Office Clerk Resume Maringouin, LA - Hire IT People

OBJECTIVE:
To acquire an interesting position in customer service requiring a problem solver with excellent public relations skills and an ongoing commitment to professionalism, customer satisfaction as well as account retention.

PROFILE:
Experienced with advance training in computer applications including proprietary software for data entry and retrieval; update and maintain customer data; familiar with general office equipment including copiers, fax machines, and 10-key calculators.

SKILLS:
Proficient in Microsoft Office Systems, QuickBooks, and Microsoft Windows operating system; 65 wpm with complete accuracy.

EXPERIENCE:

May 2011 ~ June 2012 Confidential, (Call-Center) Lafayette, LA
Customer Service Representative I

Accurately provided information to ensure resolution of product/service complaints and customer satisfaction.
Met all monthly metrics such as sales percentage, average handle time, quality assurance, and customer surveys.
Handled check, credit, and automatic debt transactions with 100% accuracy.
Answered inbound calls from customers, assessing their needs and proactively provided solutions for product and service knowledge to customers.

Jan. 2011~April 2011 Confidential, (Construction) Grosse Tete, LA
Office Clerk

Acted as a liaison between customer and manufacturer, as well as between customer and freight carrier.
Responsible for sorting mail, fax papers, file papers and reports
Process and log shipping and receiving orders for pipes.
Complied payroll data such as hours worked and passed out checks

Oct 2010 ~ Jan 2011 Confidential, (Call-Center) Baton Rouge, LA
Customer Service Representative (Appliances)

Answered inbound calls from customers about home appliances
Kept customers' informed on the status of their order, reconciled errors in a cost-effective manner, and followed up to ensure all customers' needs were fulfilled.
Occasional visits to store for more knowledge on products

Aug 2006~Sept 2010 Confidential, Baton Rouge, LA
Offline Supervisor(Escalations/Floor Support)

Educate new agents on information needed to thrive on the production floor.
Performed customer call backs
Monitor live calls to note strengths and coaching opportunities.
Reviewed accounts to determine if adjustments are valid.
Walked production floor to assist and to ensure systems are working properly.
Responsible for facilitating weekly meetings.
Fulfilled monthly inbound call quota

May 2005 ~ Aug 2005 Confidential, Baton Rouge, LA
Credit Card Sales Representative

Collected and processed credit card applications.
Utilized proprietary software for entering customer information into a computerized database.
Performed credit checks

Aug. ~ 2002-May 2003 Confidential, Rosedale, LA
Administrative Assistant

Directed day-to-day office operations, provided fundamental support to school's head principal and head administrative assistant.
Maintained monetary inventory daily.
Typed, filed, copied, faxed letters and forms.
Sorted mail, answered multi-line phone system as well as intercom system.

EDUCATION:

Secondary Education
Diploma Awarded

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Office Clerk Resume

Maringouin, LA

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