SUMMARY:

• Multi domain expert in QA Analysis
• 8+ years of IT experience in requirements, documentation, design, workflows and testing for diverse companies and organizations

TECHNICAL SKILLS:

Testing: Mercury Testing Tools - QC, QTP, SilkTest Central, ALM Complete and Rational Test Suite including Clearquest

Platforms: Mac OS X, Windows (all)

Methodologies: Rational Unified Process, Agile, UML, Waterfall

Databases: Microsoft SQL Server

Applications: Microsoft Office 2012- Word, Excel, Outlook, Visio, Access

PROFESSIONAL EXPERIENCE:

Confidential, Durham, NC

QE Tester

Environment: XML, Web Based testing, SQL and iSeries Databases, Quality Center, Microsoft Excel, SOAP UI, Waterfall and Agile Methodologies.

Responsibilities:

• Participated in the Discovery sessions, where the Requirements and Scope of the project were discussed.
• Participated in the Test planning sessions, in scoping out requirements and establishing a Test Strategy. Wrote test cases to cover all requirements, and made sure that the Requirements were and test cases were uploaded in Quality Center, and were linked. By linking test cases to the requirements, a traceability matrix was established.
• Participating in the daily standup meetings, providing updates on the progress of testing. Also stating potential blockers and also providing insight into what would remediate the issue.
• Involved in data setup for testing, including member setup across different Product or plan types. Assigning benefit packages to these members, creating accumulators to mimic production type member benefits, in order to test Member benefit liabilities.
• Conducted daily defect triage calls with the internal ISBA development as well as separate calls with the Vendor teams to track status and progress of defect fixes.
• Project involves integrating data from multiple sources, including internal, vendor and the Blue Cross Association databases. Testing involved validating that the UI displayed data correctly, and researching the source of any object or character or text on the UI and validating that it was displayed correctly.
• Testing also extensively involved several applications and data verification on applications like MAGIC, Blue-E, POWER-MHS, Service 1st as well as EDW tables. Also verified that the data across all these platforms matched, as well as a with the EDW source tables. Also used SOAP UI as a Web service to send queries to the Blue Cross NCCT and receive Treatment Cost responses.
• Participated in day-to-day activities of project, involved in meetings around change requests, enhancements etc.
• Provided sign-offs on the deliverables. Updated the project and QE share points with all the deliverables and any changes that occur throughout the life of the project.
• As a member of the team, my team and I worked to make sure that all of the Fulfillment material (Member Guides, Group Contracts, ID Cards, Rate Notices, any letters etc) that go out to Members, were ACA Compliant. This included the Grandfathered Plans, Transitional Plans and all of the new plans, implemented for both the Group and Individual markets.
• The Healthcare market is continuously changing. The changes evolve from the DOI mandates or Sales and Marketing product changes. Language in the validated documents also might have required benefit configuration in Product Code Matrix (PCM tables) and / or Thunderhead business rule modification. Testing involved keeping up with these extensive changes and validating that these changes were incorporated in the fulfillment documents.Involved in assigning defects to relevant teams and tracking their progress.
• Major responsibilities included validating that the “Summaries of Benefit” mapped correctly to the member’s Benefit package in the XMLs generated and verbiage matched the Master documents, which were compliant with the NCDOI.

Confidential, Irvine, CA

Sr. QA Analyst

Environment: Mainframes (CICS, TSO, Reports), Quality Center, Microsoft Excel, SQL, Waterfall, SAP BI, Data Warehouse, XML, SOAP UI.

• Participated in Test Plan meetings and came up detailed test plan listing out the various reports, and the Test scenarios under which the reports would be tested.

• Kept track of the nearly constant changes taking place in the Business Requirement Document, (BRD) Functional Requirement Document (FRD), Technical Specification document and Use Case Specification/Document for various reports and modified test strategy accordingly.
• Created process workflows for the revised version of the Reports.
• Created and managed test cases and uploaded them into Quality Center.
• Linked test cases to Requirements and maintained the traceability matrix .
• Tracked Defects and promptly followed up with their progress. Closed them in a timely manner.
• Assisted fellow quality assurance team members, in sharing workload, during crunch time.
• Supported User Acceptance Testing (UAT)
• Also worked on emergency releases and other HSRs (Tickets) that come along. Conditioned loans to meet test conditions. Conditioned / massaged data that came on huge Exhibit and Suspense files.
• Used Data warehouse, SAP BI objects and other tools, to search huge databases and gather loans meeting test conditions.
• Worked effectively with Developers and BA to make sure that loans met various test conditions and run jobs to make sure data populated the loans accordingly.

Confidential, Flagstaff, AZ

QA Analyst

Environment: MS Office, ALM Complete, Samsung 10” Tablet device with Android 3.1 OS, Service layer hosted on public facing JBOSS instance, SQL server 2008 and above, X ML, HTML, Windows XP

Responsibilities:

• As the only QA resource on the project, I have had the opportunity to be involved in almost every aspect of the SDLC life cycle of the EDC project. Involved in all phases of the Iterative approach of the SDLC from Inception to Transition.

• Elicited requirements through brain storming sessions and one-on-one interviews with the business users
• Wrote the EDC Test plan and conducted Walkthroughs, with the client, to ensure that the there was agreement to the Scope of testing, including the scheduling of test execution, features to be tested and out of scope, any other constraints.
• Developed test scenarios, collected test data for each scenario and conducted test analysis with Use cases provided.
• Developed comprehensive test scenarios for iOS technical and Android testing requirements.
• Created Test cases in ALM Complete.
• Performed functional, GUI, system integration and regression testing.
• Conducted backend data validation in SQL databases.
• Reported and created issues (defects) and followed standard procedure, in keeping track and re assigning or closing them as they were fixed.
• Provided UAT testing support after the formal QA sign off.

Confidential, Raleigh, NC

Sr. Tester

Environment: MS Office, SILK Central, DB2, XQMF, ASP .NET, HTML and Mainframes including TSO and CICS.

Responsibilities:

• Participated in all phases of SDLC. Requirements gathering, documentation and UAT were the main roles

• As part of Senior QA on the team, Confidential ended weekly meetings with state to discuss requirements, functional specifications, testing progress, impediments, delays and issues.
• Developed test scenarios, collected test data for each scenario and conducted test analysis.
• Wrote test plans and test cases and maintained them in SILK Central.
• Conducted backend data validation in SQL and Mainframe databases.
• Verified status and setup various batch jobs in Mainframes PDF and running them from there, to populate data into reference database tables.
• Reported and created issues (defects) and followed standard procedure, in keeping track and re assigning or closing them as they were fixed.
• Facilitate Provider HIPAA integration and applied ANSI ASC X12 standards for 837 Dental, 270/271, 276/277 transactions.
• Recognized for leadiership and superior communication skills, and was given the opportunity to represent QA team in String testing.

Confidential, Charlotte, NC

QA Analyst

Environment: ASP.NET, Java, Sybase, UNIX, Linux, SQL Server, HTML, DB2, QC, QTP, Windows, Agile.

Responsibilities:

• As part of Scrum team, Confidential ended daily meetings/calls to provide updates on projects that were part of my backlog.

• Reported on progress and impediments, if any.
• Took part in review meetings for business requirements, functional specifications and JAD sessions.
• Developed test scenarios, collected test data for each scenario and conducted test analysis walkthroughs.
• Wrote test plans and test scripts and maintained them in Quality Center.
• Performed functional, GUI, system and regression testing.
• Conducted backend data validation in SQL and Mainframe databases.
• Verified status and setup various Autosys jobs, in UNIX and running them from there if needed.
• Reported and created defects and maintained same in Quality Center.
• Followed up with appropriate Developer for status updates and resolutions.

Confidential, Winston Salem, NC

QA Analyst - Lead

Environment: Quality Center 9.2/10.0, Rational Clear Quest, QTP, SQL Server, Mainframes, MS Access, Chrystal Reports, ASP.NET, HTML and JavaScript.

Responsibilities:

• Involved in reviewing business requirements and functional requirements and maintained a repository of requirements in Quality Center of a couple of projects.

• Analyzed business and functional requirements and wrote test plans, test cases in Test Plan Manager of Quality Center.
• Developed test scenarios and collected test data for each scenario.
• Performed functional, GUI, system and regression testing.
• Performed the parameterization for testing of multiple scenarios.
• Conducted extensive backend data validation in SQL Server and Mainframes databases.
• Used ClearQuest to capture bugs, track and manage any type of change.
• Created corps, users, test accounts, managed and tracked software fixes resulting from tests using both Quality Center and ClearQuest.
• Conducted results analyses and interacted with Developers to resolve bugs.
• Participated in walkthroughs, weekly QA status and defects meetings.
• Reported status to senior management and to team on a weekly basis.
• As a Lead, involved in assigning workload amongst team members, conducted regular meetings and made sure that timelines were being kept up, issues being tracked and resolved in a timely and effective manner.
• Trained new hires in various in house applications that were being used.
• Communicated with various entities, like development, logistics and DBAs in order to complete testing efforts successfully.