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Customer Service Representative Resume

Dearborn, MichigaN

EDUCATION:

Bachelor of Arts, Economics

  • Historian and Tribune, Sigma Chi Fraternity
  • Representative, Intra-Fraternal Council
  • Volunteer, Best Buddies Program and Habitat for Humanity

EXPERIENCE:

Confidential, Dearborn, Michigan Customer Service Representative, September 2008 - Present

  • Educate customers about bank products and sell bank services to existing customers
  • Serve customers by cashing checks, accepting deposits and loan payments, and processing withdrawals
  • Account for the days transactions by balancing currency, coin, and checks in cash drawers
  • Provide excellent customer service to achieve complete customer satisfaction
  • Operate the main vault which includes buying and selling money from the teller line as well as balancing the financial center’s money supply
  • Prepare cash and change for shipment to outside vault

Confidential, Lincoln Park, Michigan Consultative Sales Associate, August 2005 - August 2008

  • Provided excellent customer service to achieve complete customer satisfaction
  • Attained 10-out-of-10 100% satisfaction survey responses from served customers
  • Recruited customers to apply for credit and contributed to reach and exceed department goals
  • Achieved the highest credit applications per opportunity percentage within the department

Confidential, Detroit, Michigan Administrative Assistant, May 2001 - August 2003

  • Analyzed client issues and determined viability of claims
  • Conducted client interviews and prepared cases for intake
  • Prepared legal exhibits for trial
  • Operated switchboard at front desk and directed calls to appropriate personnel

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