SUMMARY:

• 8 years of IT Experience, includes 6 years in Pega PRPC BPM tool, Java/J2EE and related technologies in healthcare, insurance, banking and domains.
• Experience as a Pega Developer and Tech Lead in writing, debugging, creating flowcharts, coding, and documenting programs and with Business Rule Engine, Business Process Management for PegaRULES Process Commander ( PRPC ).
• Excellent experience in Java, Servlets, Java Server Pages, XML, DOM, SOAP, MQ - Series, SQL, PL/SQL, ANT.
• Extensive knowledge in Design, Development, Migration and Deployment of PRPC (Pega RULES Process Commander) and Java/J2EE based applications.
• Proficient in designing Pega Workflows and flow actions, Activities, User Interfaces, Portal rules, Data Pages, activities/utilities.
• Experience in Eclipse, IBM Web Sphere, BEA Web Logic, Apache Tomcat and knowledge on EAI Tools like Web Methods.
• Designed layers for organization, division, framework and implementation as well as test operators in Application Accelerator.
• Expert in Tracer, Clipboard, Live UI, Performance, DCO, Case Types, Data Types, prconfig.xml file, prlogging.xml file and Log Analysis.
• Worked on the Integration: Connectors, Mapping and Resources.
• Knowledge with Web architectures including application servers, security, and Service Oriented Architecture (SOA).
• Collaborate with the business users, testing and offshore teams on application architecture design and decision-making.
• Prepared Use Cases, Test Cases, As-Is Process Flows and To-Be Process Flows.
• Strong understanding of Software Development Lifecycles, RUP and SCRUM methodologies.
• Good knowledge of Pega Specialized applications like BIX & AES and Next Best Action Advisor (NBAA) and statistical tools like SPSS, and Eviews.
• Extensive experience with SQL Server Databases & thorough knowledge & experience in T-SQL, Stored Procedures, Triggers
• Outstanding interpersonal, communication, presentation skills and Leadership Qualities.

TECHNICAL SKILLS:

Business Tools & Methodologies: Enterprise Architect, Rational Unified Process (RUP),SmartBPM, Pega Scrum, Rational Requisite Pro, Rational Rose, MS Visio, and Agile

Project Management: MS Project 2003/2007

Operating Systems: Windows 98/NT/2000/XP/Vista/2007. MS Dos, Linux

Computing Tools: MS Office Suite 2010, Adobe Acrobat 7.0, Adobe Photoshop 7.0

Process Mapping: Microsoft SharePoint 2007, Microsoft InfoPath 2007

BPM Technologies: PRPC v5, v6, and v7, CPM and CPM-HC framework, Servlets,SOAP,XML,Struts,EJB,MQ-Series etc.

Testing Tools: Quality Center, Load Runner, Quick Test Pro

Version Control tools: VSS, Clear case, CVS, Perforce

PROFESSIONAL EXPERIENCE:

Confidential, Moline, IL

Senior Pega System Architect

Responsibilities:

• Designing application, class structure, UI and data models for the applications
• Designing and implementing Single Signon (SSO) for external and internal users
• Implement localization based on the user profile language
• Installing and configuring BIX to extract cases and history data via BIX agents
• Designing and developing search functionalities for cases and solutions
• Developing the REST integration for the Solr and other integration via SOAP
• Integrating and validating the complex PIN
• Creating data sources, data pages, report definition and data transform rules
• Collaborating and coordinating with business and other development team members onshore and offshore
• Installed and Configured AES

Environment: PRPC 7.1.9, Rally, Oracle, Websphere 8.0, XML, Tomcat application server, DB2, MSSQL, VDI, Java, MS Access, MS Word, MS Excel, MS Project, MS VISIO.

Confidential, Plantation, FL

Senior Pega System Architect

Responsibilities:

• Designing screen flows to capture and validate the applicant data
• Creating agents for automating the background process
• Creating rules for audit and validation to changes in critical data like customers name, address for compliance
• Creating rules for approval, decline, cancel and reactivation of application based on legacy codes
• Creating data sources, data pages, report definition and data transform rules
• Integrating Pega application with the external systems via SOAP
• Creating different UI rules including flow actions, sections, and dynamic layouts
• Collaborating and coordinating with product owner, scrum master, and other development team members
• Creating and mapping WeNeedCodes
• Reviewing codes, issues fixing defects during the UT and UAT
• Creating Circumstance rules for promotional periods, and different regions
• Configuring the interaction goals, and interaction drivers
• Obtaining Customer Satisfaction Matrices

Environment: PRPC 7.1, Rally, Oracle, Websphere 8.0 application server, DB2, CTI, VDI, Java, MS Access, MS Word, MS Excel, MS Project, MS VISIO.

Confidential, Honolulu, HI

Senior Pega System Architect

Responsibilities:

• Upgrading the PRPC 6.1SP2 environments to the PRPC 7.1.7 with split-schema and Frameworks to CPM712, HCIF712 and CPMHC712.
• Designed the upgrading platform on the Windows Server, SQL Server, Terminal Server, and Websphere Application Server.
• Designed the AES 3.5 (Autonomic Event Services) to monitor the PRPC production and non-production environments.
• Collaborated with different stakeholders including the project management, infrastructure team, Pega Admin, business users and development team.
• Worked on the deployment of BIX 2.3 for the reporting services.
• Involved in load testing, monitoring and tuning the performance of PRPC application.
• Involved in Customer Service Representative (CSR), other users Interaction for member and provider services.
• Implemented the Active Directory (AD) authentication to PRPC application to align the user access according to the company policy.
• Worked on PRPC applications on different slivers such as General Inquiry, Claim Inquiry, and QUEST Interaction Tracking.
• Worked on creating, tracking and monitoring, and resolving issues related to Java Virtual Machine, agents, listeners, and requestors.
• Fixed the issues and defects during the UT and UAT.
• Involved in refactoring and data migration of CRM Pega Applications.
• Worked on Data modeling including the class and table mapping of the applications.
• Participated in designing security application, reusability, dynamic class referencing, specialization which involved setting up Access groups, Access Roles, Operators, Application ID, Org Divisions, Org Units and Work groups.

Environment: PRPC Pega 6.1, PRPC 7.1, SQL Server Database, Websphere 7.0 application server, Load Runner, CTI, VDI, Java, MS Access, MS Word, MS Excel, MS Project, MS VISIO.

Confidential, MI

PRPC Pega Developer

Responsibilities:

• Actively involved in debugging with Clipboard and Tracer and performance analysis with PAL.
• Participated in the design, development, and implementation of applications using Pega PRPC.
• Designed Business Process Management (BPM) and Business Rules Engines (BRE)
• Ran pre-flight and PAL to insure performance and quality.
• Created Decision Rules ( When condition Rules, Decision Tree Rules, Decision Table Rules and Map Value Rules) and Declarative Expressions as per the requirements
• Implementation of Self Service and Standalone Offer management systems in CPM product.
• Creation of Rules for Validation, Integration rules like Rule-Connect-SQL using methods like RDB save, RDB Open, RDB list, Creation of Work Objects, assigning to Operators. Created PRPC-based interfaces to provide access to the database for both external systems and users.
• Troubleshoot and communicate with Pega Support team in order to resolve technical issues which require hot fix from Pega systems.
• Carried out the analysis, design, development and unit testing of application functionality and re-testing of reported issues from unit and user-acceptance testing.
• Worked on the storage of artifacts, traceability, version control and change control as per the Pegasystems development guardrails as well as the original design principles.
• Provided technical expertise and ownership of technical solutions to Pega team on client site.
• Worked on Decision Tables, Decision Maps, Declarative Expressions, and Indexes etc.
• Collaborated with the business users, testing and offshore teams on application architecture design and decision-making.
• Worked on the Integration: Connectors Mapping and Services namely SOAP, HTTP, MQ and dotNet.
• Participated in Code Reviews, Performance Analysis, RCA (Root Cause Analysis).

Environment: PRPC Pega, Tomcat, Java, Javascript, XML, HTML, Quality Center, Java,Application Server (J2EE) MS Access, MS Word, MS Excel, MS Project, MS VISIO.

Confidential, Raleigh, NC

Pega Consultant

Responsibilities:

• Analyzing the requirements and specifications provided by the client for MRP system
• Design and development of the - Class Structure Design, creation of activities, decision rules, HTML rules, Harnesses, Harness Sections, Connect SQL rules, reports and Connect SOAP rules
• Created monthly reports using List Views
• Build and Deployment of application in to UAT
• Production Support of SmartDispute
• Upgraded the application from PRPC v4.2 SP4 to 4.2 SP6 and to 5.2
• Fixed the application bugs and production issues
• Migrated the production work object data to flat files by writing activities after the application Sunset
• Changes in the flows as per user request/enhancements
• Build and Deployment of the rules product/patch into QA/UAT/Production environments
• Worked on the support tickets to resolve the issues

Environment: PRPC v5.5, AIU Framework (Tier 5), Java, Sybase 12.5, Oracle 9i, Crystal Reports, IBM Web sphere App Server 5.1.1.8, WSAD 5.0, MS Visio 2003, PVCS, Rational Clear Case

Confidential

Java Developer

Responsibilities:

• Involved in Requirements gathering, Requirement analysis, Design, Development, Integration and Deployment.
• Developed the application using Struts framework. The views are programmed using JSP pages with the struts tag library, Model is the combination of EJB’s and Java classes and web implementation controllers are Servlets.
• Used EJB as a middleware in designing and developing a three-tier distributed application.
• The Java Message Service (JMS) API is used to allow application components to create, send, receive, and read messages.
• Used JUnit for unit testing of the system and Log4J for logging.
• Created and maintained data using Oracle database and used JDBC for database connectivity.
• Created and implemented Oracle stored procedures and triggers.
• Installed WebLogic Server for handling HTTP Request/Response. The request and response from the client are controlled using Session Tracking in JSP.
• Reported Daily about the team progress to the Project Manager and Team Lead.

Environment: J2EE 1.3, JSP 1.2, Servlets 2.3, EJB 2.0, Struts 1.1, JNDI 1.2, JDBC 2.1, Oracle 8i, UML, DAO, JMS, XML, WebLogic 7.0, MVC Design Pattern, Eclipse 2.1, Log4j and JUnit.