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Customer Service Specialist Resume

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Objective:
To acquire a challenging occupation that will promote growth, exploration and development of previously accomplished skills, education, and experienc

SKILLS and STRENGTHS:

  • Organizational Planning with success in client relations.
  • Strong background in crisis management, and strategic planning.
  • Expertise in customer satisfaction and performance; multi-tasking
  • Exceptional leadership, oral/written communication, interpersonal, and analytical skills.
  • Phenomenal teambuilding & Staff Supervision.
  • Fast and eager learner.

PROFESSIONAL PROFILE:

Confidential, January 2007 - March 2008
Waitress/Customer Service Specialist

  • Service professional known for exemplary customer service, team player mindset, and cash handling accuracy backed by excellent interpersonal skills and excellent customer service.
  • Demonstrated strong client relation skills in greeting and directing customers with proven ability to multi-task, handle diverse crowds of people, resolve any customer issues, and excel in high-demanding, high-volume setting.
  • Train new restaurant employees in the restaurant’s culture and practices.

Confidential, May 2008 August 2008
Cashier/Ticket Attendant

  • Implemented our company’s mission statement everyday by listening to my customers and meeting there every need.
  • Worked with youth of all ages allowing them the opportunity to play in leagues and tournaments at a first-class facility.
  • Cleaned up around the area daily.
  • Collect necessary fees from customers and manage the ticket counter.

Confidential, Aug 2008 October 2009
Customer Service Representative

  • Took inbound calls from Sprint mobile customers
  • Resolve customer complaints by identifying problems and implementing the appropriate corrective actions.
  • Resolve billing inquiries, account adjustments, and negotiate payment plans and arrangements.
  • Learned to manage stressful environments such as high-call volumes.
EDUCATION and ACTIVITIES:
  • High School Diploma
  • Studying in Professional Business

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