Professional Development Coordinator Resume Chapel Hill, NC - Hire IT People

Qualification summary:
Innovative problem-solver with strong interpersonal skills. Experience working with diverse teams to develop strategies to create and enhance success in various tasks. Seeking a coordinating position with an industry leading organization.

Professional Work Experience:

Confidential- Med A/Rx- Charlotte, NC
Patient Representative, January 2012-Present

Respond to calls (100+ per day) regarding Carolinas Healthcare System accounts.
Maintain knowledge of community services and resources available to patients.
Administrative duties
Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution.
Correct and re-file insurance claims with requested information. Audit when necessary.
Accurately review Explanation of Benefits (EOB) for denial follow up.
Log all voicemails received and return guarantor calls
Request refunds for misplaced money and insurance and self-pay adjustments
Maintain reports for insurance information and Access One reporting.

Confidential- Chapel Hill, NC
Professional Development Coordinator, August 2010-August 2011

Maintain student records; ensure compliance with State Board; provide counsel and assistance to students with documented challenges; prepare student files and orientation materials; distribute SAP reports, etc.
Review resumes and cover letters for Instructor interviews after locating mostly through job boards.
Researched effective classroom management and language
Administrative duties: Emailing, faxing, scheduling, scanning, maintaining records, etc.
Answer high volume of incoming calls (300-400/week. Make 200-300 outbound calls.)
Assist in Marketing and Sales goals as well as provide assistance to Admissions and Financial Aid Departments.
Coached students to participate in networking and career fair events by analyzing their current professional aptitude and implementing lessons to enhance professional skills and develop networking ability.

Confidential- Durham, NC
Patient Services Volunteer, August 2010-August 2011

Administrative/General Office duties
Learning HIPPA guidelines
Answer phone lines
Greet patients and families

Confidential- Charlotte, NC
Sales/Visual Merchandising/Guest Services, October 2009-August 2010

Informed all customers/clients of J. Crew’s quality and policies that we were to abide by.
Consistently met sales goals for products that the company focused on monthly.
Made calls to local vendors asking to display our product or catalog in their business.
Handled all media, processed transactions as quickly and efficiently as possible and maintained order behind registers.

Confidential, NC
Customer Service Representative, May 2006-August 2010

Trained new employees
Answered and transferred incoming phone calls; used paging system
Took care of all customer concerns and complaints through my own judgment or with help from a supervisor.

Skills:

Proficiency in:

Microsoft Office Word
Excel
PowerPoint
Access
Outlook
SharePoint
Document Scanning/Imaging
Publisher
Adobe
Social Media (Facebook, Twitter, Skype, Blogger, etc).
Typing 55+ WPM

Education:

Confidential College- HR Management Certificate Program,
Confidential University- BS Healthcare Management,
Confidential- English,

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Professional Development Coordinator Resume

Chapel Hill, NC

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