Senior Manager Resume
Bloomfield, CT
Results-driven, IT Executive with extensive experience in spearheading the design, development and implementation of enterprise-wide business/finance solutions for Fortune 500 companies. He offers broad experience in
- Finance Operations
- Annual and Strategic Planning
- Project and Program Management
- Database and application development
- Resource Management & Workforce Planning
- Process Engineering
- Project Management Office
- Business Analysis and Intelligence
- IT Delivery and Quality Assurance
He possesses a proven ability to partner with business leaders, clients and technical teams to plan, integrate, document and execute complex project plans on time and on budget. Mr. DiCorpo is committed to helping organizations achieve maximum benefit from their IT investment, through meticulous research and implementation of technologies.
SUMMARY OF QUALIFICATIONS
- Implemented process, procedures, tools, controls, and reporting mechanisms for resource management function across both Integration and Testing and broader Aetna Information Services Organization; improved employee productivity from 78% in 2004 to 93% in 2006 and 2007
- Succeeded in bringing cost center budget for Aetna to within .003% of target from $5 million overrun through design, development, and implementation of tools, review processes, metrics, and reporting in 2006 and 2007
- Managed a 20 person QA department and of both Idea Integration Consultants and BCE Emergis Employees, reducing overtime and improved testing and development resource management by implementing a risk based defect prioritization strategy that identified defects earlier in the test cycle
- Played key role in Operational System Risk Management Group at PricewaterhouseCoopers responsible for performing financial-oriented IT attestation services and providing consulting services in the areas of strategic analysis, system implementation, and production support
- Demonstrated expertise in implementing forecasting/estimating models to enable oversight of complex large scale cost centers, managing large scale variable staffing offshore workforce programs, and developing and implementing metrics/measures, financial and resourcing models, operational tools/reports, quality controls and testing for large scale test organizations
- Consistently successful in technology development and integration, mission-critical process design/redesign and enterprise-wide initiatives to advance business goals.
Director of IT Resource Management 4/2008 to 3/2009
Confidential, Bloomfield, CT
One of the leading Healthcare benefits companies in United States with products in the healthcare, pharmacy, behavioral health, and disability insurance markets.
- Led a team of 25 (9 direct, 16 matrixed) professionals across the IT applications area.
- Worked with vendor management organization to consolidate from over 70 suppliers to 15; implemented transition plans for 230 employees, generating labor savings of $5 million annually.
- Implemented architectural framework for data across employee, strategic sourcing, offshore contracting, and supplemental staffing channels and applications into single archive, facilitating monthly IT labor forecast.
- Oversaw the workforce planning, talent strategy, and portfolio planning functions for the 2009 IT applications area annual plan. Developed buy vs. build strategies for skillsets, attrition planning for employees, and vendor deployment strategies.
- Developed comprehensive resource management framework and vision across the IT applications, human resources and finance organizations.
Senior Manager 3/2004 to 3/2008
Confidential, Middletown, CT
A leading healthcare benefits company, with products in the healthcare, pharmacy, behavioral health, and disability insurance markets.
- Directed Finance, Operations, and Reporting Group as part of Integration and Testing Organization.
- Supervised 10-member team responsible for overseeing finances and strategic operations for Integration and Testing organization for several key functions including, resource management/contract management, metrics and reporting development, cost center and project financials, custom operational tool development and strategic tool selection, and quality assurance.
- Directed resource management for staffing over 300 projects and 3000 small application enhancements on annual basis utilizing pool of 250 employees, and variable staffing services via three offshore Vendor Providers, co-sourcing arrangements, and consulting companies.
Key Achievements:
- Served as Integration and Testing Contract Manager for all contract staff; expanded offshore vendor presence from 50 employees and 15 applications to over 450 employees and 89 applications while improving offshore percentage by 6.5% from 2004 to 2007.
- Implemented process, procedures, tools, controls, and reporting mechanisms for resource management function across both Integration and Testing and broader Aetna Information Services Organization; improved employee productivity from 78% in 2004 to 93% in 2006 and 2007.
- Spearheaded development and implementation of metrics and measures program.
- Developed comprehensive set of tools, reports, metrics, and process improvement mechanisms to enable 3000 user base and key business stakeholders understand schedule performance index, defect result, and costs of the Integration and Testing organization; improved defect detection by 9% and reduced unit testing costs by 14%.
- Designed and implemented domain health exam tool that tracked actual results to organizational goals for all 14 domains and provided overall scorecard for domain areas including defect detection, audit compliance, project and application maintenance budgets, employee knowledgebase, test automation development progress, and forecasting.
- Served as Finance Manager; managed $60 million budget for project and application maintenance spending.
- Succeeded in bringing cost center budget to within .003% of target from $5 million overrun through design, development, and implementation of tools, review processes, metrics, and reporting in 2006 and 2007.
- Developed and implemented forecasting methods, models, burn rate analysis tool, and control mechanisms, enabling attainment of specified budget goals.
- Provided strategy, development, and implementation services for Integration and Testing and Aetna Information Services organization for operational tools support.
- Selected of strategic tools between COTS packages, and developed ROI models on usability analysis.
- Developed and implemented data mart tool that supplemented the Enterprise PlanView project management and cost center recovery tool.
- Defined, developed and implemented a custom Schedule Performance Index tool that enabled the organization to identify potential test blocking issues, variances to plan, and performance gaps that would inform executive management of testing risks to enterprise application releases.
- Developed and implemented sourcing strategy that expanded Integration and Testing workforce of 50 offshore vendor personnel handling 15 applications, to over 450 personnel handling 80 applications through strategic analysis, collaboration, and vendor personnel management; reduced onsite ratio (2.5 times more expensive then offshore rates) by 6.5%.
Senior Consultant 2/2000 to 3/2004
Confidential, Fairfax, VA
A leading e-business solutions provider for companies in the financial services, telecommunications, and government sectors
- Provided IT consulting services to wide range of companies, including operational support systems implementation, test management strategy and operations, and process development.
- Served as company's account manager and oversaw projects with over 35 employees.
KEY PROJECTS:
- BCE Emergis: Managed 20-member quality assurance department. Reduced overtime and improved testing and development resource management by implementing risk-based defect prioritization strategy that identified defects earlier in test cycle.
- Freddie Mac: Managed analysis of information systems services division's testing function reorganization.
- Freddie Mac: Spearheaded testing of Web-based e-commerce mortgage application, managed defect resolution with business analysts and developers, and ensured inclusion of recommendations in future product requirements.
- Cablevision: Managed 70-member project team in multi-phase operational support system implementation that supported over 500 users at 14 locations.
Operational Systems Risk Management Senior Consultant 10/1997 to 1/2000
Confidential, CoopersWashington, DC
A "Big 4" accounting firm, providing attestation and consulting services to industry leading companies and corporations worldwide.
- Played key role in Operational System Risk Management Group responsible for performing financial-oriented IT attestation services and providing consulting services in the areas of strategic analysis, system implementation, and production support.
- Served as project manager for MCI WorldCom, with responsibility for managing 20-member project team tasked with migrating cost of access rate database for $2.7 billion billing product, from FoxPro to Oracle.
- Reduced development time by establishing formal development controls, establishing requirement standards, and implementing defect tracking processes and applications.
Senior Auditor 9/1995 to 10/1997
Confidential, Providence, RI
Ernst and Young is one of the "Big 4" Accounting Firms that provide attestation and consulting services to leading companies throughout the world.
- Managed financial statement audits for clients in financial services and manufacturing industries.
- Consistently completed projects on time and with highest degrees of accuracy.
Master of Business Administration
Bachelor of science in Accounting / Finance
Graduated Magna cum Laude, 1st in Accounting Class, Received R.I. Society of CPAs Accounting Award, Member of Tau Pi Phi Honor Society
technical skills
- Certifications - Certified Information Systems Auditor (CISA)
- Operating Systems - Microsoft Windows 95/98/2000/NT/XP, Unix, DOS
- System Development Lifecycle (SDLC) Methodologies - Xtreme Programming (XP), Capability Maturity Model (CMM) - Level III,
- Database Development - HTML Front End, Microsoft Access, Microsoft FoxPro, Oracle/SQL
- Requirements Management - PVCS Version Manager, DOORS, Custom Applications
- Testing/Production Support - Test Tracker Pro, PVCS Tracker, Mercury Test Director/Quality Center, Rational Clearcase, Rational Clearquest
- Project Management/Portfolio Management Systems - MS Project, Clarity, Planview, BEN, Custom Applications
- Productivity - Microsoft PowerPoint, Microsoft Word, Microsoft Excel, Microsoft Visio
