Universal Fraud Agent Resume Â Charlotte, NC - Hire IT People

SUMMARY:

Leveraging sterling academic performance with hands - on business operations management experience in customer service.

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE

Confidential, Charlotte, NC

Universal Fraud Agent

Responsibilities:

Confidential, Alpharetta, GA

Benefits Specialist

Responsibilities:

Coordinating retirement, pension, profit-sharing and stock ownership plans
Researching and analyzing healthcare plans, including medical, dental, vision and disability insurance along with Commuter Benefits
Designing a comprehensive benefits package to meet the needs of a changing workforce
Advising management on resolving benefits issues
Building and maintaining relationships with health and retirement plan with Human Resources mangers
Assisting employees by explaining benefits and appealing decisions made by insurance companies
Reviewing vendor invoices, resolving disputes, and reporting on fees and costs

Confidential, Charlotte, NC

Account Manager

Responsibilities:

Call center environment where clients called to get assistance in rolling over their 401K’s from one fiduciary to another
Explained the rollover process and provided documents to assist with process

Confidential, Duluth, GA

Customer Service Specialist II

Responsibilities:

Confidential

Manager

Responsibilities:

Confidential

Retirement Account Manager

Responsibilities:

Call center environment where client would call to rollover their 401ks’.
Assisted callers with tax questions ex. 1099R, 5498 etc.
Answer emails in a timely manner responding to questions regarding check arrival check received, paper sent or received.
Transferred funds from banking institution to another.
Wire transfers.