Field Office Administrator Resume Laurence Harbor, NJ - Hire IT People

SUMMARY

Results-oriented Administrative Professional with extensive experience in a fast paced, mission critical, customer service environment. Recognized for exceptional accuracy and attention to detail in all administrative aspects. Highly trusted to maintain strict confidentiality regarding staff compensation/commissions, human resources issues, and sensitive business decisions. A key contributor to continual improvement in Customer Satisfaction.

PROFESSIONAL EXPERIENCE

Confidential, Clark, NJ 2005 - 2009
Field Office Administrator
Provided full range of administrative support for (2) District Managers and (27) Customer Support Service Representatives.

Process Electronic Field Service reports (EFSR's) in a timely manner insuring accuracy, while managing the timely submission by Field personnel.
Record Field staff weekly time card entries into SAP ensuring accuracy and on-time reporting.
Responded to heavy volume of customer inquiries regarding standard and large scale Service Support Agreements, scheduling, and service rates by phone or by composing correspondence.
Run reports in SAP, review with District Managers for further action if required.
Prepared/negotiated service support agreements for customer distribution.
Developed and maintained support logs for field staff compliance with business needs and contractual obligations.
Received, processed, and expedited telephone inquires from customers regarding Accounts Receivable.
Established and maintained accurate records, filing, and follow-up systems in accordance with the needs of the local office, corporate headquarters and the FDA.
Trained new hire Service Representatives on administrative procedures and paperwork.

Confidential, Kenilworth, NJ 1999 - 2005
Coordinator / Administrative Assistant
Performed full range of administrative support and Coordinating for the Operations District Manager, Field Engineers and Sales Representatives.

Responsibilities included customer contact, scheduling jobs, and invoicing
Coordinate accounts payable/receivables, open and acknowledge new jobs.
Approve time, issue purchase orders and prepare proposals.
Organize customer/vendor setups, maintain job records and field test reports.
Manage local inventory and ordering of supplies for office staff.
Perform routine postal operations including sorting of mail and shipping/receiving of packages.

Confidential, Kenilworth, NJ 4/99 - 11/99
Administrative Assistant

Assisted in supporting (28) Statisticians.
Coordinate meetings for office staff.
Maintain calendars for accuracy of appointments
Arrange Travel plans for staff.
Manage flow and timely submission of expense reports.
Create Power Point presentations as directed.
Utilize Excel spreadsheets per business needs.
Filling of office documentation and records.
Copying.

EDUCATION / AWARDS

Exceptional Contribution Awards

COMPUTER SKILLS

MS Office (Word, Excel, PowerPoint, Access), OMNI 2000/G5 (contract agreement software), SAP, Lotus Notes 6.5(processing field reports/time cards), Outlook, Jobscope, SSAMS

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Field Office Administrator Resume

Laurence Harbor, NJ

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