CEO/ Co-Owner Resume

SUMMARY:

A master strategist, collaborator, manager, and facilitator with a track record of unparalleled customer and business partner satisfaction and a deep devotion to improving communities.
6 years of strategic planning and project management experience, 8 years of community infrastructure experience, 15 years of conflict resolution experience, 11 years of group dynamics experience.
Dedicated to nonviolent communication and peer mediated conflict resolution with a focus on inclusive comprehensive and diverse observational strategies.
(Pull) rather than (push) innovative policy development, centered on inspiration and heuristic crowd - sourcing.
Symbiotic synergy-based networking style. Passionate direct and sincere oratory style.

PROFESSIONAL EXPERIENCE:

Confidential

CEO/ Co-Owner

Responsibilities:

Direct and design driven innovation along with championing patent development.
Deliver overall vision ultimately culminating in benevolent change in our community.
Motivate and develop cohesion between staff members while delivering insight and original content and functionality for web development.
Increased revenue, productivity, and morale at several small businesses through marketing campaigns, process improvements, and teaching metacognitive techniques.

Confidential

Fiberoptic Technician

Responsibilities:

Create and implement strategic plans for business partners that resulted in increased market share, revenue, satisfaction and territory.
Restored reputation with communities and business partners through building lasting relationships of trust using metacognitive techniques and dynamic communication skills.
Maintain top-level technical understanding of IT, Broadband infrastructure, wireless integration, coaxial cable design, telephony, neighborhood construction and wire-drop planning.
Received several customer letters for world-class customer service.

Confidential

Bank Security Alarm Technician

Responsibilities:

Innovated new company-wide best practices for logistics management that created significant time and drive savings for each technician.
Certify, inspect, and perform preventative maintenance on electronic security systems for multiple banking financial centers.
Identify holes in security and verify the integrity of alarm systems.
Coordinate with security firms and banking vendors.
Maintain accurate inventory levels and manage travel logistics.
Adjust legacy and new digital surveillance equipment in order to create modern functionality.

Confidential

Regional Quality Assurance Representative

Responsibilities:

Innovated new company-wide procedures and acumen that directly helped to cut the rate of “cord-cutting” while increasing customer satisfaction scores.
Restored reputation with communities and business partners through building lasting relationships of trust using metacognitive techniques and dynamic communication skills.
Create and implement strategic plans for business partners that resulted in increased market share, revenue, satisfaction and territory.
Officially recognized as an expert in cable installation and frequency spectrum.
Identify and resolve root causes when other technicians and companies were unable to do so.
Improved contracted business partner quality of service/ work that resulted in doubled regional territory.
Resolved escalated damage and customer service claims, specifically VIP escalated claims resulting in fewer overall lawsuits and significant money savings.
Maintain top-level technical understanding of IT, Broadband infrastructure, wireless integration, coaxial cable design, neighborhood construction and wire-drop planning.
Teach expert and novice technicians on repair procedures and operation of advanced tools.

Confidential

General Manager

Responsibilities:

Store revenue for four-screen theater was consistently better than benchmarked revenues for 16 screen theaters.
Consistently raised sales against previous year at highest increase rate in company.
Manage operations and strategic planning for multi-million-dollar enterprise.
Maximize potential of all culturally diverse staff by identifying and empowering strengths.
Maintained low turnover rate and low inventory shrinkage.
Create cohesiveness with community leaders and law enforcement on shared social issues.