Substitute Teacher Resume City of Girard, OH - Hire IT People

SUMMARY

Assume responsibilities and duties of the classroom for grades K thru 12 in the absence of the permanent teacher
Follow outlined lesson plans or create plans in accordance with core curriculum and school policies
Maintain normal classroom routines and discipline procedures using the latest teaching techniques while engaging students and creating a positive learning experience
Assist SAP call center during SAP go - live for US service centers to ensure a smooth implementation
Functional support and training for end-users SAP SD OTC/PP
Analyze, test, maintain and monitor SAP bugs and enhancements using JIRA
Develop, document and revise system design procedures, test procedures, job aides and quality standards
Develop and conduct super-user webinar training

TECHNICAL SKILLS

SDLC,MS SQL 2008,JIRA,XML,HTML,Microsoft Office Suite

WORK EXPERIENCE

Confidential,

City of Girard, OH

Substitute Teacher

Assume responsibilities and duties of the classroom for grades K thru 12 in the absence of the permanent teacher
Follow outlined lesson plans or create plans in accordance with core curriculum and school policies
Maintain normal classroom routines and discipline procedures using the latest teaching techniques while engaging students and creating a positive learning experience

Confidential, Cleveland, OH

Business Analyst

Assist SAP call center during SAP go-live for US service centers to ensure a smooth implementation
Functional support and training for end-users SAP SD OTC/PP
Analyze, test, maintain and monitor SAP bugs and enhancements using JIRA
Develop, document and revise system design procedures, test procedures, job aides and quality standards
Develop and conduct super-user webinar training
Provide staff and users with assistance solving computer related problems such as malfunctions and program problems

Confidential, Solon, OH

Implementation Consultant

Conduct Business Impact Analysis workshops with large retail customers to define and document customer specific requirements for Point-of-Sale software
Product demonstrations for pre and post sales
Analyze centrally developed customer specific databases, screens, documentation and reports to ensure customer requirements are met.
Consult with customer to review hardware and software for customer approval before installation
Configure screens, reports and receipts to meet customer specifications
Conduct end-user training to ensure a smooth transition
Provide customer with go-live and post implementation support

Confidential, Cleveland, OH

SAP HR Business Analyst

Primary Business Analyst on Hire-to-Retire (HR) SAP implementation team from blueprint to go-live
Participate in SAP HR requirement workshops
Gather functional requirements, data collection and validation
Document and define to-be SAP HR mini-master module
Create end-user training documentation and functional job aides
Configuration mapping of SAP tables using defined customer and data requirements
Business process modeling champion for entire AIT SAP project team utilizing ARIS software
Support and train end-users on the HR SAP module
Problem solve and trouble shoot system incidents

Confidential

Support Services and QA Lead

Level 2 support for legacy system and web based applications for over 450 service centers and internal departments
QA lead for front-end GUI interface to legacy order entry application
Design test plans and user scenarios, test scripts and procedures
Test bugs, enhancements and regression testing
Collaborate with internal and external customers to evaluate or diagnose problems and recommended solutions
Assist call center with hardware, software, security, network and procedure issues
Utilize Altiris and JIRA to monitor, track and report bug and enhancement status to management

Confidential

Tactical Project Manager

Develop or update project plans for IT projects including objectives, scope, resources and scheduling following SDLC methodology
Prepare status reports by collecting, analyzing, and summarizing information and trends
Direct and coordinate activities of project personal resources
Monitor and track milestones and deliverables for multiple projects

Confidential

EDI e-Commerce Analyst/Coordinator

Analyze customer and vendor EDI and ecommerce requirements
Configure EDI system to meet business, customer and vendor requirements
End-to-end testing to ensure transactions successfully integrated into the appropriate application and database
Monitor all ecommerce activity and transactions
Trouble shoot and problem solve system, data or transmission problems
Support customer, vendors and service centers with EDI and ecommerce related issues