AREAS OF CORE COMPETENCY:

Telecommunications:

Information Technology:

Product Management & Marketing:

• Wireless & Wireline Carriers
• SDLC & Agile Projects
• Product Life Cycle Management
• Network Planning & Engineering
• Enterprise Transformation
• Product / Feature Roadmap
• Network Optimization
• System Integration
• Product Pricing Strategy
• Network Provisioning / Migrations
• Business & Process Analysis
• Market Research / Competitive Analysis
• Program & Project Management
• Requirements Elicitation
• SWOT Analysis
• Vendor RFI / RFP Due Diligence
• JAD Workshops
• Value Proposition & Positioning
• Technology Evaluation & Selection
• Use Cases / User Scenarios
• Marketing Collateral
• Consulting / Contract Engagements
• Contracts / Statement of Work
• Business Development

Management Consultant Information Technology

Retained by Manheim to develop and define a comprehensive enterprise business transformation strategy encompassing:

• Business Processes, End-user Applications, Technology and Data System solutions

Served as the Business Analysis Lead responsible for:

• Introducing and instituting SDLC best practices for business analysis and mentoring of new BA hires
• Documenting As-Is business processes and defining transformed To Be processes
• Conducting Business & Functional Requirements elicitation sessions and JAD workshops with SMEs/key stakeholders
• Developing Use Cases to capture business rules and logic governing applications, data needs and system interactions

Analyzed the following auction operational business areas to develop a transformation strategy:

• Inbound Transportation Logistics
• Vehicle Entry
• Vehicle Inspections
• Customer Registration and Auction Check-in

Vehicle Entry and Inspections business transformation achieved the following:

• Yielded a 67% improvement in the time to market for receiving vehicles into inventory and preparing them for sale
• Introduced a consistent and repeatable process for inspecting and rating used vehicles that are consigned for auction

Customer Registration and Auction Check-in business transformation improves the overall customer experience by:

• Integrating buyer/seller authentication and authorization processes across brick & mortar and online sales channels
• Deriving customer buying / selling authorization status in a predictable and consistent manner across all sales channels

Authored requirements to transform and align Auction Operating System and end-user applications with To Be processes
Supported the creation of a new relational enterprise data model to support the vehicle and customer data transformation

Management Consultant Confidential,

• Retained by Cisco to perform an independent Operational Maturity Model assessment on Service Delivery processes
• Responsible for developing the assessment methodology and conducting the business process maturity evaluation
• Structured the business analysis and process maturity assessment framework based on CMM/CMMI principles
• Interviewed numerous management personnel in Cisco’s US Advanced Service Delivery organization to:
• Collect business process information, identify process gaps and uncover areas for improvement
• Develop Level 1 to Level 4 business process flow diagrams for the following As Is business processes:
• Process for Scoping, Sizing, and Pricing of Customer Service Opportunity Statement of Work (SOW)
• Process for Services Delivery & Project Execution
• Process for Project Change Management
• Create OMM Survey that objectively determined process maturity ratings for each business process
• Analyzed OMM survey responses to assess process maturity, identify key findings, and derive process maturity ratings
• Identified new KPIs that should be instituted, monitored and measured to track ongoing process performance
• Developed quick hit objectives to address deficiencies, improve process effectiveness and enhance process maturity
• Presented all findings and final recommendations to VP and Sr. Director of Cisco’s US Advanced Services Division

Management Consultant Telecommunications Networking

• Retained by Accenture to lead their client engagement with Verizon Wholesale Services sales engineering organization
• Served as the telecom networking subject matter expert in the development of a new network evaluation & analysis tool
• Developed a new tool that automates the following capabilities:
• Process that mines customer network data from existing OSS and stores in a new purpose-built database/server
• Evaluates and analyzes potential network savings achieved by optimization and competitive/alternative solutions
• Provides detailed network topology views of the current network and the optimized view of the same network
• Produces network analytic reports that streamlines the time to engineer economical network solutions & proposals
• Provided in-depth knowledge on the VPI Systems application to support its seamless integration with the new tool
• Defined the pseudo code logic that automates the modeling of multiple networking scenarios within the VPI application
• Specified the database query criteria to produce network analytic reports for the existing and optimized network views
• Managed the client relationship to gather business and functional requirements that clearly defined the project scope
• Set proper expectations with the client as to the features and capabilities delivered by the integrated solution
• Guided the creation and reviewed all project documentation for accuracy and completeness prior to client delivery
• Successfully delivered training to 40 sales engineers as part of the new tool’s introduction into production
• Presented all final project deliverables to the client and received official sign-off for project completion as scheduled

Management Consultant Telecommunications Networking & Business Process Management

• Retained by Accenture to support their client engagement with Telstra’s Network Planning organization
• Served as a SME and Business Analysis Lead performing OSS integration of the VPI Systems suite of planning tools
• Lead and managed a team to develop new business processes for Telstra’s Network Planning organization
• Designed tactical and strategic business processes supporting the phased introduction of the VPI planning tools
• Conducted key stakeholder client meetings and workshop sessions to arrive at the final business process design solution
• Worked with client to develop key business and VPI tool functional requirements needed to be met for project success
• Project managed the business analysis team work plan to complete business process design deliverables as scheduled
• Reviewed all business process deliverables with the client for sign-off, and all were approved

CLIENT ENGAGEMENT: Confidential,Kansas City, Kansas

Management Consultant Telecommunications Networking

• Retained by Accenture to assist in selling this client engagement to audit Sprint Nextel leased circuit inventory
• Awarded the contract and served as a management consultant and technical leader on this inventory assessment project
• Validated all wireless network circuit records (OC-n to DS-1) to achieve an accuracy data rate in excess of 95%
• Specified key circuit data attributes and entity relationships to develop a project Operational Data Store (ODS)
• Developed algorithms for identifying and analyzing leased network circuit topology and routing discrepancies
• Evaluated key circuit topology and financial attributes (CLLI codes, MRC, contract terms) for leased inventory
• Lead discussions and contacted Sprint Nextel’s primary leased network suppliers to fill missing data gaps
• Presented final recommendations to facilitate correction of legacy inventory databases (MetaSolv TBS, ViewLogic)
• Stored all key circuit findings and final recommendations within the newly created project ODS database
• Cleansed circuit inventory resulted in the ability to facilitate the integration of the Sprint and Nextel networks

Management Consultant Telecommunications Networking

• Retained by Accenture to support their client engagement with Sprint to perform merger analysis and due diligence
• Served as a management consultant on a Sprint PCS/Nextel “Clean Room” pre-merger project based at Kansas City HQ
• Evaluated and identified $55M in synergy savings by integrating both wireless backhaul networks post-merger
• Developed network planning processes and an MS-Access database storing both company wireless network facilities
• Specified reports to facilitate nationwide network optimization planning for metropolitan (MAN) & long-haul networks
• Scripted network integration scenarios using VPI Systems network optimization tools to merge both company networks
• Derived least cost wireless backhaul access network architectures for 12 US markets that combined both companies
• Created network optimization and migration plans to be implemented post-merger to achieve network synergy savings

Senior Director Product Management

• Managed strategic reseller relationships for CIENA to support the pursuit of key customer accounts
• Focused on Laurel Networks Service Edge Routers and Luminous Networks PacketWave RPR systems
• Generated sales wins for BRAS, IP routing, and metro RPR applications and helped grow pipeline forecast to $40M
• Prepared back office systems & processes to effectively support account teams and handle processing of orders
• Established product discount thresholds and gross margin guidelines, and supported customer deal negotiations
• Worked with sales teams to monitor progress of customer engagements, including RFX proposals and lab trials
• Facilitated communication with partners to ensure CIENA sales teams received suitable pre- and post-sales support

Senior Director Product Management and Marketing

• Responsible for crafting messaging to communicate value of CIENA’s metro portfolio to service providers worldwide
• Managed a team of three product managers who supported sales teams with prospective customer engagements
• Developed value proposition message for 2 Metro DWDM, 1 SONET MSPP and 1 CWDM access platform
• Documented customer needs and evaluated market trends to deliver market and product requirements to R& D
• Assessed competitors in the marketplace to craft SWOT analysis (Strengths, Weakness, Opportunities, Threats)

Director Product Management

• Responsible for positioning, pricing and feature roadmap for CIENA’s MultiWave Metro DWDM platform
• Responsible for contributing over $200M in revenue throughout the product life cycle
• Lead two product managers to research market and competition to uncover and capitalize on market trends
• Developed and presented new product roadmap features and product concepts to secure R& D funding
• Analyzed proposed products and market to determine cost structures and pricing strategy to maximize product margins
• Produced sales collateral for use in communicating product message to service providers

Director Transport and Optical Networking

• Formed and managed a team of four engineers responsible for transport and optical networking technology evaluation
• Developed and spearheaded RFI/RFP submittals for optical and transmission technology
• Performed due diligence on vendors, including technology lab trials
• Decision authority for selecting and approving vendor equipment for use by network engineering
• Directed new technology introductions and the development of operational models to support new technology
• Lead due diligence and selected vendors for a $100M nationwide long-haul optical network (Fiber + DWDM gear)
• Assisted purchasing with vendor contract negotiations to ensure company interests are protected
• Vendor technologies reviewed: long-haul DWDM, metro DWDM, optical switches, SONET MSPP products

• Formed a team of four engineers responsible for the expansion and utilization of nationwide backbone facilities
• Compiled comprehensive network capacity forecast and budgets for IP, ATM, FR, Voice, and Private Lines
• Proactively monitored facility utilization and submitted timely capacity orders to meet forecasted growth demand
• Created network optimization plans to maximize use of existing facilities and lower per DS0-mile costs
• Developed, presented, and received Executive approval for business case supporting first DWDM network deployment
• Successfully project managed the end-to-end delivery and implementation of Intermedia’s first DWDM deployment

Manager Regional Access Planning

• Established a group of five engineers responsible for city networks in the BellSouth and SBC RBOC regions
• Developed metro fiber plans and economic studies supporting expansion of voice network into 24 new markets
• Identified strategic collocation sites in cities: ILEC central offices, IXC POPs and other POP condos

Network and Program Manager SMNI

• Served as consultant to a new Sprint CLEC subsidiary competing to provide telecom services to Orlando businesses
• Project managed and coordinated activities of planners and engineers constructing the new CLEC network infrastructure
• LEC and IXC collocations, fiber and optronics deployments, negotiating lease arrangements for POP space and dark fiber, negotiating OSP building entrances with landlords, and developing customer proposals

Senior Network Planner COE & Facilities

• Served as the COE and Facility Planner responsible for Sprint’s Winter Garden District in Florida
• Responsible for providing service to over 150,000 residential and business access lines
• Monitored network utilization and capacity exhaust to ensure timely submittal of project plans for approval
• SONET-based fiber feeder solutions, Next Gen Digital Loop Carrier systems, HDSL, and Customer ICB’s

Senior Program Manager Capital Program Management

• Successfully managed and administered an annual $230 million capital construction program for FY93 and FY94
• ’93 program managed to a 1% underrun of the budgeted level, and the ’94 program to a 0.03% underrun.
• Presented monthly, quarterly, and annual results to the senior Executive team
• Facilitated project prioritization meetings to direct discretionary funds to the most strategic or profitable projects
• Integrated the acquired Centel-Florida construction program into the Sprint-Florida capital budgeting process

Special Projects Engineer

• Project Leader liaison between user community and software development team defining a new Bellcore Common Language compliant database for service order tracking, special circuit provisioning, and facility assignment tracking
• Participated and provided project status at regularly scheduled Executive level meetings
• Successfully cutover the new Circuit Administration System (CIRAS) at Sprint-Florida and now a corporate standard

Special Services Engineer

• Designed and provisioned 2-wire and 4-wire dedicated, private line circuits
• Specified all necessary channel bank, DCS/DACS, station equipment, and network facility assignments for circuits
• Managed the physically diverse routing of all company E911 tandem and PSAP trunks to ensure survivability

• Completed an intensive training program for high potential new hires within Engineering & Operations
• Trained three months in each E& O discipline and completed detailed projects to gain understanding of each group
• Special Services & Message Trunks, COE Engineering & Installation, Transmission & Protection Technology

• Bachelor of Science Electrical Engineering
• EIT Certified Engineer
• Bilingual, fluent in both English and Spanish
• Telecommunications: 19 years of work experience
• Information Technology: 6 years of work experience
• Product Management & Marketing: 5 years of work experience
• Consulting: 6 years of work experience

• Consulting / Consultant: Senior Management Level Telecom/IT Project Consulting, Client engagements and contract SOW
• Telecommunications Service Provider / Carrier Experience: LEC, CLEC, CAP, AAV, LD, Wireless, ISP carriers
• Telecom Networking Technology & Equipment: Familiar with CIENA, Cisco/Cerent, Nortel, Lucent/Alcatel, Tellabs
• Optical Networking: WDM, DWDM, CWDM, OADM, Fiber Optics, GMPLS; long-haul and metro networks,
• Transmission / Transport Systems: SONET, SDH, ADM, MSPP, MSSP, Mux, DACS, DCS, DLC, DSL,
• Standards Body: ANSI, NEBS, CEPT, ETSI, ITU-T
• TDM / PDH / SONET: DS0, DS1, T1, DS3, T3, OC-3, OC-12, OC-48, OC-192, OC-768
• TDM / PDH / SDH: E1, E3, STM-1, STM-4, STM-16, STM-64, STM-256
• Ethernet: 10/100 Mbps; Fast Ethernet; 1000 Mbps or 1 GbE / GigE; 10 GbE / GigE
• Voice Switching / PSTN / Telephony, Central Office Equipment (COE), Outside Plant (OSP)
• Bellcore / Telcordia Common Language: CLLI, CLFI, CLCI, CLEI, NC/NCI/SECNCI and NECA, LATTIS
• Network Planning, Technology Planning, Capacity Planning, Network Engineering, Network Optimization, Data Auditing
• Technology / Vendor Selection: RFI/RFQ/RFP, Due Diligence, Site Visits, Business Case, Product & Network Introduction
• OSS / Technology Integration: Network Planning, Network Inventory, Provisioning, and Network Management OSS; ISVs
• System Integration/System Integrator (SI): Network Planning OSS Transformation, Network Transformation
• Project Management: multiple complex telecom projects, Software Development, System Integration (SI)
• Network Facility & Circuit Provisioning: Access and Private Line Dedicated Circuit Orders, DLR/CLR
• Network Management / Assurance concepts: TL1, SNMP (Traps, Gets, MIB), CORBA, TMN Q3/CMISE; EMS / NMS
• Information Technology: Enterprise Transformation Business Process, End-User Applications, IT systems, Data Model
• IT software development methodologies: SDLC / Waterfall or Iterative / Agile / Scrum; Team Foundation Server (TFS)
• Business Analysis: Facilitate Requirements Elicitation Sessions; JAD workshops; Interview SMEs and Key Stakeholders
• Business Analysis: Capture and Develop Business Requirements & Functional Requirements; Requirements Traceability
• Business Process Design: Process Flow Diagrams, As Is and To Be Process Documentation, Use Cases, User Scenarios
• Business Process Design: CMM/CMMI/OMM Process Maturity Assessments
• Product Management: Feature Roadmap, Product Requirements Document (PRD), Marketing Requirements Document (MRD), Product Pricing Strategy / Cost and Gross Margin Analysis, Product Launch, Competitive / SWOT Analysis
• Product Marketing: Value Proposition, Messaging and Positioning, Sales Collateral, Customer Presentations, Tradeshows
• Budgeting: Capital & Expense Budgets, Top-Down & Bottoms-Up budgeting approach, Variance & KPI tracking/reporting
• Software: Microsoft MS Office Suite - Word, Excel, PowerPoint, Outlook, Visio; VPI Systems Network Planning Tools
• Data Working Knowledge: ATM, Frame Relay (FR), IP, Ethernet, MPLS
• Storage Area Networking (SAN) Working Knowledge: Fibre / Fiber Channel (FC), ESCON, FICON