Insurance Specialist RESUME RI - Hire IT People

SUMMARY

Exemplified professional with 15+ years in Customer Service, Collections, Repossessions, Totaled vehicle, Gap, and VSI Insurance, Dealer Rebate claims, Skip Tracing and Bankruptcy
Microsoft Office 2007 Certification and online applications: P.A.C.E. R.(internet Bankruptcy site), Kelly Blue Book, NADA, Car Fax, Accurint ( people/property search site), and Major Credit Reporting Sites; on-line payment sites: Quick Collect, Western Union
Esteemed High rated professionalism maintained working independently, along with strong leadership skills among peers
Managed multiple high priority tasks/projects to completion in addition to working daily assigned tasks in a timely manner
Exhibited superior organizational, analytical, complex solving and negotiations on the most complex customer service issues as a result of exceptional ability to promptly resolve concerns and satisfy customers
Negotiated contracts with skip tracing agencies and/or repossession companies successfully increasing results by 5 to 10% in recovery of collateral and customer locations
Empowered to recover seized collateral, offer settlements/sales of collateral with Agencies, Auctions, Auto Body Shops, District Attorney’s office, Detectives Division and City and State Officials

EXPERIENCE
Consumer Recovery Collections/Repossession/Insurance Specialist 2001-2009
CONFIDENTIAL,East Providence, RI

Handled complex delinquent calls regarding secured portfolios of 120+ day/greater achieving a weekly 92% average in direct customer contact with satisfaction resolutions
Acted on reviewing and assigning repossessions to outside vendors while monitoring agents daily progress resulting in a 68% recovery
Arranged and determined floor price at auctions that netted in over 53% of sales within a minimal time frame when not redeemable
Negotiated recovery/sales of seized collateral by direct contact with District Attorneys and Detectives Division with an 89% success
Interacted with DMV (Division of Motor Vehicles) to obtain pertinent information/documents necessary, leading to increased sales
Entrusted to offer Auto Body Shops and/or Mobile Home Parks sales of collateral otherwise written off as abandoned resulting in an increased rate of recovered revenue by 56%
Offered settlements/arrangements on an individual basis on deficiency balances after all insurance payouts applied, averaging 98%
Implemented and managed incoming stream of totaled vehicle Primary Insurance, VSI, Gap Insurance and Dealer Rebate portfolios with 93% recovery in payments within each division
Skip traced customers and/or collateral along with assigning and monitoring outside skip tracing agents with a 62% success in recovery
Monitored Bankruptcy accounts for discharge/dismissal using the P.A.C.E.R. (internet application) also contacting non filing customers

Lead Collections/Repossession Specialist 1991-2001
CONFIDENTIAL,Providence, RI

Prepared and assigned accounts for repossession to outside vendors while monitoring progress on an every other day basis
Initiated calls with prospective Repossession, Mobile Home and Boat agencies for contracts with Bank of Boston with significant results
Placed and received collections calls on delinquent accounts with 30+ or greater day delinquency to prevent charge-off or repossession
Negotiated difficult inbound and outbound calls on deficiency balance accounts after sales of collateral on individual bases
Reviewed Bankruptcy and/or possible Foreclosure accounts then forwarding recommendations for follow-up with customers

EDUCATION AND CERTIFICATIONS

Microsoft Office Certification: Word 2007, Excel 2007, PowerPoint 2007, Outlook 2007, Access 2007
Associates Degree in Liberal Arts
Bachelors of General Studies (Transferable Credits towards Business Degree)