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Consultant / It Analyst Resume

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Addison, TX

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PROFESSIONAL OBJECTIVE

Seeking a responsible and challenging Customer Service position that will effectively utilize my experience, education, and training.

PROFESSIONAL PROFILE

Work well as part of a team or individually.
Computer literate, with excellent oral and written communication skills.
Competent in solving customer service related problems.

PROFESSIONAL EXPERIENCE

Confidential, Addison, Texas
Consultant / IT Analyst (2003-2008)

  • Responsible for maintenance of all internal computers, program and troubleshoot when needed.
  • Receive patient data files from hospital. Prepare Excel, Text and Access hospital data files for processing.
  • Arrange data from processing to be reviewed for patient Medicaid/Medicare eligibility.

Confidential, Atlanta, GA 
General Manager (2001-2003)

  • Handled all aspects of front office management, management reports, cash handling, and monthly budget guidelines.
  • Kept occupancy at high levels due to sales efforts/cultivating relationships with corporate accounts.

Confidential, Atlanta, GA
Assistant Manager/General Manager Trainee (1998-2001)

  • Provide leadership input into business management, including supervision of 17 people.
  • Forecast Quarterly Budget/P&L.
  • Explain monthly P&L variances.
  • Supervise overall operation of Hotel Housekeeping and Front Office management.

Confidential, Atlanta, GA
Guest Service Representative/Manager Trainee (1996-1998)

  • Completed cash/credit transactions, Check in/Check out using Fidelio
  • Scheduled staff and oversaw payroll.
  • Checked rooms for guest satisfaction.

Confidential., New York, NY
Reservations Supervisor (1993-1996)

  • Supervised staff of over 50 sales agents.
  • Provided coverage to management in operation, which generates 200 million annually.
  • Resolved internal and external customer service issues.
  • Trained staff on selling technique and qualifying caller.

Senior Group Sales Coordinator (1990-1993)

  • Responsible for reservations of high revenue group accounts.
  • Acted as liaison between office and ships to ensure all group requests were met.
  • Coordinated with Agents, air requests, dining assignments and berthing assignments.
  • Maintained group files from initial bookings to ticketing.

Reservations Agent (1989-1990)

  • Created and amended reservations for cruises and hotels.
  • Provided customer service to Travel Agents and direct clients.
  • Handled special request schedules, ship activities and hotel packages.

EDUCATION

Confidential SEMINARY - Diploma in Theology 
Confidential UNIVERSITY – Diploma Computer Science

PROFESSIONAL TRAINING

  • Management Training - Business Operations, New York, NY (1993)
  • Sales Training - Basic Technique in Call Center, New York, NY (1990)
  • United States Navy, San Diego, CA (1977-1985)

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