10,2009-February 5, 2010 worked at Alta Resources

  • Handled customer service calls.
  • Data Entry: Entered inventory numbers for products in warehouse and advised if products needed to be re-ordered.
  • Responded to customer emails.

Booking Agent/Administration
Confidential, Carlsbad, CA: April 2008 to November 2009

  • Booked travel arrangements for customers and sent confirmation letters.
  • Customer service.
  • Administrative responsibilities: filed documents, entered checks and sent to vendors, answered and responded to voicemail and faxes.
  • Assisted supervisor with tasks as needed.

Sales Representative
Confidential, Oceanside, CA:November 2005 to April 2006

  • Opened and closedthe store.
  • Sold phones and phone and data plans.
  • Assisted customers in choosing the best phone and plan to meet their needs.
  • Trained new employees.

Data Entry
Confidential, Oshkosh, Wisconsin: September 2002 to June 2003

Data Entry

  • Maintained shipping and receiving inventory.
  • Contacted vendors on their orders such as t-shirts, pens, and notepads.
  • Aide to the Assistant Buyer: helped with tasks for the assistant buyer when needed.

Education

Master's in Human Resource Management
Bachelor's in Business Management

Computer Skills

  • Proficient with Microsoft Office Suite: Microsoft Word, PowerPoint and Excel.
  • Ability to work with multiple screens at one time while meeting needs of customers
  • Type 60 words per minute.

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