Vault manager Resume ,Â LA - Hire IT People

SUMMARY:

TECHNICAL SKILLS:

Oral and Written Communications Problem Analysis and Resolutions Customer Relations

PROFESSIONAL EXPERIENCE:

Confidential, LA

Vault manager

Responsibilities:

F & Sr. Specialist

Confidential

Responsibilities:

Call Center environment responding to Middle Market and Large Corporate clients with relationship deposits between $0 - $500k million.
Calls include Account Reconciliation, Lockbox deposits, Wire Transfers, ACH, Sweep investment accounts, Controlled Disbursement accounts, On Line Banking, Commercial Loans. Research and adjustments for client issues such as missing deposits, document requests, proof and encoding errors while focusing on first call resolution. Performance measurements based on client delight scores as well as turnaround time of case investigations.
Consistently receive awards for accomplishing department goals while receiving excellent ratings on call monitoring audits. JD Power Call Center Certified for eight straight years.

Section Coordinator Specialist

Confidential

Responsibilities:

Call center environment responding to customer inquiries regarding the bank's products and services. Daily coaching sessions with both the team manager and other team associates for listening to recorded calls in order to increase call efficiency, while providing a delightful customer experience.
Goals and expectations consisted of managing call efficiency - adherence to schedule, referral of bank products and services and customer experience delight as scored through the telephone survey. In addition to daily duties.
I performed managerial duties in their absence.
As part of our team training and development. I assisted in handling escalated calls and the coaching and migration of new team members.