Customer Service Representative Resume
Tallahassee, FL
Objective:
Seeking long-term employment with opportunities for advancement.
Qualifications:
Certified Nursing Assistant, Customer Care Assistant, and Clerical Skills.
Work History:
Confidential
Monticello, FL (Dec.01-present)
Certified Nursing Assistant: Assisting and caring for a disabled female, with challenging abilities.
Confidential
Tallahassee, Fl. (June 06-June 08)
Customer Service Representative-Using a computerized system, respond to customer clients inquires in a call center environment. Responding to telephone inquiries, complaints using standard scripts and procedures. Gathering information research/resolving inquires and logging customer calls. Communicating appropriate resolution in a timely manner, informing customers about services available and assessing customer needs. Also provide functional guidance, training and assistance to lower level staff.
Confidential
Office Assistant:(on-the-job-training) Developing good employee habits, and specific work skills, such as good customer service skills, assisted clients with program application requirement and, determined program eligibility. Entering household demographics, and assuring accuracy and completeness of all data entered. Handle incoming/outgoing mail, written, verbal communication, transmitting faxes, fill maintenance, copying and telephonic skills.
Confidential (Sept.04- Nov. 04)
Certified Nursing Assistant: Assisting patients with their ADL\'s, taking and recording vital signs and assisting clients with feeding if needed.
Confidential
Organize and supervise games and other recreational activities to promote physical, mental, and social development.
Education:
Confidential High
Diploma
Confidential College
Certificate
OTHER RELATED SKILLS/INTEREST:
Microsoft Word, Internet, Excel, Great Organizational Skills, Motivated, Detailed-Oriented and
Excellent Customer Service Skills.
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