Dual Rate Supervisor Resume Dover, Delaware - Hire IT People

SUMMARY:

Dynamic and results - oriented professional with 22 years of experience in financial services with a track record of delivering results in multiple roles and with multiple organizations spanningconsumer banking, commercial services, real estate and gaming industries. Special expertise in loan creation, servicing, collections, and bankruptcy. Strong analytical capabilities and excellent collaborative and communication skills. Fluent in the speaking, reading and writing of Spanish.

Generated profitable expansion for multiple organizations by successfully creating and managing loan portfolios worth $100MM+, including both commercial and personal loans Prepared, mentored, and instructed loan processors, real estate agents, and bank and legal professionals in bankruptcy proceedings Successfully actualized courses of action that allowed cost-effective growth for various companies MBA graduate with an emphasis in Business Strategy

PROFESSIONAL EXPERIENCE:

Confidential, Dover, Delaware

Dual Rate Supervisor

Responsibiliies:

Proficient in calculating complicated payouts while observing gaming compliance and procedures
Overseen and integrated the activities that are involved with superior customer service
Involved in the growth, advancement, and coaching of newly hired dealers
Monitored and reconciled table gaming money racks and table game cash buy - ins and betting limits
Significantly reduced the amount of time to collect the gratuities by 75%, thus creating the example for others

Confidential,New Castle, Delaware

Account Manager

Responsibiliies:

Quickly resolved customers’ issues, complaints and performed other maintenance of CDs, Money Markets and IRAs * Sold $28 million in Certificates of Deposits, Money Markets and IRAs, contributing to the Deposit Products Team record total of $6 Billion for the year 2008

Confidential, Chadds Ford, Pennsylvania

Commercial Loan Processor

Responsibiliies:

Created tens of millions of dollars of commercial truck loans working in partnership with the credit loan officer team
Trained, mentored and supervised newly hired commercial loan processors
Co - developed marketing strategy, sales processes and materials for the Hispanic Business Unit (HBU); distinguished performance in execution of HBU strategy selling and closing Spanish-language based commercial truck loans led to program expansion to entire company Interfaced with department managers to aid employees to operational concerns as they appear Collaborated with management to set workforce monthly goals and process improvement Performed in the audit of loan files and other critical loan documentation Implemented a rapid process for pulling multiple credit reports for borrowers saving processing time on incoming applications

Confidential, Wilmington, Delaware

Loan Officer

Responsibiliies:

Profitably and singlehandedly managed the Research Center Branch;
Maintaining professional appearance Successfully delivered presentations to several organizations for the enrollment of new accounts; resulted in recognition through an outstanding performance rating Created a new and more effective collection process that extended the business and achieved reliable and consistent solutions to delinquent accounts Represented the Credit Union in legal proceedings as a creditor, attending 341(a) bankruptcy hearings in Wilmington, DE Processed daily transactions and opened new accounts while cross selling other credit union services Rigorously adhered to security procedures and bank vault policies.
Involved the audit preparation of the Credit Union adhering to state and federal regulations
Developed expertise in bankruptcy proceedings, including Chapter 7 and 13 petitions and schedules and the process and participation of 341(a) bankruptcy hearings Investigated critical guarantor payment history and collection note history.

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Dual Rate Supervisor Resume

Dover, DelawarE

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