Customer Service Representative Resume Dulles, VA - Hire IT People

PROFESSIONAL SUMMARY:

Energetic team player with over 12 years of experience delivering world - class customer service across multiple industries, including tourism and travel, retail, and banking.
Well-versed in resolving customer inquiries, requests, issues, and complaints and experienced in coordinating and supporting overall operations for both large and small organizations.
Eager to lead, serve, and ensure a positive customer experience.

TECHNICAL SKILLS:

Key Skills: Customer Service, Relationship Mgmt., Planning & Coordination, Logistics Mgmt., Office Support, Emergency Planning & Response, Data Entry, Billing and Account Mgmt., Public Speaking, French/English Translation & Interpretation, VIP Services/ Hospitality, In-Flight & Airport Operations, Aircraft Dispatching, Microsoft Office

Languages: French - Proficient (oral and written)

EXPERIENCE:

Customer Service Representative

Confidential, Dulles, VA

Responsibilities:

Coordinate various aircraft services for private and corporate aviation clientele, to include aircraft parking, fueling, maintenance, and hangar storage
Arrange hotel accommodations, car rentals, and catering, and provide customers with transportation via shuttle to/from the airport terminal and local hotels
Respond to billing inquiries and customer requests and provide fast resolution for complaints and/or issues
Apply company security protocols in conducting identification checks for flight crews, passengers, visitors and vendors entering the executive terminal and/or the Air Operations Area
Monitor winds/weather, fuel loads, air traffic, routes, etc., to develop flight plans and dispatch aircrafts and utilize two-way radios to communicate with pilots and ground service personnel

Passenger Service Agent

Confidential, Dulles, VA

Responsibilities:

Managed the check-in process for domestic and international passengers while performing document verification, assuring that each passenger had proper travel documents and/or visas for required international travel.
Assisted customers with reservations, ticketing, itinerary adjustments, baggage handling and processing, and provided arriving passengers with immigrations and customs information
Attended to VIP clientele arriving and departing La Première, providing a personalized experience and exclusive treatment for Confidential ’s first-class customers
Coordinated catering orders, as well as hands-on support for customers with special needs, including passengers with disabilities or unaccompanied minors
Managed integration week for incoming interns, providing them with onboarding information and support (housing, banking, etc.), daily oversight, and on-the-job training
Selected to represent organization at exclusive launch of new La Première cabins and products at international exhibition
Provided interpreter and translator services, ensuring transparent and effective communication in the course of Customs and Boarder Protection passenger interviews and investigations

Welcome Agent

Confidential, Paris, France

Responsibilities:

Proactively engaged with customers to understand their needs and provide appropriate direction and/or assistance
Ensured orderly/controlled passenger flow at check-in and ticketing counters and during boarding and deplaning

Corporate Cabin Crew

Confidential, Lubango, Angola

Responsibilities:

Served as single cabin crew member aboard privately-owned Falcon 2000LX, responsible for the safety, security, and comfort of VIP/high-profile clientele including senior military and high-ranking political figures
Anticipated client needs and applied customer-focused attention to detail in procuring groceries and aircraft supplies, managing catering, and planning various passenger amenities
Executed pre-, post-, and in-flight duties to include inspecting emergency and safety equipment, preparing and serving meals and cleaning

Customer Service Agent

Confidential, Paris, France

Responsibilities:

Processed vehicle rentals and explained lease agreement terms
Provided credit card information and processed applications for new cards according to customer’s credit and recommended limits
Communicated with customers via phone and email and provided after-sales service to ensure customer satisfaction and build long-term customer relationships
Provided customers with knowledgeable solutions for their photo development and printing need

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Customer Service Representative Resume

Dulles, VA

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