Objective

I desire a position where I can contribute my skills in network security and setup, firewalls, software installation, hardware resolution, and troubleshooting within the IT department of an organization.

Skills

Operating Systems:Windows MS Server NT/2000/2003 (server networking, security, and connectivity), Windows MS 95/98/2000/XP/VISTA/win7, MAC OS X

Hardware:File servers, web servers, workstations

Applications:MS Office2000-XP/07, Word, Excel, Access, PowerPoint, Outlook, Remedy Norton Ghost, Arc Serve Backup, Symantec Exec Backup, Veritas Backup Exec , eCAS Accounting

Certifications:Microsoft Certified Professional (MCP), Java Programming certificate, 
Microsoft Office 2000 Master Instructor
Microsoft Certified Systems Engineer (MCSE) Windows MS Server 2003
Microsoft Certified Technology Specialist (MCTS) MS Server 2008
MCSE upgraded from MS 2003 to MCTS MS Server 2008

Languages:English (fluent), Spanish (fluent), and some Chinese (mandarin)

Experience

Confidentialation, Lake Success, NY Aug ’08 – Present
Technical Support Analyst / Computer Operator

• Ghosting/Imaging desktop PC using Norton Ghost
• Configuration and deployment of new PCs and laptops
• Local Area Connection (LAN) setup and troubleshooting network connectivity issues
• Optimization of user settings, software support, installation of hardware and software, network connectivity, e-mail accounts, security settings and other related tasks
• Initial new hire as it relates to network access, accounts, email, profile, voicemail, etc
• Experience with Active Directory as to create user account, groups, group policies, OU
• Creating/Resetting passwords, helping with login problems, adding/deleting users
• Implement and manage Active directory accounts and permissions
• Remote computing technologies :Citrix, PCAnywhere, Terminal Services, Remote Desktop Conn.
• Maintains, troubleshoots and repairs computer systems, hardware and computer peripherals
• Installation, assembly, and configuration of computers, monitors, networks, printers, and other hardware. Well developed desktop and application troubleshooting skills
• Maintain PCs and laptop updates with the latest Windows Service Pack and Norton antivirus.
• Printer/copier/scanning troubleshooting and maintenance
• Support for Microsoft windows XP professional and Microsoft Office 2000/2003/2007
• Rebuilding and replacing internal components in desktop and printers
• Support for client/server platform and personal computers
• Maintain and Update PC, licensed software, printer and scanning Inventory spreadsheet
• Setup video and PC anywhere conference room
• Data backup using Symantec exec, Arc serve backup and VERITAS Backup Exec Solutions
• Resolution of hardware and software issues and RSA token-based security
• Setup and Extensive knowledge of laserjet and deskjet printers
• Setup Network Printer using standard TCP/IP port or DHCP
• Support both GroupWise and outlook email application
• Working knowledge of TCP/IP, DHCP, DNS and IP routing protocols
• Intuity Audix Voice Mail and Avaya Definity PBX Phone System User setup
• Provide assistance with a focus on quality customer service
• Provide training and technical assistance to users

Confidential, Middletown, NY Dec ’07 – Aug ‘08
Level III Technical Support

• Windows and Apple Mac Wireless Network Connection
• Windows and Apple Mac Ethernet LAN connection
• Email account support: POP and SMTP setup
• Support of wireless and Ethernet cable modem
• Remedy ticket Support
• Troubleshooting/support
• Phone support

Confidential, New York, NY, Oct ’07 – Dec ‘07
Technician Consultant for GARRETT SAYER GROUP

• PC/Desktop and Laptop Tech Support & Customer Service
• Printer connectivity, operation, and troubleshooting
• Setup Network Printer using standard TCP/IP, local port and share printer
• Registry modification, path authentication and Novell Client configuration

Confidential, , New Jersey, Dec ’06 – Jan ‘07
Technician Specialist Sub-Contractor for INSITE Inc

• Deploying and installation of new Platform and Form Factor Desktop to each BNY branch.
• Image hardware using Onboard Network Controller
• Rename, update and add the new desktop to the domain.
• Setup Network Printer using standard TCP/IP and local port
• Hardware Break/Fix, Software Installations, general PC
• Troubleshooting/support

Confidential, . Newark, NJ 07103, Sep ’06 – Dec ‘06
Field Technician Sub-Contractor for SRP SOLUTION Inc

• Deployed, connected, setup, and installed the new PC
• Renamed, updated and added the new PC to the domain.
• Setup Network & Wireless connection setting.
• Network and internet connection (TCP/IP).
• Setup Network Printer and connected PC using standard TCP/IP
• Printer operation and troubleshooting
• Resolution of help/problem tickets

Confidential, . Piscataway, NJ 08854, Sept ‘06 
Field Technician Sub-Contractor for SRP Solution Inc

• Configured all high and middle schools Windows PC computers.
• Configured all elementary schools Apple Mac computers.
• Provided technical support for Windows and Apple Mac.
• Updated software for Windows and Apple Mac.
• Network and internet connection troubleshot for Windows and Mac (TCP/IP).

Confidential, . New York, NY 10282, Aug ‘06 – Sep ‘06
Field Technician Sub-Contractor for SRP Solution Inc

• Configured wireless networking connection using the odyssey software.
• Helped users to get familiar with the Windows PC Tablets.
• Provided technical support for Windows PC Tablets.

Confidential, , Baltimore, MD, 21224 Jan ‘99 – Dec ‘05 
Computer Technician

• Maintained and repaired computer hardware, windows configurations, and installed software.
• Conducted troubleshooting, diagnosis and repair.
• Configured Windows operating system and upgraded entire network.
• Implemented Windows platform security using hardware and software firewall for the LAN and WAN. Administered the Active Directory
• Maintained computer updates with the latest Windows Service Pack and antivirus software.
• Setup Windows 2003 servers with firewall software using TCP/IP, DHCP to provide dynamic IP addresses to clients within the LAN.
• Created protected groups, usernames, and passwords with secured rights and privileges to clients in the LAN environment.
• Maintained security for the IIS Web hosting server.

Technician Sub-Contractor

• As contractor for GITECH, Inc., installed an image testing software package in 165 Hewlett Packard computers for testing site centers at Thompson Prometric Inc, Baltimore, Maryland.
• Updated the site domain server.
• Configured the computers using Regedit.

Computer Technician Sub-Contractor

• As Contractor for GITECH Inc., maintained and setup networks and computers at the Prometric APTC Center located at American Eagle Aeronautical Academy, Martin State Airport, Essex, Maryland.
• Maintained and repaired computer hardware, windows configurations, and installed application software.
• Conducted troubleshooting, diagnosis and repair.
• Configured Windows operating system and upgraded over entire network.
• Downloaded tests for students taking tests for certifications in Aviation and Information Technology.

Confidential, Baltimore, MD, 21201. May ‘98 - Sept ‘98
Computer Lab & CIS Department Support Technician

• Helped students in the computer lab with software, printing, and other technical problems.
• Managed the computer network issues of different offices of the university by assigning those to the technicians.

Education
Confidential
Microsoft Certified Technology Specialist (MCTS)
Microsoft Certified Systems Engineer (MCSE)
Microsoft Certified Professional (MCP)

Confidential College, 
A.A.S., Computer Information System (CIS) Programming

Confidential University of 
Completed 24 credits toward a B.S in Business Computer Information System (CIS)

Confidential University, 
J.D., Law Degree